How good is the Travelocity credit card? [Originally Mastercard, now Amex]
Jul 13, 2015, 10:23 am
#1156
Join Date: Aug 2008
Location: TYS
Programs: DL
Posts: 73
Issues with redeeming points?
Is anyone having issues trying to redeem Travelocity reward points for a statement credit? I can get to the point where I try to redeem 20,000 Points for a $400 credit but then get an error message saying that something had gone wrong and to call the 800 number.
I am hoping this is not a long term issue and selfishly, I always try to avoid calling the customer support # because it is always difficult getting anything accomplished.
I am hoping this is not a long term issue and selfishly, I always try to avoid calling the customer support # because it is always difficult getting anything accomplished.
Jul 13, 2015, 3:46 pm
#1157
Join Date: Aug 2004
Programs: Delta Platinum, HH Diamond
Posts: 362
Is anyone having issues trying to redeem Travelocity reward points for a statement credit? I can get to the point where I try to redeem 20,000 Points for a $400 credit but then get an error message saying that something had gone wrong and to call the 800 number.
I am hoping this is not a long term issue and selfishly, I always try to avoid calling the customer support # because it is always difficult getting anything accomplished.
I am hoping this is not a long term issue and selfishly, I always try to avoid calling the customer support # because it is always difficult getting anything accomplished.
Jul 17, 2015, 9:14 am
#1160
Join Date: Aug 2008
Location: TYS
Programs: DL
Posts: 73
Budblab--Can you confirm when you see your rewards credit hit your statement??
Jul 18, 2015, 10:36 am
#1161
Join Date: Feb 2005
Location: Atlanta, Ga
Programs: DL DM 2MM, AA LTP, Hyatt Globalist, FB Plat
Posts: 826
I don't think the phone app is working either. The points did not come out of my account even though it said the transaction was successful. I just called the number on the back of the card and they manually transferred a couple of my old ones. The points are now out of my account.
Jul 18, 2015, 2:18 pm
#1162
Join Date: Oct 2014
Posts: 88
Jul 18, 2015, 3:25 pm
#1163
Join Date: Aug 2004
Programs: Delta Platinum, HH Diamond
Posts: 362
I don't think the phone app is working either. The points did not come out of my account even though it said the transaction was successful. I just called the number on the back of the card and they manually transferred a couple of my old ones. The points are now out of my account.
Jul 22, 2015, 6:16 am
#1166
Join Date: Apr 2015
Location: BNE
Programs: AAdvantage, VA Velocity, QF Frequent Flyer, SQ KrisFlyer, Sixt Platinum, Europcar Executive, Accor
Posts: 25
I'm getting itchy with all this talk! I've got 10,700 points. I'm trying to get it up to 20,000 ASAP. I'm hoping that the card will hold up for a few months longer.
Has anybody heard anything from Barclays as far as the card's future is concerned? I'm overseas so I haven't been getting any mail if something was sent.
Has anybody heard anything from Barclays as far as the card's future is concerned? I'm overseas so I haven't been getting any mail if something was sent.
Jul 23, 2015, 5:29 am
#1167
Join Date: Aug 2004
Programs: Delta Platinum, HH Diamond
Posts: 362
After many unsuccessful attempts over the past week to redeem points online, via phone app, and call center requests, I was finally able to do it online yesterday. Received the credit today.
Secure message to Barclays was a waste of time--they responded that I needed to call Travelocity.
Secure message to Barclays was a waste of time--they responded that I needed to call Travelocity.
Oct 26, 2015, 9:41 am
#1170
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,200
So this means no more 4% redemption option? I am not sure how the Arrivals card can be "massaged" for optimum use.