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City National Bank Crystal Visa Infinite (USA); NY GA TN NV CA MA DC & MN

Old Nov 6, 15, 11:03 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: mia
Current welcome offer is 50,000 30,000 Crystal points with $5,000 $3,000 spending in the first 90 days. First annual fee not waived. (as of telephone call with bank employee 8/7/2019)

Past bonuses were:

***** #1502 - signup bonus 1/16/18 BUT ANNUAL FEE NOT WAIVED ******

100,000 points after spending $5,000 in first three months. Offer expires 30 December 2015. EXPIRED

A 70,000 points offer was offered back in March 2017 and expired March 31st, 2017. EXPIRED

The requirements for the application process varies from bank to bank based on various online data points collected from FlyerTalk, Doctor of Credit, etc.

Some banks require that you go into a branch and apply personally. Other banks want you to have another account open for 90 days before you can get this card. Some banks (if you already have a relationship with them) let you apply via mail. Sometimes you have to be a resident of the state they operate in, while some were able to get the card without living in those states. It is very much YMMV. You will need proof of income (W2, check stubs, etc). The only states City National Bank operates in are: NY, DE (only trust office, no go), DC, GA, TN, MN, NV & CA. The bank is looking for high net worth individuals, but that's not exactly consistent either.

The card has no foreign transactions fees and is fee-free the first year, then $400 annually.

Register your card for online access (cno.cnb.com). This changed on Sept 19 2019.
Register separately for the award page (www.cnbrewards.com).
Register for Visa Infinite info and access at https://myvisainfinite.com/cnb/en_us/home.html
Click "my info" to see details on points awarded.
Best* redemption found to date is $1,000 prepaid visa for 105K pts. It's now 125K pts for a $1,000 prepaid visa. Link to catalog
*(other than spending for flights etc. & getting 1.2 cents each in value)

To set-up spending alerts, create an account here : http://citynationalbank.digitalcardservice.com

Point redemptions for flights have been reported as being as high as 1.35cpp (see here) by calling the Concierge service at +1 800 595 8950 and having them book direct from airline website for you

Significant benefits:

$250 per calendar year airline incidental credit - works on AU card as well - STARTING JAN 1ST, 2020 THE CREDIT WILL BE $350 PER ACCOUNT
$100 Global Entry fee credit - works on AU card as well Per DDResq post 842
Priority Pass lounge membership for up to 2 people. No fee for any number of guests, but lounge policy may limit the number of guests admitted.- STARTING JAN 1ST, 2020 EACH ADDITIONAL GUEST BEYOND ACCOUNT HOLDER WILL BE CHARGED $32
12 GoGo inflight passes - create an account at myvisainfinite.com/cnb. Once the account is created, you enter, then search for GoGo passes. You then input your card number again, create a GoGo account if you don't have one, and the 12 passes post to it ready to be used when you fly again on a participating airline. - works on AU card as well
$100 off when you book a qualifying airline itinerary via visa discount air portal (https://www.visadiscountair.com/CNB/default.aspx - STARTING JAN 1ST, 2020 THIS WILL NO LONGER BE OFFERED AS A BENEFIT
$30 off GroundLink car service (works with AU cards as well) plus instant 15% off rides. There are $25 current user referrals to go for first.

Airline fees are reimbursed up to $250 per calendar year. Fees must be from domestic carriers. There is no need to declare a carrier, and fees can be reimbursed from multiple carriers. Partial Ts and Cs:

Qualifying Airline Purchases are defined as incidental airline fee transactions made at eligible US Domestic Airline Carriers and include: ticket change/cancellation fees, checked baggage fees, inflight entertainment, onboard food and beverage charges, airport lounge membership fees and day passes, onboard wireless charges (excluding Gogo Wireless), and TSA Pre✓ membership application fee.


What works
AA: Award Fees/Taxes, Award Redeposit Fees ($150)
AA: e-Gift cards $250 including AUs (1x per card max 4)
AS: Award ticket fees, $16
AS: In flight food, entertainment.
AS: Premium Class Upgrade, $59

HA: Interisland Flight, $48.80
UA: award ticket fees, $51
WN: Award Fees/Taxes, Award Redeposit Fees (limit unknown, but it's between $75 and $80 per transaction), Early Bird boarding fees ($15)
DL: Baggage fees
B6: $53.30 airfare

What doesn't work
AS: Award ticket fees, $130ish
DL: GC; PGGM (reports of not working since April/2016)
DL: Just about anything. Don't use on Delta
UA: MPX, Award Fees (~$170)
UA: Gift card registry (up to $75) (No longer working as of 11/25/17)
UA: Seat Selection Fee
WN: GC
EY: Award Fees
TW: Change fee
UO: Seat fee
AA: Award Fees/Taxes on an itinerary originating outside the US.

To Be Confirmed
UA: Award Redeposit Fees ($200)


Global Entry reimbursements: (works on AU also)

user - mnsweeps ( https://www.flyertalk.com/forum/29336509-post1549.html )

Used mine and a AU card to register for GE for in laws
01/17/201801/18/2018USCUSTOMS TRUSTEDTRAVELER$100.00
01/17/201801/18/2018USCUSTOMS TRUSTEDTRAVELER$100.00

Credit posted today for both cards.
01/20/201801/24/2018GLOBAL ENTRY STMT CREDIT $100.00
01/20/201801/24/2018GLOBAL ENTRY STMT CREDIT $100.00

In 2016, 2017 AND 2018 airline incidental credits for transactions on-or-after January 1st did not start posting until the third week of January. In 2019 they started posting on Jan 11th.

For further information, see this

STARTING JAN 1ST, 2020 there are going to be major changes to this card, these being:[/s]
  • $350 airline incidental credit per account (was $250 per AU)
    • $95 Annual Fee per AU
      • $32 per guest using PriorityPass (used to be free & unlimited)
        • Elimination of $100 Visa Air Discount Benefit
          • Groceries and Gas only earn 1x (used to be 3x)

Sources:

discussion starting here

https://www.cnb.com/content/dam/cnbc...ewards2020.pdf
https://www.cnb.com/content/dam/cnbc...rystal2020.pdf


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City National Bank Crystal Visa Infinite (USA); NY GA TN NV CA MA DC & MN

Old Apr 7, 17, 3:00 pm
  #1291  
 
Join Date: Jan 2015
Posts: 28
Originally Posted by yugi
I added it to mint as cnb.com (credit card online). It a long process though. First you need to add it, wait a few hours, then it will ask for security questions, after that wait a few hours and it will start synchronizing.
I use Personal Capital. It took a few days to add my CNB account. When I first added the account, it kept asking me my security questions even after I answer them correctly multiple times. At some point, it stopped showing questions, but still ask me to verify the account. I tried to remove the account and added it back, but the error message was still there. After waiting for a few days, I sent a message to Personal Capital customer service about it. Then a couple of days later, it finally started to sync.
MingCP3 is offline  
Old Apr 7, 17, 3:23 pm
  #1292  
 
Join Date: Dec 2015
Location: DCA
Posts: 813
Originally Posted by MingCP3
I use Personal Capital. It took a few days to add my CNB account. When I first added the account, it kept asking me my security questions even after I answer them correctly multiple times. At some point, it stopped showing questions, but still ask me to verify the account. I tried to remove the account and added it back, but the error message was still there. After waiting for a few days, I sent a message to Personal Capital customer service about it. Then a couple of days later, it finally started to sync.
What entity did you add it under?
bodiddely is offline  
Old Apr 7, 17, 7:31 pm
  #1293  
 
Join Date: Jan 2015
Posts: 28
Originally Posted by bodiddely
What entity did you add it under?
I chose "City National Bank(CA)", because it shows the same website link as the one I used to log in.
MingCP3 is offline  
Old Apr 7, 17, 9:02 pm
  #1294  
 
Join Date: Jul 2014
Location: LAX
Programs: Hyatt Globalist, AA EXP, Hilton Diamond, Wyndham Diamond, DL PM, Marriott Platinum, IHG Platinum
Posts: 1,303
Any idea how to get GoGo passes for the second year? I got this card more than a year ago and all my GoGo passes were used up last year.
jediwho is offline  
Old Apr 8, 17, 7:39 am
  #1295  
 
Join Date: Mar 2009
Location: NYC
Posts: 404
Originally Posted by jediwho
Any idea how to get GoGo passes for the second year? I got this card more than a year ago and all my GoGo passes were used up last year.
I got an e-mail message with this link the day before mine expired:
https://promotions.gogoair.com/promo...ityNational.do

It says.enrollment is required by September 30.

Seth
sethweinstein is offline  
Old Apr 8, 17, 3:29 pm
  #1296  
 
Join Date: Dec 2015
Location: DCA
Posts: 813
Originally Posted by MingCP3
I chose "City National Bank(CA)", because it shows the same website link as the one I used to log in.
That worked. Thanks!
bodiddely is offline  
Old Apr 8, 17, 10:03 pm
  #1297  
 
Join Date: Apr 2017
Posts: 467
New to CNB crystal visa

Hello all. I am new to the CNB crystal visa card and have few questions:

1) Do you get total 3 priority select cards including yours or total 2 including yours? The description in the website is unclear. I remember when I applied in branch the relationship banker told me I get 2 priority select cards in addition to mine. However, he gave incorrect info to other questions, so I want to clarify on this.

2) Do I need to request a priority card by myself or it arrives by mail without asking for it? For Chase reserve, I had to activate the priority select card to issue it.

3) The creditcare website looks very simple and outdated. Yet, I can't find a tab for points. Where to find points per transactions?

4) Having a total of $1000 ($250 X 4) looks awesome and at least can pay off the annual fee in the second year. However, can you change the authorized users? I know you get total 3 authorized users, but can you change your mind and remove 1-2 AU and get new ones? Or you need to wait time like a year to do this?
good_boy_1234 is offline  
Old Apr 9, 17, 5:51 am
  #1298  
 
Join Date: Mar 2011
Location: NY, NY
Posts: 685
Originally Posted by good_boy_1234
Hello all. I am new to the CNB crystal visa card and have few questions:

1) Do you get total 3 priority select cards including yours or total 2 including yours? The description in the website is unclear. I remember when I applied in branch the relationship banker told me I get 2 priority select cards in addition to mine. However, he gave incorrect info to other questions, so I want to clarify on this.

2) Do I need to request a priority card by myself or it arrives by mail without asking for it? For Chase reserve, I had to activate the priority select card to issue it.

3) The creditcare website looks very simple and outdated. Yet, I can't find a tab for points. Where to find points per transactions?

4) Having a total of $1000 ($250 X 4) looks awesome and at least can pay off the annual fee in the second year. However, can you change the authorized users? I know you get total 3 authorized users, but can you change your mind and remove 1-2 AU and get new ones? Or you need to wait time like a year to do this?
1) A total of two PP cards - yours + 1AU
2) You need to request, at least for the AU
3) You need to log on to cnbrewards.com to see points
4) no idea
ukinny2000 is online now  
Old Apr 9, 17, 11:50 am
  #1299  
 
Join Date: Apr 2017
Posts: 467
Originally Posted by ukinny2000
1) A total of two PP cards - yours + 1AU
2) You need to request, at least for the AU
3) You need to log on to cnbrewards.com to see points
4) no idea
Thank you! Regarding 3, I just created an account there. It shows points but I am unable to see the breakdown. Is there a way to see points per transaction? So at least I can tell which transactions give me X2 and X3 points. It seems that Target is not coded as grocery store....
good_boy_1234 is offline  
Old Apr 9, 17, 7:24 pm
  #1300  
 
Join Date: Jun 2011
Posts: 3,466
Originally Posted by good_boy_1234
Thank you! Regarding 3, I just created an account there. It shows points but I am unable to see the breakdown. Is there a way to see points per transaction? So at least I can tell which transactions give me X2 and X3 points. It seems that Target is not coded as grocery store....
I see a transaction list under "My Info" on cnbrewards. (And I also noticed Target wasn't counting as a grocery store. Oh well.)
nall is offline  
Old Apr 10, 17, 1:33 pm
  #1301  
 
Join Date: Apr 2010
Location: NJ
Programs: UA MM, HH Gold, SPG LT Gold
Posts: 262
Originally Posted by pm6163
Hello, need help to find the Visa Infinity trip interruption claim email, the City National Bank Visa Benefits link is here https://myvisainfinite.com/welcome/c...nite/#/sign-in, I filed a trip interruption claim a few months ago, but misplaced their response email, please help find the claim email, thanks.
Can anyone please help???
pm6163 is offline  
Old Apr 10, 17, 1:55 pm
  #1302  
 
Join Date: Mar 2011
Location: NY, NY
Posts: 685
Originally Posted by pm6163
Can anyone please help???
not sure what you are asking for: you want us to find an email that was sent to you?

from the terms & conditions:

https://www.cnb.com/SiteCollectionDo...l-Benefits.pdf

https://www.eclaimsline.com/ (for trip delays)
ukinny2000 is online now  
Old Apr 10, 17, 2:09 pm
  #1303  
 
Join Date: Feb 2014
Posts: 908
Originally Posted by bodiddely
Has anyone been able to add this card to Mint or Personal Capital? Which bank precisely did you select if so? Was able to add my CNB checking but can't seem to get CC to work. 2nd question - anyone who was forced to signup for a CNB checking account closed the checking but able to keep the card? This is literally the worst checking account I've ever had lol. Funded $3500 to avoid maintenance fee as soon as I got ACH transfer setup and they still charged me a maintenance fee (my Banker says he will check with his boss - currently on vacation - next week to see if it can be reimbursed). I don't wanna tie up $3500 in their crappy checking account just to keep the card. But I will if I have to haha.
The Cnb crystal credit card should be link to your checking accounting login for mint. Mint shows my checking account, and both my cnb credit card (personal and commercial)

Also, you need 3500 in the Green checking account? WTH....i only have like 1500.00 in there
sosamo is offline  
Old Apr 10, 17, 7:47 pm
  #1304  
 
Join Date: Apr 2017
Posts: 467
Given that authorized users receive the same copy of your card (exact number and security code). How can the system distinguish if those AUs actually used their cards, or you, the primary card holder, used those AUs cards? In other words, if the system reimburses $250 airline fees per card, can you use the total $1000 for the primary user?
good_boy_1234 is offline  
Old Apr 10, 17, 8:12 pm
  #1305  
 
Join Date: Mar 2009
Location: NYC
Posts: 404
Originally Posted by good_boy_1234
Given that authorized users receive the same copy of your card (exact number and security code)...
My authorized user's card has a different number from mine, but we joined in '15. Are they now assigning the same number to all cards on an account?

Seth
sethweinstein is offline  

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