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-   -   Miles and More Lufthansa card - Miles Not Earned (https://www.flyertalk.com/forum/credit-card-programs/2025289-miles-more-lufthansa-card-miles-not-earned.html)

frudd38 Sep 17, 2020 12:10 pm

Miles and More Lufthansa card - Miles Not Earned
 
My Miles and More Lufthansa card has not been earning miles since Sep 1st (while same card with another person has no issue). Anyone else? Initially thought it was Plastiq charges, but now various charges, Amazon and Tmobile haven't earned any either.. A bit worrisome as I need this monthly reward to go through for miles expiration..

sdsearch Sep 19, 2020 9:30 pm


Originally Posted by frudd38 (Post 32682462)
My Miles and More Lufthansa card has not been earning miles since Sep 1st (while same card with another person has no issue). Anyone else? Initially thought it was Plastiq charges, but now various charges, Amazon and Tmobile haven't earned any either.. A bit worrisome as I need this monthly reward to go through for miles expiration..

Please explain "not earning miles since Sep 1st". Miles are typically transferred to the airline only once a month, so when is your statement date? And what do is say in the typical section where it says "miles transferred to airline" or something like that?

And I presume this is the Barclay card? (You did not mention a bank.)

frudd38 Sep 20, 2020 1:25 pm


Originally Posted by sdsearch (Post 32687904)
Please explain "not earning miles since Sep 1st". Miles are typically transferred to the airline only once a month, so when is your statement date? And what do is say in the typical section where it says "miles transferred to airline" or something like that?

And I presume this is the Barclay card? (You did not mention a bank.)

Yes, Barclay card. Each transaction usually has an indicator of how many miles earned plus a total tally for the current statement period up top (if you're familiar with the Barclay interface). Doctorofcredit recently posted some Plastiq charges not earning miles, but looks like mine is every kind of charge for some reason.

sdsearch Sep 20, 2020 9:30 pm


Originally Posted by frudd38 (Post 32689024)
Yes, Barclay card. Each transaction usually has an indicator of how many miles earned plus a total tally for the current statement period up top (if you're familiar with the Barclay interface).

I'm familiar with that Barclay interface not working ever correctly on my Choice Hotels card. It only shows the "points earned anywhere" amount per transcation, even though you earn more for transactions at Choice Hotels, and all of my transactions with that card are at Choice Hotels. So while for that card the Barclay interface shows something usually, it's so wrong I ignore it, and wait for the statement to see whether I really earned what I should.

And speaking of that, Barclay had an issue with Choice Hotel cards not earning the right amount of points for a while a year or two ago, and then they corrected it and (at least in many cases) they back-posted the missing points automatically.

frudd38 Oct 5, 2020 2:13 pm


Originally Posted by sdsearch (Post 32689781)
I'm familiar with that Barclay interface not working ever correctly on my Choice Hotels card. It only shows the "points earned anywhere" amount per transcation, even though you earn more for transactions at Choice Hotels, and all of my transactions with that card are at Choice Hotels. So while for that card the Barclay interface shows something usually, it's so wrong I ignore it, and wait for the statement to see whether I really earned what I should.

And speaking of that, Barclay had an issue with Choice Hotel cards not earning the right amount of points for a while a year or two ago, and then they corrected it and (at least in many cases) they back-posted the missing points automatically.

Unfortuante to hear that as it was working just fine indicating how many miles earned per transaction on each line. Statement closed last week with 5+ charges posted and sure enough, no miles were earned. This will trigger my LH miles expiration to start and thus render the card useless moving forward, especially as the AF just posted on this statement as well. Also still no update on Barclay's investigation, 17 calendar days in.


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