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-   -   Quick clarification question on Hard/Soft inquiries (https://www.flyertalk.com/forum/credit-card-programs/542842-quick-clarification-question-hard-soft-inquiries.html)

LyfeSaver Mar 30, 2006 11:32 pm

Quick clarification question on Hard/Soft inquiries
 
I understand that hard inquiries result from my request/applications for new credit and such, and soft inquiries come from the rest.

I also have learned that when my existing lenders check my credit files it also goes under the soft inquiry category under "account review." or something like that.

My question is,

1. From the personal credit reports from the major agencies, how do I count the number of HARD inquiries (and soft inquiries?) Experian report only shows "requests viewed by others" and "requests viewed by you".

2. Say I requested my bank for a credit limit increase. Do they pull a new Hard inquiry or a soft one? (does this come under the "account review" soft pull?)

Thanks!

aegean94305 Mar 31, 2006 12:52 am


Originally Posted by Auracon
I understand that hard inquiries result from my request/applications for new credit and such, and soft inquiries come from the rest.

I also have learned that when my existing lenders check my credit files it also goes under the soft inquiry category under "account review." or something like that.

My question is,

1. From the personal credit reports from the major agencies, how do I count the number of HARD inquiries (and soft inquiries?) Experian report only shows "requests viewed by others" and "requests viewed by you".

2. Say I requested my bank for a credit limit increase. Do they pull a new Hard inquiry or a soft one? (does this come under the "account review" soft pull?)

Thanks!

1. Requests viewed by others are hard pulls, and requests viewed by you are soft ones.

2. It depends. If you press a button and get an instant CLI, it's usually free of any pull. If you have to fill a form and provide some personal information, it's probabally gonna be a hard one, with the exception of MBNA, with which you always have to fill a form for CLI requests and get only a soft pull since recently.

Also keep in mind that opening certain type of banking products other than credit lines also generate hard pulls. Citibank is notorious for pulling one hard inquiry for opening every single transactional account however many accounts you have with them already. You have to rely on other people's experience and there is no sure way to know if you'll get a hard pull by opening an account until afterwards, not even by asking CSRs because sometimes they either lie or don't know.

Happy Apr 1, 2006 6:47 pm

Experian report shows virtually all credit card inquiries except MBNA, soft pulls
 
Only MBNA shows up on the View by Others on my Experian report - one was from when we opened bank accounts with Wachovia and the overdraft protection was in the form of a credit card - no other choice - the credit card was managed by MBNA - and that was 1 inquiry.

The other inquiry was also from MBNA - this time it was a Schwab credit card I applied and got instant approval. (no foreign currency conversion fee).

All other inquiries from Chase, Citi, BankofA, were under View by You - so based on the above explanation, they are all soft inquiries.

21A Apr 1, 2006 9:25 pm


Originally Posted by Happy
All other inquiries from Chase, Citi, BankofA, were under View by You - so based on the above explanation, they are all soft inquiries.

Those may well be account review inquiries. It could be that when you opened those accounts, they pulled EQ or TU instead. It could also be that they were opened more than 2 years ago (hard inquiries only remain on record for 2 years).

Happy Apr 2, 2006 7:36 pm

It looks the inquiries on EQ are hard inquiries but they are soft on EX.

21A Apr 3, 2006 12:07 am


Originally Posted by Happy
What I am trying to point out is, there are lots of speculations on what consititute "hard" and what consitute "soft" - now I can see on the report that almost all credit card inquiries are "soft" inquiries except from MBNA.

This is incorrect. In the vast majority of cases, when you apply for a new account, the inquiry conducted for the purpose of processing that application is a hard inquiry. This is true of the vast majority of lenders - Citi, Chase, American Express, MBNA, and so on. Inquiries conducted after the account is open (so-called "account review") are soft inquiries.

Hard inquiries are recorded so that other lenders can be aware of a possible large amount of new credit being acquired in a short period of time. FICO can take points off for excessive hard inquiries.

It's actually fairly simple. Not much reason for speculation.

I serious doubt EQ and TU would have a complete criteria from Experian - they all differ a little in details, but in principle, they are not that much different.
Inquiries will always differ across bureaus because they are specific to the bureau. e.g. MBNA may pull your TU credit file in processing an application. In this case, TU will show a hard inquiry from MBNA. If MBNA did not choose to pull Experian, then Experian will not show an inquiry. (Very few lenders pull all 3 bureau reports for the same application.)

This is not a flaw; it's by design. The inquiries are a record of the disclosure of the file for a specific purpose, and are not meant to be an exhaustive list of accounts for which you may have applied.

Happy Apr 3, 2006 10:08 am

Let me clarify, all the Experian inquiries falling View by You
 
I cannot tell what type of Inquiries on the EQ report.

21A Apr 3, 2006 11:01 am


Originally Posted by Happy
In any case, I can positively say, the lenders made their inquiries at least to both Experian and Equifax (no idea about TU), AND
Experian treated them as "Soft" as they all fall under "View by You".

EX, EQ and TU do not decide how to designate an inquiry. The creditor designates the type of inquiry at the time it is made.

Many lenders will pull account review inquiries immediately after an account is opened, or a week afterward, or two weeks, or all of the above. Amex, especially, is known for a large number of soft pulls.

However, I stand by my statement that in the majority of cases, there is one hard pull - on one of the three bureaus - per new application. Sometimes two. (AFAIK, Capital One is notorious for pulling all three, but virtually no other banks will.) However, it's also known to happen that some banks don't pull again if they already have a recent report on file, according to their own criteria.

However, to state that lenders other than MBNA simply do not pull hard inquiries is misleading advice, and will not be true for the vast majority of people.

Usually inquiries shown to credit monitoring services are hard inquiries, so the EQ inquiries you're seeing may well be hard. (It depends on the specific service you're using, though.)

Happy Apr 3, 2006 12:14 pm

I suppose one out of 3 credit bureaus would be the main one the lenders use for your geographic location and most likely those inquiries made on that chosen service would be "hard inquiries".

21A Apr 3, 2006 12:49 pm


Originally Posted by Happy
All I know is, the inquiry is done BEFORE a card is issued, simply follow by the timeline - anyone can see that without any guesstimate - every single inquiry is followed by a new card issuance and the related card is cancelled subsequently. The process repeats itself when a new care application is submitted.

As I mentioned, this is consistent with many issuers doing account reviews soon after a new account is opened.

I can tell you that no matter how many cards I have applied (and received) with Citi and Chase, they pull a fresh report again with each and every single new application.
This has been my experience as well, though others have reported differently. Clearly policies on this vary from bank to bank and customer to customer.

What I am saying is, it seems the creditors who pull inquiries on me, ONLY MBNA designate its inqquiry being the "hard pull" if that "View by Other" means "hard pull".
And what I am saying is that you cannot be sure there was no hard pull from any other creditor until you look at all 3 bureau reports, because inquiries are recorded separately on all 3 reports.

Who knows what was the reason behind this crazy activities from Chase, but obviously it had very little effect, if any, to our FICOs - 5 months after that period, when we opened accounts with Wachovia bank, the officer did a hard pull (the first one of the two MBNA inquiry on my report) and told our FICOs were excellent at 759 and 779 respectively. So go figure.
If these were promotional pulls (PRM), they would be soft, in which case FICO would not take them into account. Also, most reports suggest that a few hard inquiries do not hurt FICO, but rather only inquiries above a certain (unknown, because FICO is proprietary) threshold.

FWIW, on all correspondences I received from Citi, they clearly stated they will report the account closures to ALL 3 Credit Reporting Agencies. Since they report to all 3 agencies for account closures, I would assume they report to all 3 agencies for account opening, as well as pull their inquiries.
Once again, your assumption is incorrect. An inquiry is a record of a specific disclosure of the specific bureau file. A creditor can and does pull one file without necessarily pulling another. If Citibank does a hard pull on Equifax for the purpose of processing a new application, they have not necessarily pulled EX or TU at the same time, so one would not necessarily expect to see an EX or TU inquiry on the same date. (This is notwithstanding the fact that they will report the account itself, once opened, with all 3 bureaus.)

As far as personal experiences go, I have applied with Citi, Chase, American Express, Juniper, Discover and GEMB. In all cases, the inquiries were hard, but they were spread across the bureaus - GEMB and Citi pulled EQ, Amex and Discover pulled TU, and Juniper and Chase pulled EX. That means when I look at my EX report, there are hard inquiries from Juniper and Chase, and not the others. They're not supposed to "match up" across the bureaus; rather, they are an actual record, kept separately by each bureau, of who has viewed that report and for what purpose.

Happy Apr 3, 2006 12:55 pm


Originally Posted by 21A
As I mentioned, this is consistent with many issuers doing account reviews soon after a new account is opened.

those inquiries are done before issuance of cards.

21A Apr 3, 2006 1:03 pm


Originally Posted by Happy
The timeline in my case is, submitted card application, an inquiry is pulled, a card is issued, the said card is closed after 1 to 2 billing cycle. The whole process repeats itself.

If the account is approved immediately, then there could be an immediate account review, since as far as the bank is concerned, the account is open the same day. I have seen this, for example, with Juniper (did an account review pull on TU the same day I was approved).

21A Apr 3, 2006 1:06 pm


Originally Posted by Happy
BTW, I have one friend who average 45+ cards a year - that means 45 pulls, even you equally spread them to 3 reports, you have 15 hard pulls per report in a rolling 12 months period - that cannot be say "only a few" hard pulls ? His FICO stays stagnant during that period at a relatively high number, FWIW.

http://www.myfico.com/CreditEducatio...Inquiries.aspx
"Inquiries are a subset of the "new credit" category shown above, which accounts for 10% of the total FICO score. Their importance depends on the overall information in your credit report. For some people, a given factor may be more important than for someone else with a different credit history. In addition, as the information in your credit report changes, so does the importance of any factor in determining your score. What's important is the mix of information, which varies from person to person, and for any one person over time."

Happy Apr 3, 2006 1:27 pm

Timeline !
 

Originally Posted by 21A
If the account is approved immediately, then there could be an immediate account review, since as far as the bank is concerned, the account is open the same day. I have seen this, for example, with Juniper (did an account review pull on TU the same day I was approved).

Nope. The inquiries ranging from 1 to 8 biz days BEFORE the cards are issued.

21A Apr 3, 2006 1:41 pm


Originally Posted by Happy
Since you have Chase cards, you should be able to know when the new card is approved - that is the day it pops up in your account - in other words, you have a new card that you dont have before, as simple as that. Before Chase introduced its new website, that very same day is also your statement closing date. Now they are all over the place and Chase know that. I have e-mailed them about this issue, they said they are aware of it and are trying hard to fix it.

Right, I have noticed this glitch too. It seems if you call the CS number on the card, then press option 3 in the automated system, then option 3, it will tell you the correct date. After the first statement cuts, the website will then display future statement dates correctly.

The pattern of doing soft inquiries before the account is opened (ordinarily a soft inquiry from an existing creditor is called an "account review" inquiry, which is why I kept using the term, though it's not correct in your case) is new to me - have not seen it happen with Citi or Chase. Very interesting.

Is it possible that you are still keeping some accounts with Citi or Chase open even while churning others, and the soft pulls relate to those accounts?

I would also be curious to know whether they did a hard pull on EQ or TU. Citi almost always seems to pull EQ for me, once EQ and TU. Never EX for a new account (but often for account reviews). Chase always pulls EX for me as "FIRST USA,NA". If there is a way to apply for new accounts with no hard pull at all, that would be very interesting to know. :)


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