Visa Signature Purchase Protection Plan... HELP!
 

Hey!

Having a little difficuly with Visa Signatures Purchase Protection Plan. It says that your product is covered within 90 days for theft and fire after purchase. My sons Ipod was stolen onboard a taxi while in Cozumel, Mexico. He was on a mission trip. We bought this Ipod in September and it is covered until the nearly the end of the month (with Visa).....


I called them up, told them my story gave them my details and they rejected my claim. Due to the fact that they do not cover theft involving a motor vehicle.

Is there anyway to get my claim covered. It seems a little weird that they do not include claims involving motor vehicles.

It is very frustrating as we are very loyal customers to Visa and spent quite a bit with them (We could be AMEX Centurion holders).....

Any thoughts, suggestions

Thanks and God Bless

faithwins

Did your son get a police report? My family has had more success with these kinds of claims if a police report accompanies the claim. This includes a stolen ipod in Barcelona. Getting a police report can be a pain, but it often helps.

In this case, I'm not sure it would mitigate the moving vehicle problem, however.

then you should be a centurion and you would not have this problem

Good Point but I would also be paying $2500 in annual fees I would not use.....

Unfortunatlly we do not. His passport was in that bag, so we were more worried about getting him out of the country, so we just filed a police claim for the passport