IMHO OP has more of a grip on reality than many others who post seeking compensation, especially on the hotel forums, for far more trvial things. And while I stand by my belief that RCL tried to do the right thing it wasn't all that "quickly resolved" as pax was without a cabin for 4+ hours so it isn't like they were screaming for compensation after a 15 minute delay upon embarkation.

Well ... I'm posting on this thread not others where people do worst things and you and I weren't there ... but read and think about what the OP has at least said.

The "tears" and the "I go to the courtesy phone and tell them what happened and they tell us to come back down and switch keys. I don’t think so you made this mistake you bring us our new keys." So is the OP a casualty posting here and other forums looking for sympathy (and whipping up reputational pressure to the cruise line to "pay up" or he or she will continue trashing) or an attitude looking for an answer to DYKWIA? Why on earth was going back to pick up the keys such a monsterous suggestion? He/she was after all very tearful and was complaining at the time it took to resolve. The cruise staff were dealing with the busiest time for them for the whole cruise - embarkation . They merely suggested he/she came and picked up the keys. The response to that request should tell you all you need to know about this issue.

So the OP ended up going on a cruise where they were able to see the sea rather than the wall that they had budgeted for. Is that not a result? And who ends up paying for this rediculous compensation for any excuse culture/atttitude?

Yes, it is good to read what OP said, which I'm not sure you have entirely as OP's suite snafu was not at the busiest time, embarkation, but halfway through the cruise and it was a supposed prize that seemed less so when the keys to the suite found guests already ensconced in said suite. I don't blame OP one tiny bit for that bit of attitude as I might've been tempted to vent myself at such a error. However that less than sweet suite upgrade pax won is a separate issue from the problems encounter upon embarkation and IMHO should be treated as such.

He/she got two upgrades. One because the room wasn't habitable - the other won at bingo. Either way .... no lives were at risk ... no permanent damage done ... a bit of poor service .... but why the relentless pursuit of compensation?

[QUOTE=uk1;14396489]I find this post very dissapointing.

There was a relatively minor unforeseen problem that was sorted out to your very generous advantage.
Unforseen NO
Quote from post 1
We ran into our steward who said he told them no one would stay in that cabin. The plumbing from upstairs leaked down.

You then basically went on to do all you could to ruin your own holiday out of a sense of misplaced and over-optimistic greed.

Quote from post 1
OK Not a good way to start a vacation but it is not going to ruin our vacation either. We will call customer service when we arrive home. I will say that the food , drink, entertainment, wait staff and ship itself was awesome. But the front desk and customer service absolutely sucked.

.

Go back and thank them for handling the problem well and giving you an upgrade
I dont think so

What does DYKWIA mean?

I have travelled alot and know stuff happens.
I still think RCL handled this wrong maybe you would feel different if this happened to you. I would hope that RCl would take this complaint and at least look into the front desk situation they have on the Majesty.

Majesty OTS is one of RCI's older ships. I sailed her over 13 years ago. She only has inside, OV and suites, no regular balcony cabins. The OP was upgraded for his four night cruise.

FYI: The cabin steward will move the luggage to the new cabin for you. Simply leave your packed suitcases in your old cabin. However, this does take time.

As I stated before: $hit happen on vacations. Frustrating yes, life altering...usually not.

[QUOTE=Goldiemom;14396029] RCI is not known for their warm and fuzzy purser's office.

Funny you should say that, because I felt the same way on both RCL cruises
I have taken. They have a very surly attitude, which probably put the OP into a tail spin. On my last cruise my luggage disappeared and when I called the Pursers desk I was brushed off with a "don't call us ,we'll call you when we find it".
Finally around 8pm our cabin attendant told us that we should just go down there as the lost luggage room is right next door. We went down and there was our luggage, all the tags had been ripped off. Why the pursers desk didn't suggest that we come down and have a look, I'll never know.

I like the ships but hope I never need the purser's office help again.

I've been on thirty plus cruises, many two weeks long, and I have seen and heard it all. In my opinion a bottle of wine (and maybe even a plate of fruit) from the Hotel Director with a note apologizing for the rocky start and wishing these cruisers a good trip would have gone far and cost very little. This would have been standard on a line higher than RC. What bothers me about the experience was not the flood, unfortunate as it was, but what happened after: the cruiser was left to stumble upon this herself, no note from the Hotel Director explaining what the situation was, offer of a drink in the bar while they sort it out, use of the spa to change clothes, etc. This is not an unheard of situation, and there should be a plan in place to deal with it. If there was a plan it failed.

Absolutely - there should be. But if that doesn't happen - and you don't like it - you go elsewhere next time. But you make the most of your trip - enjoy it and move on.

It really does appear as if you're whining over very little.

RCL did their best to accommodate you in what seemed to be a very full ship. From the sound of it, you kept trying to get compensated in some way every time something unforeseen happened. You walked in on another couple in your FREE upgraded, won, room. That's not cause for alarm- It happens everyday in hotels around the world, to people who have PAID IN FULL for the room they're trying to get into.

Basically, don't look a gift horse in the mouth. They moved you to an ocean-view and then you got another upgrade. You have very little room to moan and complain here. Don't like RCL anymore? I'm sure another cruise line would be happy to take your money.



BN

Folks are still confusing these two upgrades I see when the way I see it OP only "got" one upgrade from RCL and "winning" an UG shouldn't be seen as some gesture of goodwill and is nothing more than random luck.

While on that subject of that windfall just because it happens in hotels often doesn't mean IMHO RCL shouldn't deserve some heat for the poor planning of giving away as a prize a currently occupied stateroom. It isn't rocket science to check to see whether the prize is indeed occupied so giving the cruise line a complete pass on this isn't kosher to me.

Amen, Fontaine. RCL had the chance to turn a negative into a positive and missed it.

This whole thread shows that whatever hotel management system this ship uses is totally out of whack. First, with respect to the cabin with known problems (the OP walked into the first room and a fan was there), the housekeeping manager should have taken this cabin off the "ready" list.
Upon embarkation, lots of things happen and it's possible that the staff was waiting until most of the checkin was completed to give the OP the best possible cabin. Then two occupied cabins were given out. I'm sure the only reason the prize was made available at Bingo was the hotel management system showed two unsold suites. Either those suites were really sold, or the ones actually empty did not show up as "ready".
RCL hotel management on this ship: Needs work
OP's sorrows: A bit too played out for me. I could never have made it through all 7 continents in this world with that 'tude.

I don't really have an opinion on the compensation question, but I would point out that the suite upgrade was not "free" it was won in a paid game of bingo. It is no different than placing a bet in roulette and being paid when your number comes up--The casino is giving you "free" money, it is paying off on a wager. The suite upgrade was exactly the same, the op purchased a bingo card and played-- the prize is just the cruise line paying off on the bet.