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City National Bank Crystal Visa Infinite (USA); NY GA TN NV CA MA DC & MN

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Old Nov 6, 2015, 11:03 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: mia
Current welcome offer is 50,000 30,000 Crystal points with $5,000 $3,000 spending in the first 90 days. First annual fee not waived. (as of telephone call with bank employee 8/7/2019)

Past bonuses were:

***** #1502 - signup bonus 1/16/18 BUT ANNUAL FEE NOT WAIVED ******

100,000 points after spending $5,000 in first three months. Offer expires 30 December 2015. EXPIRED

A 70,000 points offer was offered back in March 2017 and expired March 31st, 2017. EXPIRED

The requirements for the application process varies from bank to bank based on various online data points collected from FlyerTalk, Doctor of Credit, etc.

Some banks require that you go into a branch and apply personally. Other banks want you to have another account open for 90 days before you can get this card. Some banks (if you already have a relationship with them) let you apply via mail. Sometimes you have to be a resident of the state they operate in, while some were able to get the card without living in those states. It is very much YMMV. You will need proof of income (W2, check stubs, etc). The only states City National Bank operates in are: NY, DE (only trust office, no go), DC, GA, TN, MN, NV & CA. The bank is looking for high net worth individuals, but that's not exactly consistent either.

The card has no foreign transactions fees and is fee-free the first year, then $400 annually.

Register your card for online access (cno.cnb.com). This changed on Sept 19 2019.
Register separately for the award page (www.cnbrewards.com).
Register for Visa Infinite info and access at https://myvisainfinite.com/cnb/en_us/home.html
Click "my info" to see details on points awarded.
Best* redemption found to date is $1,000 prepaid visa for 105K pts. It's now 125K pts for a $1,000 prepaid visa. Link to catalog
*(other than spending for flights etc. & getting 1.2 cents each in value)

To set-up spending alerts, create an account here : http://citynationalbank.digitalcardservice.com

Point redemptions for flights have been reported as being as high as 1.35cpp (see here) by calling the Concierge service at +1 800 595 8950 and having them book direct from airline website for you

Significant benefits:

$250 per calendar year airline incidental credit - works on AU card as well - STARTING JAN 1ST, 2020 THE CREDIT WILL BE $350 PER ACCOUNT
$100 Global Entry fee credit - works on AU card as well Per DDResq post 842
Priority Pass lounge membership for up to 2 people. No fee for any number of guests, but lounge policy may limit the number of guests admitted.- STARTING JAN 1ST, 2020 EACH ADDITIONAL GUEST BEYOND ACCOUNT HOLDER WILL BE CHARGED $32
12 GoGo inflight passes - create an account at myvisainfinite.com/cnb. Once the account is created, you enter, then search for GoGo passes. You then input your card number again, create a GoGo account if you don't have one, and the 12 passes post to it ready to be used when you fly again on a participating airline. - works on AU card as well
$100 off when you book a qualifying airline itinerary via visa discount air portal (https://www.visadiscountair.com/CNB/default.aspx - STARTING JAN 1ST, 2020 THIS WILL NO LONGER BE OFFERED AS A BENEFIT
$30 off GroundLink car service (works with AU cards as well) plus instant 15% off rides. There are $25 current user referrals to go for first.

Airline fees are reimbursed up to $250 per calendar year. Fees must be from domestic carriers. There is no need to declare a carrier, and fees can be reimbursed from multiple carriers. Partial Ts and Cs:

Qualifying Airline Purchases are defined as incidental airline fee transactions made at eligible US Domestic Airline Carriers and include: ticket change/cancellation fees, checked baggage fees, inflight entertainment, onboard food and beverage charges, airport lounge membership fees and day passes, onboard wireless charges (excluding Gogo Wireless), and TSA Pre✓® membership application fee.


What works
AA: Award Fees/Taxes, Award Redeposit Fees ($150)
AA: e-Gift cards $250 including AUs (1x per card max 4)
AS: Award ticket fees, $16
AS: In flight food, entertainment.
AS: Premium Class Upgrade, $59

HA: Interisland Flight, $48.80
UA: award ticket fees, $51
WN: Award Fees/Taxes, Award Redeposit Fees (limit unknown, but it's between $75 and $80 per transaction), Early Bird boarding fees ($15)
DL: Baggage fees
B6: $53.30 airfare

What doesn't work
AS: Award ticket fees, $130ish
DL: GC; PGGM (reports of not working since April/2016)
DL: Just about anything. Don't use on Delta
UA: MPX, Award Fees (~$170)
UA: Gift card registry (up to $75) (No longer working as of 11/25/17)
UA: Seat Selection Fee
WN: GC
EY: Award Fees
TW: Change fee
UO: Seat fee
AA: Award Fees/Taxes on an itinerary originating outside the US.

To Be Confirmed
UA: Award Redeposit Fees ($200)


Global Entry reimbursements: (works on AU also)

user - mnsweeps ( https://www.flyertalk.com/forum/29336509-post1549.html )

Used mine and a AU card to register for GE for in laws
01/17/201801/18/2018USCUSTOMS TRUSTEDTRAVELER$100.00
01/17/201801/18/2018USCUSTOMS TRUSTEDTRAVELER$100.00

Credit posted today for both cards.
01/20/201801/24/2018GLOBAL ENTRY STMT CREDIT $100.00
01/20/201801/24/2018GLOBAL ENTRY STMT CREDIT $100.00

In 2016, 2017 AND 2018 airline incidental credits for transactions on-or-after January 1st did not start posting until the third week of January. In 2019 they started posting on Jan 11th.

For further information, see this

STARTING JAN 1ST, 2020 there are going to be major changes to this card, these being:[/s]
  • $350 airline incidental credit per account (was $250 per AU)
    • $95 Annual Fee per AU
      • $32 per guest using PriorityPass (used to be free & unlimited)
        • Elimination of $100 Visa Air Discount Benefit
          • Groceries and Gas only earn 1x (used to be 3x)

Sources:

discussion starting here

https://www.cnb.com/content/dam/cnbc...ewards2020.pdf
https://www.cnb.com/content/dam/cnbc...rystal2020.pdf


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City National Bank Crystal Visa Infinite (USA); NY GA TN NV CA MA DC & MN

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Old Nov 2, 2018, 5:46 pm
  #1771  
FlyerTalk Evangelist
 
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,720
This was application #3 of my annual mini-apporama today and thought I would share the experience. Was greeted by the branch manager, who promptly handed me off to an associate to print a paper app for me to complete. I came prepared with a copy of my paystub and W2 form (the former was requested, the latter was not). Eventually a more senior banker came by to discuss their trust and investment services. Personally I think this is a much smarter business model than BofA, Citi etc. as their objective is to establish a banking relationship with qualified customers. Along the same lines Chase has been fairly successful with CSR but they probably get a higher % of churners from the online app process.

How long does approval normally take? Would like to activate the PP membership in the next 2 weeks before an upcoming trip.

P.S. No credit report pulled yet - I guess they decided not to process until Monday. Which means I have to unfreeze my report again (sigh). Update: EXP Report was pulled 2 bus days after application.

P.P.S. Unimpressed so far. App was sent out for “processing” still no CR pull. Compare to Amex (applied same day) - received card yesterday via UPS overnight ^ ^ ^

Last edited by Boraxo; Nov 8, 2018 at 8:43 am
Boraxo is offline  
Old Nov 4, 2018, 12:29 pm
  #1772  
 
Join Date: Jan 2013
Location: CA
Posts: 91
I've had the City National for 3 years now with 3 AUs (my wife and parents). I'm really loving the credits every year.
Has anyone been able to get another card for someone who is already an AU? I was thinking of getting one for my wife.
Also, has anyone gotten the card for a spouse who is not employed (or not gainfully employed) using your own paystubs / W2s?
drekin is offline  
Old Nov 4, 2018, 7:59 pm
  #1773  
 
Join Date: Sep 2018
Posts: 80
Originally Posted by drekin
I've had the City National for 3 years now with 3 AUs (my wife and parents). I'm really loving the credits every year.
Has anyone been able to get another card for someone who is already an AU? I was thinking of getting one for my wife.
Also, has anyone gotten the card for a spouse who is not employed (or not gainfully employed) using your own paystubs / W2s?
I would love to direct you to my previous post on this. here: https://www.flyertalk.com/forum/30308779-post1727.html
I don't want to sound like the ethic police here, but rather I would like to at least TRY to enjoy this benefit forever. If too many people start over-abusing this card, this benefit WILL GO AWAY FOR EVERYONE. It's just the rule of life. This is not a big bank so there's only so much they can throw at this. Please be grateful and considerate you're getting all your incidental travel credits + 2 unlimited priority pass cards + visa infinite travel credit.

Don't you see this is too good to be true? stop thinking how to ruin it for everyone!!
milypan, makelab, beastieb and 1 others like this.
jrc87 is offline  
Old Nov 4, 2018, 10:25 pm
  #1774  
 
Join Date: Nov 2013
Programs: AS Gold, Hyatt Diamond, Starriott LTPP
Posts: 341
Originally Posted by Boraxo
How long does approval normally take? Would like to activate the PP membership in the next 2 weeks before an upcoming trip.
Data points show between 1 business day and several business days. Maybe some longer outliers.
soartoday is offline  
Old Nov 5, 2018, 6:39 pm
  #1775  
 
Join Date: Apr 2015
Posts: 24
Does anyone who applied recently know if the AUs still don’t get reported to the credit agencies?
needmref is offline  
Old Nov 5, 2018, 6:41 pm
  #1776  
 
Join Date: Sep 2018
Posts: 80
Originally Posted by needmref
Does anyone who applied recently know if the AUs still don’t get reported to the credit agencies?
They don't...
jrc87 is offline  
Old Nov 6, 2018, 12:56 pm
  #1777  
 
Join Date: Oct 2006
Posts: 191
Concierge

Can anyone comment on the quality of the concierge service for travel planning? Is this Visa's service, Aspire/VIP Desk, Ten Group, etc. and any idea what level within the concierge vendor? Good/bad experiences?

I have used various credit card concierges for travel planning over the past 10+ years and had more disappointing experiences--and over time lowered my expectations. However, I have used the UBS Visa Infinite concierge through Aspire/VIP Desk and have had great experiences so far--raising my expectations. I am now trying to decide if I move from UBS Visa Infinite to CNB Visa Infinite and if the concierge will be a loss or a neutral to what I have now.
Enclave is offline  
Old Nov 6, 2018, 2:04 pm
  #1778  
 
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 1,251
What exactly do you use the concierge for?

We've used the Ten Group for getting a hotel in a crisis situation, and they did a good job. (Actually it was very impressive)

But most of the time, I can't see what how concierges would help over what I can do myself.

I'm not looking for last minute tables at Per Se or French Laundry, or Super Bowl tix etc.
akr1970akr is offline  
Old Nov 6, 2018, 4:46 pm
  #1779  
 
Join Date: Oct 2006
Posts: 191
Originally Posted by akr1970akr
What exactly do you use the concierge for?

We've used the Ten Group for getting a hotel in a crisis situation, and they did a good job. (Actually it was very impressive)

But most of the time, I can't see what how concierges would help over what I can do myself.

I'm not looking for last minute tables at Per Se or French Laundry, or Super Bowl tix etc.
I am not using a concierge for last minute tables or tickets either. On a recent trip to Italy, the tour we had booked for the next day canceled unexpectedly and I emailed the concierge with a request for alternatives. They called our hotel concierge and put together a back up plan while we continued our day of sightseeing. For the same trip, returning our rental car when we arrived to Venice at night was not completely clear to me. I asked the concierge to call the hotel and rental car office directly and provide the clearest instructions--in English--for how to return the car and then get to the hotel. We have an upcoming weekend in NYC and having the ability to give our five activities we want to do during our three days to a New Yorker and ask their feedback on timing has been helpful. She recommended the order to do them based on crowds, better experience, and the advice is helpful. I could find all of this myself in chat rooms and until recent experiences with UBS's Aspire/VIP Desk concierge I would have just spent time doing it myself. This is the first time ever that a credit card's concierge service provides enough value to me that it is influencing my decision to keep the card.
Enclave is offline  
Old Nov 6, 2018, 10:56 pm
  #1780  
 
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 1,251
Wow, those are good uses. I had not thought of those.
akr1970akr is offline  
Old Nov 7, 2018, 5:20 pm
  #1781  
 
Join Date: Sep 2006
Posts: 524
Searched but no answers provided.

Does anyone know how to set up autopay for this card online? Thanks.
FrequentFlyer9000 is offline  
Old Nov 7, 2018, 5:50 pm
  #1782  
 
Join Date: Sep 2006
Posts: 524
Is there consensus on the best value for redeeming points? A search through the merchandise section shows the best you can do is .83 cents per point for cash (e.g., 12,000 pts for $100). Or in travel, I noticed that compared to Google Flights the equivalent flights were about 7-15% more expensive via the travel portal, meaning, around .93 cents per point for travel (assuming that 100 pts can be used for $1 of travel, which I cannot test as I have 0 points at the moment).

Is the above roughly accurate or is there a better option at 1 cpp or better? Thanks.
FrequentFlyer9000 is offline  
Old Nov 8, 2018, 8:06 am
  #1783  
 
Join Date: Aug 2012
Posts: 779
Originally Posted by FrequentFlyer9000
Searched but no answers provided.

Does anyone know how to set up autopay for this card online? Thanks.
You cannot do it online. You have to call them. They will send you a paper form to fill out and send back.
asdfghjk is offline  
Old Nov 8, 2018, 8:30 am
  #1784  
 
Join Date: Aug 2010
Location: CLT
Programs: AA, UA, BA, Hilton Diamond, Marriott Gold, IHG Platinum
Posts: 2,074
Originally Posted by FrequentFlyer9000
Is there consensus on the best value for redeeming points? A search through the merchandise section shows the best you can do is .83 cents per point for cash (e.g., 12,000 pts for $100). Or in travel, I noticed that compared to Google Flights the equivalent flights were about 7-15% more expensive via the travel portal, meaning, around .93 cents per point for travel (assuming that 100 pts can be used for $1 of travel, which I cannot test as I have 0 points at the moment).

Is the above roughly accurate or is there a better option at 1 cpp or better? Thanks.
I'm pretty new to CNB as well, but I do have points so I can see the valuations. For a run-of-the-mill domestic round trip I'm looking at, AA charges $422.90 while CNB charges $450.59 (6.55% more). In points, CNB charges 33,378, which is a 1.35 cpp redemption against CNB's $450.59 price, or 1.27 cpp against the true $422.90 price. So even with the questionable cash premium, it definitely beats the cash option by a longshot.
dukerau is offline  
Old Nov 8, 2018, 8:57 am
  #1785  
 
Join Date: Sep 2006
Posts: 524
Originally Posted by asdfghjk
You cannot do it online. You have to call them. They will send you a paper form to fill out and send back.
Thank you. Do you also have to turn off autopay via paper form? Is the auto payment visible online after setting up, or is it kind of behind the scenes and you just kind of trust that it will work?

Originally Posted by dukerau
I'm pretty new to CNB as well, but I do have points so I can see the valuations. For a run-of-the-mill domestic round trip I'm looking at, AA charges $422.90 while CNB charges $450.59 (6.55% more). In points, CNB charges 33,378, which is a 1.35 cpp redemption against CNB's $450.59 price, or 1.27 cpp against the true $422.90 price. So even with the questionable cash premium, it definitely beats the cash option by a longshot.
Fantastic! Thanks for helping out. Was not aware they had such a great redemption. So funny that they don't even advertise that.
FrequentFlyer9000 is offline  


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