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City National Bank Crystal Visa Infinite (USA); NY GA TN NV CA MA DC & MN

Old Nov 6, 15, 11:03 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: mia
Current welcome offer is 50,000 30,000 Crystal points with $5,000 $3,000 spending in the first 90 days. First annual fee not waived. (as of telephone call with bank employee 8/7/2019)

Past bonuses were:

***** #1502 - signup bonus 1/16/18 BUT ANNUAL FEE NOT WAIVED ******

100,000 points after spending $5,000 in first three months. Offer expires 30 December 2015. EXPIRED

A 70,000 points offer was offered back in March 2017 and expired March 31st, 2017. EXPIRED

The requirements for the application process varies from bank to bank based on various online data points collected from FlyerTalk, Doctor of Credit, etc.

Some banks require that you go into a branch and apply personally. Other banks want you to have another account open for 90 days before you can get this card. Some banks (if you already have a relationship with them) let you apply via mail. Sometimes you have to be a resident of the state they operate in, while some were able to get the card without living in those states. It is very much YMMV. You will need proof of income (W2, check stubs, etc). The only states City National Bank operates in are: NY, DE (only trust office, no go), DC, GA, TN, MN, NV & CA. The bank is looking for high net worth individuals, but that's not exactly consistent either.

The card has no foreign transactions fees and is fee-free the first year, then $400 annually.

Register your card for online access (cno.cnb.com). This changed on Sept 19 2019.
Register separately for the award page (www.cnbrewards.com).
Register for Visa Infinite info and access at https://myvisainfinite.com/cnb/en_us/home.html
Click "my info" to see details on points awarded.
Best* redemption found to date is $1,000 prepaid visa for 105K pts. It's now 125K pts for a $1,000 prepaid visa. Link to catalog
*(other than spending for flights etc. & getting 1.2 cents each in value)

To set-up spending alerts, create an account here : http://citynationalbank.digitalcardservice.com

Point redemptions for flights have been reported as being as high as 1.35cpp (see here) by calling the Concierge service at +1 800 595 8950 and having them book direct from airline website for you

Significant benefits:

$250 per calendar year airline incidental credit - works on AU card as well - STARTING JAN 1ST, 2020 THE CREDIT WILL BE $350 PER ACCOUNT
$100 Global Entry fee credit - works on AU card as well Per DDResq post 842
Priority Pass lounge membership for up to 2 people. No fee for any number of guests, but lounge policy may limit the number of guests admitted.- STARTING JAN 1ST, 2020 EACH ADDITIONAL GUEST BEYOND ACCOUNT HOLDER WILL BE CHARGED $32
12 GoGo inflight passes - create an account at myvisainfinite.com/cnb. Once the account is created, you enter, then search for GoGo passes. You then input your card number again, create a GoGo account if you don't have one, and the 12 passes post to it ready to be used when you fly again on a participating airline. - works on AU card as well
$100 off when you book a qualifying airline itinerary via visa discount air portal (https://www.visadiscountair.com/CNB/default.aspx - STARTING JAN 1ST, 2020 THIS WILL NO LONGER BE OFFERED AS A BENEFIT
$30 off GroundLink car service (works with AU cards as well) plus instant 15% off rides. There are $25 current user referrals to go for first.

Airline fees are reimbursed up to $250 per calendar year. Fees must be from domestic carriers. There is no need to declare a carrier, and fees can be reimbursed from multiple carriers. Partial Ts and Cs:

Qualifying Airline Purchases are defined as incidental airline fee transactions made at eligible US Domestic Airline Carriers and include: ticket change/cancellation fees, checked baggage fees, inflight entertainment, onboard food and beverage charges, airport lounge membership fees and day passes, onboard wireless charges (excluding Gogo Wireless), and TSA Pre✓ membership application fee.


What works
AA: Award Fees/Taxes, Award Redeposit Fees ($150)
AA: e-Gift cards $250 including AUs (1x per card max 4)
AS: Award ticket fees, $16
AS: In flight food, entertainment.
AS: Premium Class Upgrade, $59

HA: Interisland Flight, $48.80
UA: award ticket fees, $51
WN: Award Fees/Taxes, Award Redeposit Fees (limit unknown, but it's between $75 and $80 per transaction), Early Bird boarding fees ($15)
DL: Baggage fees
B6: $53.30 airfare

What doesn't work
AS: Award ticket fees, $130ish
DL: GC; PGGM (reports of not working since April/2016)
DL: Just about anything. Don't use on Delta
UA: MPX, Award Fees (~$170)
UA: Gift card registry (up to $75) (No longer working as of 11/25/17)
UA: Seat Selection Fee
WN: GC
EY: Award Fees
TW: Change fee
UO: Seat fee
AA: Award Fees/Taxes on an itinerary originating outside the US.

To Be Confirmed
UA: Award Redeposit Fees ($200)


Global Entry reimbursements: (works on AU also)

user - mnsweeps ( https://www.flyertalk.com/forum/29336509-post1549.html )

Used mine and a AU card to register for GE for in laws
01/17/201801/18/2018USCUSTOMS TRUSTEDTRAVELER$100.00
01/17/201801/18/2018USCUSTOMS TRUSTEDTRAVELER$100.00

Credit posted today for both cards.
01/20/201801/24/2018GLOBAL ENTRY STMT CREDIT $100.00
01/20/201801/24/2018GLOBAL ENTRY STMT CREDIT $100.00

In 2016, 2017 AND 2018 airline incidental credits for transactions on-or-after January 1st did not start posting until the third week of January. In 2019 they started posting on Jan 11th.

For further information, see this

STARTING JAN 1ST, 2020 there are going to be major changes to this card, these being:[/s]
  • $350 airline incidental credit per account (was $250 per AU)
    • $95 Annual Fee per AU
      • $32 per guest using PriorityPass (used to be free & unlimited)
        • Elimination of $100 Visa Air Discount Benefit
          • Groceries and Gas only earn 1x (used to be 3x)

Sources:

discussion starting here

https://www.cnb.com/content/dam/cnbc...ewards2020.pdf
https://www.cnb.com/content/dam/cnbc...rystal2020.pdf


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City National Bank Crystal Visa Infinite (USA); NY GA TN NV CA MA DC & MN

Old Jan 24, 17, 9:09 pm
  #1156  
 
Join Date: Jun 2007
Posts: 131
It doesn't make sense to take that much time to reimburse a legit expense. Hopefully someone with legit expense can call cnb and get a clear answer.
popomama is offline  
Old Jan 25, 17, 12:23 am
  #1157  
 
Join Date: Jan 2013
Posts: 140
Completely speculating, but I wouldn't be shocked if they're deliberately waiting until 30 days have passed from when all of the annual fees posted for everyone who applied during the 100k bonus offer at the end of 2015 before they apply the 2017 credits.
esw30 is offline  
Old Jan 25, 17, 2:53 am
  #1158  
 
Join Date: Sep 2012
Posts: 4,428
Originally Posted by esw30
Completely speculating, but I wouldn't be shocked if they're deliberately waiting until 30 days have passed from when all of the annual fees posted for everyone who applied during the 100k bonus offer at the end of 2015 before they apply the 2017 credits.
You might be right. CNB had a promo for 10K points after spending $5K before 1/15/17 (or similar). I think they said they wouldn't award the points until 2 months after that date. I took this as a way to prevent a large number of people who applied Oct/Nov 2015 from getting those points and then cancelling.
DaveInLA is offline  
Old Jan 25, 17, 5:34 am
  #1159  
Suspended
 
Join Date: Aug 2009
Location: Look up - On a ✈ DELTA ✈ jet NOW!
Programs: Blogger & Delta Diamond Medallion Million Miler
Posts: 4,174
Originally Posted by DaveInLA
This is reassuring. Sounds like CNB is just slow this year, nothing specific about GC purchases. I'll just wait patiently and only worry when "legit" charges start reimbursing.
Don't be too reassured. In 2015 when I got the card I had some Delta fee's ie change that I charged and they flat out refused to pay them. They said Delta coded them wrong and they would not budge. So in 2016 I did the AA gift cards like most others that did work.

I am also working with the PVT banker on the 10k points from spend. This bank sure is a joke and the way they run things sure does not make me want to put my money with them!
Renes Points is offline  
Old Jan 25, 17, 8:24 am
  #1160  
 
Join Date: Aug 2015
Posts: 279
Originally Posted by Renes Points
This is disturbing. Have you reached out to CNB yet about it?
Why would you do that when gift cards are not supposed to be reimbursed?
jwgmaldives is offline  
Old Jan 25, 17, 5:29 pm
  #1161  
 
Join Date: May 2010
Posts: 189
Originally Posted by popomama
It doesn't make sense to take that much time to reimburse a legit expense. Hopefully someone with legit expense can call cnb and get a clear answer.
Still nothing as of now on my 1/17/2017 legit expense. I had one legit jetblue luggage fee charged on 12/16/2016 and credit posted on 12/22/2016. But to inquire on the legit expense not being reimbursed, I also had experience last year and they told me to wait till 2 months after the charge to query because that's what t&c says.
jackiesyu is offline  
Old Jan 25, 17, 7:35 pm
  #1162  
 
Join Date: Jun 2007
Posts: 131
Originally Posted by jackiesyu
Still nothing as of now on my 1/17/2017 legit expense. I had one legit jetblue luggage fee charged on 12/16/2016 and credit posted on 12/22/2016. But to inquire on the legit expense not being reimbursed, I also had experience last year and they told me to wait till 2 months after the charge to query because that's what t&c says.
Thanks for sharing your info. But we never waited for 2 months in the past to see the credit in our account. It doesn't look good this time....
popomama is offline  
Old Jan 26, 17, 12:10 am
  #1163  
 
Join Date: Sep 2012
Posts: 4,428
I paid the $400 AF in November because I expected to get $250 x2 in January. Sigh.
DaveInLA is offline  
Old Jan 26, 17, 11:27 am
  #1164  
 
Join Date: Aug 2015
Posts: 279
Originally Posted by DaveInLA
I paid the $400 AF in November because I expected to get $250 x2 in January. Sigh.
Don't feel bad. Think about it from CNB's perspective. They wouldn't want people to get the credit then not pay the annual fee. I think someone said before that this may be a corporate decision to delay payout until all annual fees from December/January are paid and settled, which actually makes sense.

So, still holding on to hope here.
jwgmaldives is offline  
Old Jan 26, 17, 6:42 pm
  #1165  
 
Join Date: Jun 2007
Posts: 131
Originally Posted by esw30
The statement says the following, so I would absolutely not accept that without pushing back hard:

"ANNUAL FEE: You may have your annual fee credited to your account if you close your account within 30 days from the mailing of the statement containing the fee, even if you use your card during this 30-day period."
Can I know where I can find this ANNUAL FEE REFUND terms?

My Annual Fee was posted on 12/30/2016, and the statement on which the AF was posted is due Feb 6th. Since my statement is e-statement, does that mean I should have the 30 days from the day when the last statement closed to request cancellation of the card in order to get the credit?

Thanks.

Last edited by popomama; Jan 26, 17 at 8:19 pm
popomama is offline  
Old Jan 26, 17, 9:42 pm
  #1166  
 
Join Date: Aug 2010
Location: Bay Area, CA
Programs: AA Plat, UA Gold, AS MVP Gold, HH Diamond, SPG Gold, Club Carlson Gold, US
Posts: 953
Ok another update about the AA eGC rebate.

History:
I bought 4 $250 AA eGC on Jan 3rd.

I got $50 credit on each account on the 6th.. The rest of the story is mentioned in the above posts..

Update:
I got $250 credit on each account on the 24th.. So I got a total of $1200 in travel rebate rather than $1000. No complaints here now...
iqbalt80 is offline  
Old Jan 26, 17, 9:56 pm
  #1167  
 
Join Date: Jun 2013
Posts: 29
Looks like all of my credits just posted. The date is listed as the 24th but they weren't there the morning of the 26th and they showed up before the evening of the 26th. The charges were between January 4th and January 11th.

Don't rush to cancel the card yet!
Quinnjamin is offline  
Old Jan 26, 17, 10:15 pm
  #1168  
 
Join Date: Feb 2015
Posts: 108
Mine posted also.
paladin732 is offline  
Old Jan 26, 17, 10:28 pm
  #1169  
 
Join Date: May 2011
Location: Bay Area, CA
Programs: SPG, Hyatt Diamond Member, Club Calrson Silver, AA, Hilton Gold, BA
Posts: 476
WOOHOO mine posted as well.
WN tax flight from award booking of $5.60 lolllll
livestrongforever is offline  
Old Jan 26, 17, 11:44 pm
  #1170  
 
Join Date: Jan 2014
Location: TYS/BNA/ATL
Programs: UR, TYP, MR, AA, WN, BA, AS, TK, Radisson, Hyatt, IHG, Hilton, Wyndham
Posts: 1,908
Mine posted.
yugi is offline  

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