DELTA Airlines - Stolen Personal Items out of bags
I WAS ON A FLIGHT FROM JOHANNESBURG TO ATLANTA ON:
Flight Number : DL201 Date : 2009/07/28 During this flight numerous items were stolen out of my bag. I registered this claim on the 4 August 09 according to the website and Delta Call Centre. According to Delta website and callcentre i was told it takes 8 weeks. Well i called and emailed the support services as my claim is now over 10 weeks!!! and the callcentre emailed me that they will take their time!!! Oh My in this day can a airline do this. I fly 6/7 times a year between JHB and ATL and this is the service i get!!!!!! I would like Richard Anderson to look into this!!! I must sit without my items and the airline takes their time!!! That is world class customer service. American Airlines can learn from British and European Airlines!!!!!!!!!!!!!!!!!!!!!!!!! |
Who was it that said you only get five exclamation marks to use your entire life?
What was it that was stolen? Is there a claim you can file with your credit card, i.e., Amex? I've had stuff turn up missing, but if anyone took it, it's more likely to be the security people rather than the baggage handlers. |
I make it a policy to never put anything other than clothing in my checked luggage. Never any electronics, never any jewelry, never souvenirs, never anything of sentimental value.
If a thief wants my dirty underwear :eek:, can of deodorant, hair brush, razor; they can have them. While it may be annoying and a minor inconvenience, the items are easily replaced. So what exactly was stolen? MO |
Originally Posted by anthonmuller
(Post 12555165)
I must sit without my items and the airline takes their time!!! That is world class customer service. American Airlines can learn from British and European Airlines!!!!!!!!!!!!!!!!!!!!!!!!!
Let's be clear, "American airlines" have something to learn from British and European airlines. Your beef is with DL, not AA. |
Originally Posted by anthonmuller
(Post 12556965)
Who said claim on your credit card?? Have you ever heard about airline liability.?? That's why 90% of USA banks are bankrupt.. Follow the process. I did not fly in my credit card!
And for the one with dirty underwear. I travel with clean and expensive clothes!not like you. |
[QUOTE=anthonmuller;12555165]I WAS ON A FLIGHT FROM JOHANNESBURG TO ATLANTA ON:
Flight Number : DL201 Date : 2009/07/28 I must sit without my items and the airline takes their time!!! That QUOTE] Hi, We all want to help. You are (sadly) not the only one waiting way-too-long sometimes for DL's response. Questions: (a) Have you documented the content of the suitcase? (b) have you sent reminders? (c) Have you submitted a complaint at the regular channels (delta.com) and reminders? (d) Have you filed 2 complaints with the DOT (one for the loss/stolen baggage, and one for the lack of response?) each of them should generate enough action and request for clarification from DL that can get things going (e) If you have a blog, have you posted an open letter to DL (in polite language) describing your experience and the reason(s) you'll make sure that non of your friends was use the specific route until you get explanations? (f) If you paid baggage fees, have you contacted the CC company and requested payment holding? You can't believe how fast can those $15 make people in DL look into things. (g) Have you filed a complaint with the authorities in SA (through the airport's website?) Everyone here wants to help. But, you need to give us more information so we can brainstrom the ideas with you. And, please be considerate of the fellow's good will. Anyway, you can also try a short and polite email to DELTA AIR LINES Ms. Beth Reed General Manager, Customer Care P.O. Box 20980 Atlanta, GA 30320-2980 (404) 715-1402 www.delta.com (Downloaded the contact info from the department of transportaion) |
Originally Posted by anthonmuller
(Post 12556965)
Who said claim on your credit card?? Have you ever heard about airline liability.?? That's why 90% of USA banks are bankrupt.. Follow the process. I did not fly in my credit card!
Me personally, well, I'm happy with just wearing a barrel with suspenders. https://www152.americanexpress.com/f...age/product.do |
Very likely your baggage poachers are based in Jo'burg...
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Originally Posted by thesaints
(Post 12560435)
Very likely your baggage poachers are based in Jo'burg...
Just wait until the OP sees DL's take on depreciated value, rather than purchase cost, and omitting entirely the items that weren't supposed to be in checked luggage in the first place. He's going to have another screaming fit. |
Originally Posted by 3Cforme
(Post 12561743)
Now, now: there's plenty of well-documented baggage theft that goes on in U.S. airports. If DL was the last carrier of the passenger to the tickteted destination, DL is on the hook for whatever occurred along the way. It's also been noted that airlines take eight-twelve weeks to pay out (properly documented and filed) claims.
Just wait until the OP sees DL's take on depreciated value, rather than purchase cost, and omitting entirely the items that weren't supposed to be in checked luggage in the first place. He's going to have another screaming fit. |
Originally Posted by JSFox
(Post 12563335)
Uh, I don't think any US carrier is worse than BA, Air France (non-KLM side), or Iberia when it comes to lost, late, or damaged luggage. If I remember right Iberia also has massively higher stolen property claims than any US Carrier.
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