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-   -   How good is the Travelocity credit card? [Originally Mastercard, now Amex] (https://www.flyertalk.com/forum/credit-card-programs/978593-how-good-travelocity-credit-card-originally-mastercard-now-amex.html)

ethanwa Feb 12, 12 6:24 pm

I just booked a hotel using 20,000 points for $400 reward using Google Chrome browser. Worked perfect the first time. Immediately logged into my account and 20,000 points were gone as expected. The $400 was posted to my account within a day or two.

I can ALWAYS make the redemption selection appear on Google Chrome but never on Safari on my Mac anymore.

I think the issue also seems to be with flights only. I booked a flight last month and still don't have my redemption for that. I might just say "screw it" and use my rewards for a hotel I need coming up in SF in June instead.

Here is the quote from the email they sent out a few weeks ago:


...there is a technical issue preventing Travelocity Rewards American Express Cardholders from redeeming points on flight purchases.

AUDirt Feb 12, 12 9:49 pm


Originally Posted by ethanwa (Post 18002521)
I just booked a hotel using 20,000 points for $400 reward using Google Chrome browser. Worked perfect the first time. Immediately logged into my account and 20,000 points were gone as expected. The $400 was posted to my account within a day or two.

I can ALWAYS make the redemption selection appear on Google Chrome but never on Safari on my Mac anymore.

I think the issue also seems to be with flights only. I booked a flight last month and still don't have my redemption for that. I might just say "screw it" and use my rewards for a hotel I need coming up in SF in June instead.

Here is the quote from the email they sent out a few weeks ago:

My father-in-law was told by a phone rep that they had quit doing flight redemptions. Personally I don't believe this, but I will be watching this with great interest.

I doubt Barclays is smart enough to have a rep monitor this thread, but if so, here is a message to them:

If you get rid of flight redemptions my $100k annual spend will be gone. It's that simple. If I wanted a card that could only be used on hotels, I'd get a hotel-specific card.

bluto Feb 12, 12 11:41 pm


Originally Posted by AUDirt (Post 18003631)
My father-in-law was told by a phone rep that they had quit doing flight redemptions. Personally I don't believe this, but I will be watching this with great interest.

I doubt Barclays is smart enough to have a rep monitor this thread, but if so, here is a message to them:

If you get rid of flight redemptions my $100k annual spend will be gone. It's that simple. If I wanted a card that could only be used on hotels, I'd get a hotel-specific card.

Online travel agents like travelocity.com make a lot less booking flights than hotels so I guess I wouldn't be surprised if this were true. This might be the only way they can affords the ultra generous terms of the old 2x card.

AUDirt Feb 13, 12 9:21 am


Originally Posted by bluto (Post 18004118)
Online travel agents like travelocity.com make a lot less booking flights than hotels so I guess I wouldn't be surprised if this were true. This might be the only way they can affords the ultra generous terms of the old 2x card.

I've always thought the 2x card was too generous and never understood how they could possibly be making money off it. Still, I don't have need of a generic hotel credit card and if I'm going to have a card that only gets me hotel credit, I will go with the SPG or Hilton cards. I haven't done the math, but the USBank FlexPerks card is another card I may consider using more.

Let's view things from the other perspective for a moment, though.

They've been having a terrible time with flights on the card lately. Transactions have been posting as delta.com, american.com, etc. instead of Travelocity. It's easy to imagine the flight redemptions breaking when they can't even internally track which tickets were purchased through travelocity.com. I suppose it's possible that these are innocent technical glitches and not a harbinger of a change to the program.

Still, I tend to think Bluto's suspicion is correct.

BC300 Feb 13, 12 10:23 pm


Originally Posted by bluto (Post 18002025)
I logged in and noticed that the redemption credit had been finally posted to my account. It took nearly 3 weeks but it finally came.

The annual fee for my card was coincidentally due. Given the redemption headaches, I had no problem calling them and asking them to not charge me the fee. I got a little resistance but I politely persisted and they agreed to not charge the fee this year. Warning: if you attempt this, you have to make sure that the rep does not downgrade your card to the free version with the lower rewards structure. The rep almost switched me to the free no-annual fee card before I realized what she was doing, and told her that I wanted to keep the current card but have them eat the fee. It's admittedly risky that they won't do this fee waiver correctly, especially given the quality of their customer service, but I was assured I would not be downgraded. I am on the old rewards structure (2x on everything) so hopefully it goes right.

Wow! You are playing with fire! :eek: Good luck on getting your fee waived AND keeping your current reward structure!!

AUDirt Feb 15, 12 9:10 am


Originally Posted by AUDirt (Post 17994107)

Has anyone tried to redeem points for a car-rental reservation?

I thought I would post the answer to my own question.

For those that are curious, I successfully redeemed points for a car rental. The credit has already shown up in my account. This was a car rental by itself -- no flight, hotel, or any other package.

In this case, the promotional materials were accurate.

HenryMay Feb 21, 12 4:18 pm

Not very rewarding
 
I booked a flight on Feb 8 and everything looked fine. I was presented with an option that allowed me to use my points to pay for $400 of the flight. Then my statement came with no credit applied to the cost of the flight. The CSR told me it would take 7-10 days for the credit to appear. I'll give it to the next posting date before I cancel the card...

bluto Feb 22, 12 9:37 pm


Originally Posted by ethanwa (Post 18002521)
I just booked a hotel using 20,000 points for $400 reward using Google Chrome browser. Worked perfect the first time. Immediately logged into my account and 20,000 points were gone as expected. The $400 was posted to my account within a day or two.

I can ALWAYS make the redemption selection appear on Google Chrome but never on Safari on my Mac anymore.

I think the issue also seems to be with flights only. I booked a flight last month and still don't have my redemption for that. I might just say "screw it" and use my rewards for a hotel I need coming up in SF in June instead.

Here is the quote from the email they sent out a few weeks ago:

Out of curiosity, I logged into travelocity.com with chrome today and the option to redeem with points showed up correctly. It had disappeared for me a few weeks back. So perhaps they have fixed things. I didn't complete the purchase so I don't know if the points would have shown up as a credit on my account, though.

AUDirt Feb 23, 12 11:36 am


Originally Posted by bluto (Post 18065853)
Out of curiosity, I logged into travelocity.com with chrome today and the option to redeem with points showed up correctly. It had disappeared for me a few weeks back. So perhaps they have fixed things. I didn't complete the purchase so I don't know if the points would have shown up as a credit on my account, though.

I purchased a ticket and redeemed points on February 14. To-date, no credit has been shown on my account and my points have not been deducted from my account.

Add to this the conversation my father-in-law had with a CSR in which they told him that flight redemption was to be discontinued and I'm about ready to burn my points ASAP.

Bluto, I saw your post in the FlexPerks thread. I have both cards (the 2x/$ Travelocity card and FlexPerks) and, in terms of redemption, the Travelocity card was waaaay easier.

Of course, that was then...

paramount Feb 23, 12 7:06 pm

I have purchased 3 trips in the past 2 weeks. One I was able to easily redeem 400 credit which showed on my credit card statement prior to the actual package charge. 2 other charges I was able to see the redemption but chose not to use it.

Having no problems over here.

AUDirt Feb 24, 12 5:00 pm


Originally Posted by paramount (Post 18071529)
I have purchased 3 trips in the past 2 weeks. One I was able to easily redeem 400 credit which showed on my credit card statement prior to the actual package charge. 2 other charges I was able to see the redemption but chose not to use it.

Having no problems over here.

Were these just flights? Or were they flight+hotel+car kind of package trips?

The problem, at least in my experience, seems to be limited to flights. See my earlier post in this thread -- in back to back days I was able to successfully redeem points for a car rental (huzzah) but not for flights (boo).

FWIW, I can always see the option for redemptions. The issue is whether or not those redemptions on the statment when they're used.

drbobguy Feb 25, 12 2:35 am

Still doesn't work for me. I tried deleting the card, logging out, loggin back in, and re-adding it. I've still never seen any option to redeem points even once. Maybe my account is just FUBAR'd. I called and emailed a month ago, not sure what else I can do at this point.

g50 Feb 25, 12 7:00 am

I talked to Barclay's customer service about four days ago. They told me they are having a problem with flight credits and they are trying to fix it. I was given a case number for four flights and was told I should see a credit in 7 to 10 days. I booked another 6 flights two days ago. We will see if I have to call again.

I use chrome and check to use points option. No problems with hotels.

AUDirt Feb 25, 12 8:40 am

For what it's worth, it appears that they're willing to handle these cases by e-mail. I wrote them an e-mail through the mytravelocityrewards.com portal and received the following message in return:

Dear AUDirt :

Thank you for contacting us regarding your Travelocity Rewards American Express Card. We can certainly address your concern regarding the rewards on your account.

We understand your concern and apologize if you have received anything less than superior service from us. We strive for excellence and appreciate the time you have taken to provide us with this feedback. We have escalated this to the proper department for review. The Case XXXXXXX will be your reference. This will be resolved in 7 - 10 business days, maximum of 30 days. We will appreciate your patience while waiting for the resolution.

If you have any other questions and concerns, please reply to this message.

Sincerely,

Customer Service

AUDirt Mar 6, 12 9:36 am

To follow-up on my previous post, I'm a long-time cardholder (grandfathered 2pts/$ card) and have redeemed thousands of dollars in rewards with Travelocity. Despite all of this, flight rewards are broken for me. The button is there and I can select my redemption, but it will not impact the transaction.

I recently tried and failed to redeem points for a flight. (See previous post.)

I e-mailed CS and got a form letter back.

Finally, yesterday, my reward was processed.

So, for the moment, it appears that they'll keep handling this manually. I would like them to get this fixed soon, though, as the ease of redemptions was (once upon a time) one of the great features of this card.

Also, I still can't shake my fear on what they told my father-in-law about them doing away with flight rewards soon. On the other hand, Barclays seems to have a single CS pool and a dozen different cards, so perhaps the agent simply got confused about program details.


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