Last edit by: rasheed
Some key factors of credit surcharging as it applies to the US market only.
-Disclosure and itemization is key. You can still report such issues if there is indeed lack of proper disclosure AND itemization. Itemization is going to be very unlikely unless the terminal is specifically setup to create that line item. Those merchants who just tell you and "add it to the card total" are not compliant. They may not care even with complaints made to Visa/MC/Discover/AmEx.
-Visa's complaint form: https://usa.visa.com/Forms/visa-rules.html Visa does review all complaints and asks the merchant/processor for a response, but you might never hear back from them on the outcome. Sometimes, you will see a minor change at the store. Visa also does covert operations to visit such merchants in certain situations.
-Mastercard's complaint email: [email protected]
-Discover and AmEx as "closed loop" systems require any complaints be done directly as a cardholder under their current merchant dispute options.
-The current surcharge limit in the US is 4%
-Visa's website on the topic: https://usa.visa.com/support/small-b...ions-fees.html
-Visa's diagram on the topic: https://usa.visa.com/dam/VCOM/global...rements-r5.pdf
-Mastercard's website on this topic: https://www.mastercard.us/en-us/merc...rge-rules.html
-Mastercard's document on this topic: https://www.mastercard.us/content/da...arge_Rules.pdf
-Elavon's guidance for merchants to get surcharge allowance: https://website.elavon.com/cbsettlement.html
-Visa and Mastercard allow product-level surcharges (such as only Signature or World/World Elite), but that seems really hard to communicate and implement, so brand-level (all Visa/Mastercard/etc.) is the only kind I have seen so far.
-AmEx does not require fee itemization.
California NO LONGER feels it can go against merchants who add surcharges (even beyond the initial "industries" that were allowed in the court ruling):
Same also applies in Florida and Texas.
WorldPay presentation: https://nacm.org/pdfs/webinars/Credi...Fees-82218.pdf
Surging credit surcharges in the US (2019 - 2023)?
#166
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Surcharging should be illegal. Include the cost in the price, offer a cash discount if you like. But do not surcharge.
#167
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In Australia I believe EFTPOS isn't allowed to be surcharged, either. Since most people seem to use debit cards for day to day purchases anyway, the surcharges likely have less impact (vs. the US where the places with surcharges tend to surcharge regardless of card type simply because a lot of the time, debit cards are going to be run over Visa or MC. Or at least, that's how they seem to justify imposing them.)
#168
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If anything, the US rules might theoretically be more in favor of the average consumer as it's not supposed to matter what network's used for debit cards (whereas in Australia, I think they can surcharge if someone chooses Visa or MC instead of EFTPOS on the terminal). Of course, in practice, surcharging tends to be more anti-customer in the US in practice for reasons already mentioned.
#169
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So, it looks like Senator Durbin wants to require credit cards to support two networks much like what debit cards do now. At least there was already support for multiple network routing with the latter; I'm not sure how it would work in practice for the former. It would be cool seeing combo Visa and AmEx cards from the likes of Chase, though (as an example).
Oh, and bringing it back to the topic of this thread, I suspect a lot of places will still surcharge for credit cards even if run on a network other than the big four. A hard cap on fees (like what the EU has) might be the only thing that gets the places doing it to stop, but that's of course not guaranteed.
Oh, and bringing it back to the topic of this thread, I suspect a lot of places will still surcharge for credit cards even if run on a network other than the big four. A hard cap on fees (like what the EU has) might be the only thing that gets the places doing it to stop, but that's of course not guaranteed.
#170
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So, it looks like Senator Durbin wants to require credit cards to support two networks much like what debit cards do now. At least there was already support for multiple network routing with the latter; I'm not sure how it would work in practice for the former. It would be cool seeing combo Visa and AmEx cards from the likes of Chase, though (as an example).
Oh, and bringing it back to the topic of this thread, I suspect a lot of places will still surcharge for credit cards even if run on a network other than the big four. A hard cap on fees (like what the EU has) might be the only thing that gets the places doing it to stop, but that's of course not guaranteed.
Oh, and bringing it back to the topic of this thread, I suspect a lot of places will still surcharge for credit cards even if run on a network other than the big four. A hard cap on fees (like what the EU has) might be the only thing that gets the places doing it to stop, but that's of course not guaranteed.
I personally think a European-style fee cap would be a better way of accomplishing the same thing, but that may be less palatable to Americans than forcing competition.
#171
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Interesting proposal, I wonder how it would work in practice. Many banks already issue both Visa and Mastercard credit cards, so it may not be a huge leap to put them both on one card. But unlike debit card networks, which are all already interoperable and have been for years, this will require major software changes and may also confuse customers.
I actually think a hard cap might be supported by a plurality of the public (if not the majority), but whether there's the political will to do that is a different story. And as you mention, that probably doesn't exist.
#172
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My concern, however, would be that with 4 major card networks, the industry may function like an oligopoly and none of them will be willing to undercut the others in price.
#173
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I think the idea is that an issuer could have, say, STAR or PULSE be the second network and not necessarily another one of the four credit card networks. I can already imagine the number of complaints to issuers about transactions not getting points because the merchant ran it on something other than Visa/MC/AmEx/Discover without letting customers know that was happening.
#174
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I think the idea is that an issuer could have, say, STAR or PULSE be the second network and not necessarily another one of the four credit card networks. I can already imagine the number of complaints to issuers about transactions not getting points because the merchant ran it on something other than Visa/MC/AmEx/Discover without letting customers know that was happening.
#175
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(BTW, I found out today that apparently business debit cards and small ticket transactions command much higher interchange on the various debit networks compared to regular debit cards and larger transactions. The highest fees on there don't seem to be much less than a lower to mid tier credit card, really.)
#176
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I imagine that the large bank issuers would create a new credit card processing network, just as they created the forerunners of MasterCard and VISA. Much would depend on the language of the law, which might preclude networks owned by card issuers.
#177
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Yes, I know Chase's private network is ready (although it rides the rails of Visa, it is supposed to be separate). At one point the big credit networks were buying the debit networks. But there is not a lot of incentive unless there is significant reduction in costs and/or reduction in rewards. So, we will have to see what happens.
#178
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Yes, I know Chase's private network is ready (although it rides the rails of Visa, it is supposed to be separate). At one point the big credit networks were buying the debit networks. But there is not a lot of incentive unless there is significant reduction in costs and/or reduction in rewards. So, we will have to see what happens.
#179
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Considering that the Durbin Amendment added a requirement for two unaffiliated networks for debit cards, I doubt either a new network controlled by the issuers or use of the existing credit network's debit network would fly with this proposed legislation. That leaves either dual branded credit cards (e.g. Visa + AmEx) or use of an existing debit network as the second network, at least without another player entering the market.
#180
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It seems like in the NYC metro are "voting with your wallet" and avoiding places that charge a fee is getting harder and harder. It's spreading like the plague. And Im seeing it at places with all kinds of price points.
I have no issue paying with cash if my total is $8.27. But when my total is $130? Come on.
I have no issue paying with cash if my total is $8.27. But when my total is $130? Come on.