Here you go Delta, my complaints!!!
#1
Original Poster
Join Date: Jul 2009
Programs: DL Diamond Medallion, AA Executive Platinum, Hilton HHonors Gold VIP
Posts: 564
Here you go Delta, my complaints!!!
http://www.delta.com/emailus/servlet/EmailUs?cmd=go
I think now is the best time to let Delta now how unhappy we (former NWA customers) are with how they are practically making it more expensive and less rewarding for us to travel (in a nutshell).. from inflated miles, to having less SWUs, to charging more miles for award tickets originating outside the US, to forcing us to use AMEX, to not crediting 100% of the miles on SkyTeam partners to include KLM, to degraded SkyClubs, to just about everything... is Delta doing anything right?? I really want to know if anyone thinks that because I certainly don't and I will continue to let them know until my PE expires in 2011 and I have burned off all these now worthless miles I have accumulated over the years.
I think now is the best time to let Delta now how unhappy we (former NWA customers) are with how they are practically making it more expensive and less rewarding for us to travel (in a nutshell).. from inflated miles, to having less SWUs, to charging more miles for award tickets originating outside the US, to forcing us to use AMEX, to not crediting 100% of the miles on SkyTeam partners to include KLM, to degraded SkyClubs, to just about everything... is Delta doing anything right?? I really want to know if anyone thinks that because I certainly don't and I will continue to let them know until my PE expires in 2011 and I have burned off all these now worthless miles I have accumulated over the years.
Last edited by mike101; Sep 29, 2009 at 10:52 am
#2
Join Date: Sep 2004
Location: BDL
Programs: NWA Platinum, HHonors Diamond, SPG, YX, AA
Posts: 5,351
Most of us have come to the conclusion that DL doesn't care, and we have in turn voted with our wallets.
I got a status match on United, and have moved most of my business there.
Safe travels.
I got a status match on United, and have moved most of my business there.
Safe travels.
#3
Original Poster
Join Date: Jul 2009
Programs: DL Diamond Medallion, AA Executive Platinum, Hilton HHonors Gold VIP
Posts: 564
#4
FlyerTalk Evangelist
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,714
I think now is the best time to let Delta now how unhappy we (former NWA customers) are with how they are practically making it more expensive and less rewarding for us to travel (in a nutshell).. from inflated miles, to having less SWUs, to charging more miles for award tickets originating outside the US, to forcing us to use AMEX, to not crediting 100% of the miles on SkyTeam partners to include KLM, to just about everything...
Remember, in any relationship, the party that cares less has more power. DL doesn't care about old NW loyalists that much, so the proper response is for you / us to care even less. I've fired DL as my air travel provider.
#5
Original Poster
Join Date: Jul 2009
Programs: DL Diamond Medallion, AA Executive Platinum, Hilton HHonors Gold VIP
Posts: 564
LOL funny way to put that.
I guess 'forced' is not the perfect word here, but at least Hilton, who also has an American Express card offers a visa alternative with Citi, while Delta JUST PLAIN DOES NOT CARE! As you said. I'm so disappointed that my old airline is gone.
#6
Join Date: Aug 1999
Location: Alexandria, VA, USA NW Platinum Elite Since 1999, United GoldMM, Hyatt Plat, SPG Gold, Hilton Gold, Hertz #1 Gold, IC Ambassador, Avis Chairman's
Posts: 7,445
#7
Join Date: Aug 2003
Location: Mesilla, NM
Programs: DL DM 4.7 MM MQM Marriott Ambassador Lifetime Titanium AA CK
Posts: 2,713
#8
Original Poster
Join Date: Jul 2009
Programs: DL Diamond Medallion, AA Executive Platinum, Hilton HHonors Gold VIP
Posts: 564
Well, maybe Amex and Delta will go downhill together and finance each other as all their customers desert them one by one. I wonder how many customers need to desert this Delta/Amex partnership for their CEOs to wake up.. or will they never wake up and the company(ies) would just go bankrupt? I really wonder, let's just wait and see.
#9
Join Date: Aug 2003
Location: Mesilla, NM
Programs: DL DM 4.7 MM MQM Marriott Ambassador Lifetime Titanium AA CK
Posts: 2,713
Well, maybe Amex and Delta will go downhill together and finance each other as all their customers desert them one by one. I wonder how many customers need to desert this Delta/Amex partnership for their CEOs to wake up.. or will they never wake up and the company(ies) would just go bankrupt? I really wonder, let's just wait and see.
#10
Original Poster
Join Date: Jul 2009
Programs: DL Diamond Medallion, AA Executive Platinum, Hilton HHonors Gold VIP
Posts: 564
http://www.eddieoneverything.com/fin...g-customer.php
http://forums.dealnews.com/read.php?6,2810411
http://www.my3cents.com/showReview.cgi?id=22215
#11
Join Date: Aug 2003
Location: Mesilla, NM
Programs: DL DM 4.7 MM MQM Marriott Ambassador Lifetime Titanium AA CK
Posts: 2,713
Amex isn't all that bad. There are some perks to being an Amex card holder. But IMO there are also many other nightmares. One of them of course is using it, given that tons of merchants don't accept the card (due to insane fees), another nightmare is how they are infamous for just slashing customer credit limits with little or no notice whatsoever, and how they have the nerve to ask numerous customers to provide W2's, Bank Statements, or risk having their CC's closed etc etc.. unlike Visa that a far as I know will never do that.
http://www.eddieoneverything.com/fin...g-customer.php
http://forums.dealnews.com/read.php?6,2810411
http://www.my3cents.com/showReview.cgi?id=22215
http://www.eddieoneverything.com/fin...g-customer.php
http://forums.dealnews.com/read.php?6,2810411
http://www.my3cents.com/showReview.cgi?id=22215
#12
Join Date: Jan 2008
Location: EAU
Programs: UA 1K, CO Plat, NW Plat, Marriott Premiere Plat, SPG Plat, Priority Gold, Hilton Gold
Posts: 4,711
I used Amex before DL and will likely to continue to use them after DL. I have a Visa for backup, but I have not had to use it in ages.
I would vote with my wallet, but options for my flight dollar are limited - NW/DL is usually the cheapest fare for my travel, especially when you factor in bag fees on the discount carriers where I wouldn't get enough travel on any of them to get elite there anyway.
BUT... looks like EAU is going from DL via Mesaba to MSP to United via Skywest to ORD, so that may open up a switch, or I might just go with a split between DL and United based on which fare is cheaper that day.
All those rollover miles will make it easy to give UA a whirl and still come back if I want without any hit on status.
Where DL is going to lose my money is no more Skyclub membership when that expires, no more preference for booking my staff on NW/DL, and likely no more money from my Amex card (switch back to cash back or member rewards).
I would vote with my wallet, but options for my flight dollar are limited - NW/DL is usually the cheapest fare for my travel, especially when you factor in bag fees on the discount carriers where I wouldn't get enough travel on any of them to get elite there anyway.
BUT... looks like EAU is going from DL via Mesaba to MSP to United via Skywest to ORD, so that may open up a switch, or I might just go with a split between DL and United based on which fare is cheaper that day.
All those rollover miles will make it easy to give UA a whirl and still come back if I want without any hit on status.
Where DL is going to lose my money is no more Skyclub membership when that expires, no more preference for booking my staff on NW/DL, and likely no more money from my Amex card (switch back to cash back or member rewards).
#13
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Phoenix, AZ
Programs: HH Gold, AA Gold
Posts: 10,451
100% correct on all points. I got into AMEX over 25+ years ago and they just do not bug me any more. I missed 1 payment back in the 80x (my bad) as I zoned on a date. Back in the late 90s I had to charge 4 WBC tickets on my account at $8K each and they bumped my credit up that day. The world has changed but thankfully AMEX treats me the same as before. I am likely the exception.
#14
Original Poster
Join Date: Jul 2009
Programs: DL Diamond Medallion, AA Executive Platinum, Hilton HHonors Gold VIP
Posts: 564
No, I don't think you're the exception. I think some people have wayyyyy too many credit cards. AMEX has never bothered me either. I've had credit cards with them off and on since the 80's, including the past 10 years or so. They have always provided me with excellent customer service, including a couple of extended warranty claims. Of course, I've never applied for, nor wanted, multiple cards, multiple sign-on bonuses, etc.
#15
Join Date: Apr 2009
Programs: AA Exec Plat, HHonors Diamond, Marriott Gold
Posts: 191
http://www.delta.com/emailus/servlet/EmailUs?cmd=go
I think now is the best time to let Delta now how unhappy we (former NWA customers) are with how they are practically making it more expensive and less rewarding for us to travel (in a nutshell).. from inflated miles, to having less SWUs, to charging more miles for award tickets originating outside the US, to forcing us to use AMEX, to not crediting 100% of the miles on SkyTeam partners to include KLM, to degraded SkyClubs, to just about everything... is Delta doing anything right?? I really want to know if anyone thinks that because I certainly don't and I will continue to let them know until my PE expires in 2011 and I have burned off all these now worthless miles I have accumulated over the years.
I think now is the best time to let Delta now how unhappy we (former NWA customers) are with how they are practically making it more expensive and less rewarding for us to travel (in a nutshell).. from inflated miles, to having less SWUs, to charging more miles for award tickets originating outside the US, to forcing us to use AMEX, to not crediting 100% of the miles on SkyTeam partners to include KLM, to degraded SkyClubs, to just about everything... is Delta doing anything right?? I really want to know if anyone thinks that because I certainly don't and I will continue to let them know until my PE expires in 2011 and I have burned off all these now worthless miles I have accumulated over the years.