Issues with redeeming points?
 

Is anyone having issues trying to redeem Travelocity reward points for a statement credit? I can get to the point where I try to redeem 20,000 Points for a $400 credit but then get an error message saying that something had gone wrong and to call the 800 number.

I am hoping this is not a long term issue and selfishly, I always try to avoid calling the customer support # because it is always difficult getting anything accomplished.

I'm getting the same error message today.

uh,,, oh. the end is near...

Success! It works on the phone app, but not on the website. This is a long-standing IT problem reported on the internet.

Thanks for the tip. I just redeemed some miles; however am very nervous as I have not yet received the rewards redemption confirmation e-mail I am use to seeing.

Budblab--Can you confirm when you see your rewards credit hit your statement??

I don't think the phone app is working either. The points did not come out of my account even though it said the transaction was successful. I just called the number on the back of the card and they manually transferred a couple of my old ones. The points are now out of my account.

None of my redemption requests are working over the website. If I call the customer service its working.

Thanks for that info. I got a success message on my phone at the time I thought I redeemed the points, but upon logging into my acct today it appears that no transaction took place.

Anyone managed to do it online today?

I received my credits today from calling them in. Still not able to do more online though.

I'm getting itchy with all this talk! I've got 10,700 points. I'm trying to get it up to 20,000 ASAP. I'm hoping that the card will hold up for a few months longer.

Has anybody heard anything from Barclays as far as the card's future is concerned? I'm overseas so I haven't been getting any mail if something was sent.

After many unsuccessful attempts over the past week to redeem points online, via phone app, and call center requests, I was finally able to do it online yesterday. Received the credit today.
Secure message to Barclays was a waste of time--they responded that I needed to call Travelocity.:rolleyes:

Thanks. Online is worked for me today too.

I receive a mailing today from Barclaycard that the Travelocity Amex is being replaced with the Arrival World Master Card in April 2016. I'll probably cancel now as there is no bonus in a conversion :D

So this means no more 4% redemption option? I am not sure how the Arrivals card can be "massaged" for optimum use.