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USA EMV cards: Availability, Q&A (Chip & PIN or Signature) [2017>]

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Old Jan 16, 2017, 10:23 am
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What is EMV?
EMV is a standard for smart (or integrated-circuit, or chip) cards and the devices that can accept them. The standards are maintained by EMVCo and based on ISO 7816 (or ISO 14443 for contactless).

These cards come in two flavours: contact and contactless. Examples below:
----------------------------------------------------------

Notice the contactless indicator on the right-hand side (it looks like a sideways Wi-Fi symbol). It may also be found on the back of the card (for example, on the back of the new Costco credit card).


Where can I get a chip card?

Hawaiian717 operates a website with crowd-sourced information about various cards. You can adjust the search parameters to see cards with contactless, have PIN-primary authentication, etc.

Which businesses accept chip cards?

tmiw operates a website, also primarily crowd-sourced, that tracks chip-enabled merchants on a map. You can see if a merchant supports PIN, contactless, Quick Chip, et al.

Why doesn't my chip card ask for a PIN?

This is likely because you have a signature-preferring card. At this time, PIN-preferring cards issued in the US are rare. Not many financial institutions offer them; most of them instead provide Chip-and-Signature cards, which are programmed to prefer signature over PIN, if the card supports PIN at all.

What is the difference between Chip-and-Signature and Chip-and-PIN?

To the cardholder, the only major difference is how they authenticate themselves at the point of sale. The cardholder inserts their card as normal; instead of signing a screen or receipt, they will be asked to enter their PIN on the keypad.

[spoiler]

A few financial institutions issue some form of Chip-and-PIN credit cards or prepaid cards. Prepaid EMV cards however are not recommended due to junk fees.

Why no PIN? (cont.)
American debit cards are unique because they are psuedo-PIN-preferring cards. which may work at many automated kiosks. However, bear in mind the word may is used above is a context where there is no absolute certainty of success for certain environments such as automated kiosks due to different natures of offline and online transactions.

What is the difference between Chip-and-Signature and Chip-and-PIN? (cont.)

Most cards issued in the US are programmed to prefer signature, so save very few instances, they will prompt for a signature (unless the merchant sets a signature waiver). A PIN may be necessary in countries with mostly PIN-preferring cards when using unattended terminals (such as pay-at-the-pump or mass transit). If the card has a PIN for backup verification or ATMs, then that PIN should work. Otherwise, the card will be rejected. If the card is rejected, then either a.) the transaction must be performed by an attendant or b.) an alternative payment method will be required.

Some credit union issued credit cards will have this CVM (Cardholder Verification Method) as secondary if Chip-and-Signature cannot be done. Chip-and-PIN is the more prevalent method of authentication used outside the US, especially in transaction environments where no human interaction is needed (i.e. automated gas pumps, toll roads, train kiosks, etc.).

One chip can hold a lot more data, therefore it is capable of doing multiple verification methods. That's one of the great things about EMV over the mag-stripe which can hold very little data.

I want to know for sure what my EMV chip does. Is there anyway I can test out my own EMV card to see what the CVM list is?
alexmt has written up a nice step-by-step procedure on Post #3615.

If most of the EMV cards in the US is the Chip-and-Signature type, doesn't that mean it's still useless abroad?
Depends if you see it as glass half empty or glass half full. See Post #3 for further details on how Chip-and-Signature has worked both successfully and unsuccessfully depending on the merchant transaction environment and use your best judgment whether which one is right for you.


I don't want a chip in my card. I heard horror stories all over the media saying hackers can steal my credit card info from a mile away.


There are two types of chips. One is contactless and the other is contact. Cards can be either one or the other, or both.

In the Google Docs spreadsheet, the cards that are capable of contactless payments are listed seperately under the "RFID or NFC contactless chip" column. If it says yes, then that means it has the ability to do contactless payments. If it says no, it doesn't have that feature.

The one that the media has overhyped about hackers "stealing your information wirelessly" was the contactless type like this:

You are worried about this happening, right?

You don't have to worry. EMV is a chip standard that can have both contact and contactless interfaces. With the traditional contact interface, this means you actually have to physically insert the chip into a POS terminal for it to be authorized, like this:

With the contact interface, nothing is wireless. No data is sent out in a stand-alone contact type EMV chip. With the EMV contactless interface, data is sent wirelessly.

Furthermore, contactless chip cards are required to show a symbol (looks like Wi-Fi symbol) somewhere on the card that to denote its capability as a contactless card. For example, here's an example of a Discover Card with contactless capability (in which Discover calls "Discover ZIP") showing the contactless symbol on the back of the card:

Don't believe everything that the media says. Besides, millions of people all over the world from London to Singapore, uses contactless payments daily in extremely crowded subways and mass transit with nary any problems. There are multiple layers of encrypted securities and keys that are needed to break the code.

Frankly, giving your physical card to a waiter/waitress who takes the card out of your view is much more susceptible to fraud than contactless payments.

Why should I care?
If you are an international traveler, you will want this because majority of the world has or in the process of converting to this payment format.

In fact, in 2012, even North Korea moved to the EMV format, leaving the US as one of the countries in the world that hasn't done so.

In addition, VISA, MC, AMEX, and Discover have all agreed to incentivize the USA shifting to EMV payments by 2015 by shifting liability for fraudulent transactions to merchants if they do not have EMV equipment and the cardholder has an EMV card. So if you travel internationally or would like to get one before the others, you might be interested in getting one.


BS! I had no problems using my card in [insert whereever country], [insert whatever point in time]
If you stick to the tourist path where they have lots of visitors from the US, you should have no problems using your mag-stripe only card in hotels and restaurants, at least for now. But as things can change as things go forward.

However, consider that once you start taking the off-beaten path, go to non-touristy places where they are not familiar with mag-stripes, rent a car and use toll roads, fill up gas, or try to buy train tickets you might end up into a trouble of the machine not recognizing your card because it lacks the chip. Furthermore, a lot of toll roads, gas pumps, and automated ticket machines lack any human assistance to help you when you need it the most.

But [insert credit card company] told me all merchants that display their logo must accept them! All I have to do is report them for violating their agreements, right?
There are several factors against this.

1. You can only speak English. The merchant representative, most likely a part-time clerk earning minimum wage, speaks in a different language, let's say French. If you have no French language skills, how are you going to get your point across? Are you going to whip out your cell phone at exorbitant int'l roaming charges and hope the customer service is going to translate it for you on the spot? Or maybe you might actually know French. But how about Swahili, Farsi, Balinese, or the multiple languages in mainland China?

2. Just like US, the rest of the world's businesses uses part-time minimum wage workers as cashiers to cut down on labor costs. Most of their SOP training manuals are written by MBA types to not to do anything they are not familiar with. Do not expect them to understand the intricate details of credit card mumbo jumbo. You don't expect Taco Bell employees to understand the minute details of Discover-JCB-Union Pay agreements, right? Same thing the other way around: be respectful as a guest in their country, prepare in advance in their ways, avoid being an "ugly American" stereotype.

3. You are a guest in their country. You are a minority. If 99.9% of their country's people and other tourists from around the world uses EMV, do you really think they are going to accomodate the 0.1% of American tourists who only have mag-stripes credit cards?

4. Again, you are a guest in their country. How would you, as an American standing in line, react if a Chinese tourist was clogging up the lines at a local Taco Bell because the clerk doesn't understand the Discover-Union Pay agreement and has trouble communicating between Mandarin spoken by the tourist and English spoken by the Taco Bell clerk? Same way the other way around. You do not want to clog up the lines for everyone. The less hassle, the better.

5. VISA and MC make tons of money from merchants in that country. Say SNCF French Rail. It's a billion dollar company in France. Do you think VISA is going to pull the plug of their relationship with SNCF because SNCF refuses to do mag-stripe processing at their unmanned train station kiosk? Of course not. Be realistic.

6. And lastly, if you're up against an unstaffed toll kiosk, gas pump or train ticket machine, are you going to yell curses at the machine?

But I want my credit card to be able to be used in the US too!
No worries. They have not gotten rid of the mag-stripe on the back of the card for backward compatibility reasons, just like we still have embossed numbers on our cards for backwards compatibility to using those old carbon copy imprinters.

[insert own Hyatt card image front and back together with red arrows pointing to all the backward compatibility features]

You use the chip on the front of the card abroad (for now), and the mag-stripe just like any other card for the US. Basically, you're increasing your credit card's acceptance rate by getting a card that both via the chip and the mag-stripe. You're getting a better deal for free.

And when 2015 comes along and US switches to EMV, you'll be way ahead of everyone else too!


So why did the rest of the world and the US moved/moving toward EMV?
Primarily, due to fraud concerns. You see, the mag-stripe has been with us since the 1950s. It may have been the most high tech thing back in the day, but with the technology that is available today, any shmo can pick up a $100 USB magnetic card skimming device off of eBay and get your credit card info.

And unlike skimming off contactless cards which actually need the person to have l33t programming skills, skimming off a magnetic stripe has become so ubiquitous that nary a day goes about skimming fraud going on somewhere in America, from gas pumps, Michael's stores (2011), Target breaches (2013), restaurant waiters/waitresses, to even McDonald's drive thrus.

https://www.google.com/search?q=skimming+fraud

These type of fraud used to be prevalent in Europe. But once they started switching over to EMV starting over 2 decades ago, this type of fraud went elsewhere. It went over to Asia, Canada and Mexico, Latin America, etc. etc. until they too began implementing EMV to combat skimming fraud. The US is practically the only country left that hasn't done so, therefore all the fraud that used to take place elsewhere is now happening here.


But EMV is old and it's not fool proof. Shouldn't we just skip over it and do something new instead?
Yes, EMV is old. It was developed in the 1990s, and its smart card payment predecessor was first introduced in France. But as of today, it has become the de-facto global standard of payments.

But then, what else is there? There is no other de facto global standard of payments alternative. For example, if we decide to skip over it and do something new, hypothetically like DNA matching technology, it still means US int'l travelers will continue to have problems abroad with useless plastic acceptance because no other country is using this DNA matching technology except the US.

Besides, nothing is fool proof. You can say that the bank vault isn't fool proof because you can crack it open if enough C4 is used. But your average low-life scumbag isn't likely to get military grade C4 easily either. But the bank vault does make it harder to get the bank's money over say a petty cash box. That's the point here. EMV is akin to a security tight bank vault, the old mag-stripe is akin to a petty cash box lying around inside the drawer.


I'm a business owner and I don't think EMV is going to take off. I'm not going to spend extra hundreds of dollars to upgrade my credit card machine. Convince me other wise why I should.
I can understand the added extra cost to your business once this switchover takes place. But before even saying that, look at your existing POS terminal. Does it have a slot somewhere to insert a card?

Most likely, if you had replaced your POS terminal within the past five years, you already have an EMV capable terminal. EMV is basically just not turned on yet from the processor and acquirer side.

If you have an EMV capable terminal, then a best bet would be to contact your acquirer to have the EMV feature turned on. You did your end of the deal already by having an EMV capable terminal, it is now the acquirers' responsibility to turn it on in accordance to the EMV switchover mandate.

And if you don't, you are going to replace your POS terminal anyway from common wear and tear. It isn't a hard switch-over. You can continue to use your POS terminal until it dies out because EMV cardholders will still have the mag-stripe on the back. And by the time your non-EMV capable POS terminal is up for replacement the market will be full with these newer POS terminals that can accept the mag-stripe, EMV, as well as contactless payments.

In addition, you may also want to check with your acquirer or processor about EMV capable terminals. Some of them are willing to replace your terminal for free in preparation for the US EMV switchover. Call and ask for details.


But what's in it for me? I'm the one that has to pay for the upgrade.
All the major card networks have given incentives for merchants for the upcoming EMV switchover.

If 75% or more of your credit card transactions are done on an EMV contact and contactless terminal, they are going to waive your annual PCI-DSS fees, which usually costs you around $5.00-$19.95/month per terminal. The overall long term cost savings of those compliance fees will be larger than the cost of an one time upgrade for the terminal.

The downside is that once EMV switchover happens and if you do not have a POS terminal that is able to accept EMV, the fraud liability shifts over to the merchant.
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USA EMV cards: Availability, Q&A (Chip & PIN or Signature) [2017>]

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Old Feb 20, 2018, 9:29 pm
  #3781  
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Originally Posted by RedLight2015
I think the Card Networks are pushing mobile technology in the US so that way they can be at the "forefront" of it all, meaning they would have relevance in todays society. I really hope they succeed, as I do imagine the dream of leaving the house with nothing but my phone one day. I already have systems installed in my car to be able to start the car with my phone, I keep my car insurance and health insurance cards on my phone, My state is one of the states that is going to do the digital drivers license thing, and tribal IDs are scanned in, etc are on the phone. I am an avid user of Apple Pay, Target Wallet, Walmart Pay, CVS Pay, and going to set up my Chase Pay tomorrow to try it out. I also have Level Up for Fired Pie which is a local Phoenix thing (for now?, not sure), and I can pay with a QR code in my Apple Wallet in that app. As stated earlier I am working with Valley Metro here in Phoenix to test out the new mobile bus/train passes- I am thinking it'll be QR Code based.

Aaannnd I feel with all of this I am only 80% of the way there. The remaining 20% are those pesky swipe only stores, LOL. Maybe I WOULD benefit with a Samsung phone for Samsung Pay, but I am too well engrained in the Apple eco-system and definitely don't want to spend the money repurchasing all of my stuff, as I am an avid user of Apple HomeKit as well!
I think the card networks would have had relevance for a while, with or without mobile. Even in the worst-case scenario where businesses and consumers decide they don't want to deal with them anymore, there's not really a good electronic alternative for buying stuff from stores: ACH isn't all that fast and secure (even in the "faster" implementation that cycles 3x/day instead of once a day) and stuff like Venmo is geared towards e.g. sharing bills. Someone would have to come up with the infrastructure from scratch, with all the pitfalls involved and time that it takes.

Anyway, I think NFC will eventually get to about 75% of what it is elsewhere. The rest will probably be supplanted by a combination of online shopping and using cards/mobile wallets in apps (I still don't see most sit-down restaurants going to pay at the table, for instance. Maybe pay at the front, or if they really think people won't be okay with that, a partnership with OpenTable or some other company to allow payments in-app.) And that might be okay.

What would be interesting to see is a "cashierless" checkout using solely the browser on one's mobile device. It's theoretically possible today; browsers can give websites access to the phone's camera, for instance, not to mention that Apple Pay et al works on websites. That would neutralize the complaints about having to download separate apps per store.

Unfortunately, no mobile driver's licenses in CA yet. Probably when there's a national standard or something (since we were one of the last states to get on board with Real ID and all).
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Old Feb 21, 2018, 7:27 am
  #3782  
 
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Originally Posted by reclusive46
There pretty common here in Canada, Petro Canada, Husky, Canadian Tire, Real Canadian Superstore and some Essos all have contactless readers on the pumps (Many of these chains even had contactless before EMV was rolled out to the pumps). Your right though, most countries doesn't seem to have them (or are not very widespread), although I've spotted one or two in Australia and one at a new Tesco Petrol station pump in Norwich (UK).
Cooncidentally the second highest contactless at the pump country seems to be the US! Who knows with skimmers at the pump this may be what it needs.
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Old Feb 22, 2018, 7:29 am
  #3783  
 
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Originally Posted by tmiw
What would be interesting to see is a "cashierless" checkout using solely the browser on one's mobile device. It's theoretically possible today; browsers can give websites access to the phone's camera, for instance, not to mention that Apple Pay et al works on websites. That would neutralize the complaints about having to download separate apps per store.

Unfortunately, no mobile driver's licenses in CA yet. Probably when there's a national standard or something (since we were one of the last states to get on board with Real ID and all).
Speaking of browser-based payments, Starbucks recently redesigned their website and added mobile ordering and easier barcode access.

Virginia have also been slow with Real ID. They're supposed to be released in October, but another delay would not surprise me. Even if I could add my ID to my phone in the future, I would still keep a physical one with me for "just in case" reasons.
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Old Feb 22, 2018, 8:35 am
  #3784  
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Originally Posted by emmanuel_t
Speaking of browser-based payments, Starbucks recently redesigned their website and added mobile ordering and easier barcode access.

Virginia have also been slow with Real ID. They're supposed to be released in October, but another delay would not surprise me. Even if I could add my ID to my phone in the future, I would still keep a physical one with me for "just in case" reasons.
California now has a Real ID available but it's apparently optional. I'm probably going to hold off until my license expires next year as the TSA isn't going to enforce it until 2020.
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Old Feb 25, 2018, 12:38 am
  #3785  
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Today I learned what a fallback receipt looks like on a VX520.



I suspect the cashier was purposely forcing fallback too, since he seemed to insert and then remove my card extremely quickly before swiping. I don't know if he was trained to do that by management or if he somehow figured it out on his own. The irony is that it was still fairly slow to process the transaction (at least for the VX520; I don't think they were using dialup).

Really, it should take at least three failed EMV attempts on standalone terminals like every other major store that uses Verifone equipment. And maybe a 1-2 second wait time between attempts to discourage forcing it.
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Old Feb 25, 2018, 2:09 am
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You should report this to the card network and write a complaint to the shop. It's exposing everyone to the risk of a clone of their card being used there.
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Old Feb 25, 2018, 9:31 am
  #3787  
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Why would management want to force a fallback?
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Old Feb 25, 2018, 10:14 am
  #3788  
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Originally Posted by AllieKat
You should report this to the card network and write a complaint to the shop. It's exposing everyone to the risk of a clone of their card being used there.
Really, Wetzel's should add customer-facing equipment to their official POS setup. So far, I've only seen EMV at ones that have taken matters into their own hands and purchased standalone equipment.

Originally Posted by Points Scrounger
Why would management want to force a fallback?
It lets them swipe (potentially improving checkout times) without the liability consequences.
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Old Feb 25, 2018, 10:27 am
  #3789  
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Interestingly, Visa's merchant complaint form seems to indicate that the no signature requirement only applies for credit cards? Hopefully that's a mistake and that it'll be fixed come April.

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Old Feb 25, 2018, 10:46 am
  #3790  
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Originally Posted by tmiw
It lets them swipe (potentially improving checkout times) without the liability consequences.
Wow - how asinine!
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Old Feb 25, 2018, 10:59 am
  #3791  
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Originally Posted by Points Scrounger
Wow - how asinine!
It may seem like a reasonable option if your customers hate the chip and/or you're serving fewer per hour/day as a result of using it.

That said, I submitted the complaint to Visa. Let's see if they actually enforce their rules this time.
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Old Feb 25, 2018, 11:51 am
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Originally Posted by tmiw
It may seem like a reasonable option if your customers hate the chip and/or you're serving fewer per hour/day as a result of using it.

That said, I submitted the complaint to Visa. Let's see if they actually enforce their rules this time.
Please provide an update. ^

I've noticed this behavior at the local In-N-Out drive through as well (across multiple cashiers). The cashier will dip the card in slightly and then promptly remove it before swiping. I'm sure most people wouldn't even be paying attention, but it caught my attention such that I thought there may have been an issue with the chip. At the time I was leaving on an international trip shortly, so I immediately tried the card at another EMV enabled merchant. Of course, there was nothing wrong with the card, and it was the cashier forcing a fallback.
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Old Feb 25, 2018, 11:54 am
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Originally Posted by Majuki
Please provide an update. ^

I've noticed this behavior at the local In-N-Out drive through as well (across multiple cashiers). The cashier will dip the card in slightly and then promptly remove it before swiping. I'm sure most people wouldn't even be paying attention, but it caught my attention such that I thought there may have been an issue with the chip. At the time I was leaving on an international trip shortly, so I immediately tried the card at another EMV enabled merchant. Of course, there was nothing wrong with the card, and it was the cashier forcing a fallback.
It also seems like a great method to having a ton of international cards decline as well.
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Old Feb 25, 2018, 12:17 pm
  #3794  
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Originally Posted by Majuki
Please provide an update. ^

I've noticed this behavior at the local In-N-Out drive through as well (across multiple cashiers). The cashier will dip the card in slightly and then promptly remove it before swiping. I'm sure most people wouldn't even be paying attention, but it caught my attention such that I thought there may have been an issue with the chip. At the time I was leaving on an international trip shortly, so I immediately tried the card at another EMV enabled merchant. Of course, there was nothing wrong with the card, and it was the cashier forcing a fallback.
I don't expect Visa to send me a response email/letter but I may go back in a month and see if they're still doing that.

As for In-N-Out, it kinda makes me wonder if I should use my Diners Club card more often and occasionally audit the transaction log. Fallback transactions shouldn't show up there (while transactions with the actual chip will), so it should be straightforward to see who else is forcing it. On the other hand, some of the places forcing fallback could very well be doing it because the terminal asked for a PIN and not because they want to avoid the chip entirely.

Originally Posted by reclusive46
It also seems like a great method to having a ton of international cards decline as well.
I noticed a lot of people using cash at Wetzel's Pretzels as well as at the food court businesses at that mall. I suspect international cards don't really come up all that often.
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Old Feb 25, 2018, 2:45 pm
  #3795  
 
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Originally Posted by Majuki
Please provide an update. ^

I've noticed this behavior at the local In-N-Out drive through as well (across multiple cashiers). The cashier will dip the card in slightly and then promptly remove it before swiping. I'm sure most people wouldn't even be paying attention, but it caught my attention such that I thought there may have been an issue with the chip. At the time I was leaving on an international trip shortly, so I immediately tried the card at another EMV enabled merchant. Of course, there was nothing wrong with the card, and it was the cashier forcing a fallback.
That is quite strange because the pin pads take the chip without a problem at the counter.
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