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City National Bank Crystal Visa Infinite (USA); NY GA TN NV CA MA DC & MN

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Old Nov 6, 2015, 11:03 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: mia
Current welcome offer is 50,000 30,000 Crystal points with $5,000 $3,000 spending in the first 90 days. First annual fee not waived. (as of telephone call with bank employee 8/7/2019)

Past bonuses were:

***** #1502 - signup bonus 1/16/18 BUT ANNUAL FEE NOT WAIVED ******

100,000 points after spending $5,000 in first three months. Offer expires 30 December 2015. EXPIRED

A 70,000 points offer was offered back in March 2017 and expired March 31st, 2017. EXPIRED

The requirements for the application process varies from bank to bank based on various online data points collected from FlyerTalk, Doctor of Credit, etc.

Some banks require that you go into a branch and apply personally. Other banks want you to have another account open for 90 days before you can get this card. Some banks (if you already have a relationship with them) let you apply via mail. Sometimes you have to be a resident of the state they operate in, while some were able to get the card without living in those states. It is very much YMMV. You will need proof of income (W2, check stubs, etc). The only states City National Bank operates in are: NY, DE (only trust office, no go), DC, GA, TN, MN, NV & CA. The bank is looking for high net worth individuals, but that's not exactly consistent either.

The card has no foreign transactions fees and is fee-free the first year, then $400 annually.

Register your card for online access (cno.cnb.com). This changed on Sept 19 2019.
Register separately for the award page (www.cnbrewards.com).
Register for Visa Infinite info and access at https://myvisainfinite.com/cnb/en_us/home.html
Click "my info" to see details on points awarded.
Best* redemption found to date is $1,000 prepaid visa for 105K pts. It's now 125K pts for a $1,000 prepaid visa. Link to catalog
*(other than spending for flights etc. & getting 1.2 cents each in value)

To set-up spending alerts, create an account here : http://citynationalbank.digitalcardservice.com

Point redemptions for flights have been reported as being as high as 1.35cpp (see here) by calling the Concierge service at +1 800 595 8950 and having them book direct from airline website for you

Significant benefits:

$250 per calendar year airline incidental credit - works on AU card as well - STARTING JAN 1ST, 2020 THE CREDIT WILL BE $350 PER ACCOUNT
$100 Global Entry fee credit - works on AU card as well Per DDResq post 842
Priority Pass lounge membership for up to 2 people. No fee for any number of guests, but lounge policy may limit the number of guests admitted.- STARTING JAN 1ST, 2020 EACH ADDITIONAL GUEST BEYOND ACCOUNT HOLDER WILL BE CHARGED $32
12 GoGo inflight passes - create an account at myvisainfinite.com/cnb. Once the account is created, you enter, then search for GoGo passes. You then input your card number again, create a GoGo account if you don't have one, and the 12 passes post to it ready to be used when you fly again on a participating airline. - works on AU card as well
$100 off when you book a qualifying airline itinerary via visa discount air portal (https://www.visadiscountair.com/CNB/default.aspx - STARTING JAN 1ST, 2020 THIS WILL NO LONGER BE OFFERED AS A BENEFIT
$30 off GroundLink car service (works with AU cards as well) plus instant 15% off rides. There are $25 current user referrals to go for first.

Airline fees are reimbursed up to $250 per calendar year. Fees must be from domestic carriers. There is no need to declare a carrier, and fees can be reimbursed from multiple carriers. Partial Ts and Cs:

Qualifying Airline Purchases are defined as incidental airline fee transactions made at eligible US Domestic Airline Carriers and include: ticket change/cancellation fees, checked baggage fees, inflight entertainment, onboard food and beverage charges, airport lounge membership fees and day passes, onboard wireless charges (excluding Gogo Wireless), and TSA Pre✓® membership application fee.


What works
AA: Award Fees/Taxes, Award Redeposit Fees ($150)
AA: e-Gift cards $250 including AUs (1x per card max 4)
AS: Award ticket fees, $16
AS: In flight food, entertainment.
AS: Premium Class Upgrade, $59

HA: Interisland Flight, $48.80
UA: award ticket fees, $51
WN: Award Fees/Taxes, Award Redeposit Fees (limit unknown, but it's between $75 and $80 per transaction), Early Bird boarding fees ($15)
DL: Baggage fees
B6: $53.30 airfare

What doesn't work
AS: Award ticket fees, $130ish
DL: GC; PGGM (reports of not working since April/2016)
DL: Just about anything. Don't use on Delta
UA: MPX, Award Fees (~$170)
UA: Gift card registry (up to $75) (No longer working as of 11/25/17)
UA: Seat Selection Fee
WN: GC
EY: Award Fees
TW: Change fee
UO: Seat fee
AA: Award Fees/Taxes on an itinerary originating outside the US.

To Be Confirmed
UA: Award Redeposit Fees ($200)


Global Entry reimbursements: (works on AU also)

user - mnsweeps ( https://www.flyertalk.com/forum/29336509-post1549.html )

Used mine and a AU card to register for GE for in laws
01/17/201801/18/2018USCUSTOMS TRUSTEDTRAVELER$100.00
01/17/201801/18/2018USCUSTOMS TRUSTEDTRAVELER$100.00

Credit posted today for both cards.
01/20/201801/24/2018GLOBAL ENTRY STMT CREDIT $100.00
01/20/201801/24/2018GLOBAL ENTRY STMT CREDIT $100.00

In 2016, 2017 AND 2018 airline incidental credits for transactions on-or-after January 1st did not start posting until the third week of January. In 2019 they started posting on Jan 11th.

For further information, see this

STARTING JAN 1ST, 2020 there are going to be major changes to this card, these being:[/s]
  • $350 airline incidental credit per account (was $250 per AU)
    • $95 Annual Fee per AU
      • $32 per guest using PriorityPass (used to be free & unlimited)
        • Elimination of $100 Visa Air Discount Benefit
          • Groceries and Gas only earn 1x (used to be 3x)

Sources:

discussion starting here

https://www.cnb.com/content/dam/cnbc...ewards2020.pdf
https://www.cnb.com/content/dam/cnbc...rystal2020.pdf


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City National Bank Crystal Visa Infinite (USA); NY GA TN NV CA MA DC & MN

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Old Nov 4, 2019, 7:30 pm
  #2836  
 
Join Date: Jul 2014
Location: LAX
Programs: Hyatt Globalist, AA EXP, Hilton Diamond, Wyndham Diamond, DL PM, Marriott Platinum, IHG Platinum
Posts: 1,305
Originally Posted by good_boy_1234
Any good alternatives? Almost all agree that bonus categories were not good in the light of poor redeeming process and most of us kept this card because of free annual fee (even you could make revenue by $250 x 4), insurance, $100 airline discount, GE, and unlimited priority passes...now the card is getting nerfed so badly...what are the alternatives?

many suggested CSR which you can get unlimited priority passes, extra 50% revnue for flights but the net price is $150 which you can offset over 3 years with their signup bonus of 50K...but no airline discount

others suggested USB Altitude...seems the net is $75 but redeeming system is limited plus you need a samsung device for the 3 points because Apply pay is limited...you get 4 priority passes which is not ideal but at the same time not bad...I fly 3-4 times at airports that have lounge but would love to have extra as backup...and again no $100 discount

other options are citi prestige and Amex...both actually blow in benefits compared to the ones above...another one is CSP but it doesn’t have the priority passes...etc

all listening for suggestions
I am debating on the UBS card. Rewards category are not great and miles don't transfer to airlines or hotel. But you get all the Visa Infinte benefits that you got with CNB and some. Assuming you don't have a problem getting the $250 airline credit, the net cost of the card is $245. Much higher than CNB but this seems to be the only option if you can't get the Ritz.
jediwho is offline  
Old Nov 4, 2019, 11:03 pm
  #2837  
 
Join Date: Jun 2019
Posts: 20
Originally Posted by jediwho
I am debating on the UBS card. Rewards category are not great and miles don't transfer to airlines or hotel. But you get all the Visa Infinte benefits that you got with CNB and some. Assuming you don't have a problem getting the $250 airline credit, the net cost of the card is $245. Much higher than CNB but this seems to be the only option if you can't get the Ritz.
That card no longer has that visa air benefits.
thegreatdonut is offline  
Old Nov 5, 2019, 1:22 am
  #2838  
 
Join Date: Nov 2019
Posts: 6
Originally Posted by JamesRPeters
Good news. Second $250 AA credit cleared on 1st AU after 3 days.
when did you buy the aa egc? what is the transaction description post to your account. i purchased on oct 28. no credit so far. not AU
lilyeuchee is offline  
Old Nov 5, 2019, 6:25 am
  #2839  
 
Join Date: Mar 2013
Location: EWR
Programs: World of Hyatt, Marriott Bonvoy, Hilton Honors, UA Mileage Plus
Posts: 1,255
Finished $5000 spend on 10/19.
50,000 bonus points posted 11/5.

No immediate need for flights so I cashed out 60,000 points for $500 statement credit. Not a great redemption but looking forward to the $350 in reimbursements come January and then dumping the card.
jags86 is offline  
Old Nov 5, 2019, 9:37 am
  #2840  
 
Join Date: Dec 2007
Posts: 173
Originally Posted by lilyeuchee
when did you buy the aa egc? what is the transaction description post to your account. i purchased on oct 28. no credit so far. not AU
I purchased a $250 AA EGC on Oct 22, got the credit end of last week (I think it showed up either Oct 31 or Nov 1 with an Oct 30 date). If your timeline is similar, you should see a credit in the next few days.
md125 is offline  
Old Nov 5, 2019, 9:45 am
  #2841  
FlyerTalk Evangelist
 
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,716
Originally Posted by jags86
No immediate need for flights so I cashed out 60,000 points for $500 statement credit. Not a great redemption but looking forward to the $350 in reimbursements come January and then dumping the card.
I'm considering that too as the fares quoted by CNB are often higher than what I can book directly myself. I have 100k points so I'd be look at a potential hit of $367 by using cash back instead of points. But I could save $50 on my AF which hits 11/30.

Probably best to cut bait now so that CNB gets immediate consequences and negative feedback.
Boraxo is offline  
Old Nov 5, 2019, 9:54 am
  #2842  
 
Join Date: Aug 2006
Location: ATL, BHM, DUB, County Wexford
Programs: DL DM, AA ExPlt, Diamond HH, HY, BW, & Titanium Elite Marriott
Posts: 4,855
Originally Posted by Boraxo
I'm considering that too as the fares quoted by CNB are often higher than what I can book directly myself. I have 100k points so I'd be look at a potential hit of $367 by using cash back instead of points. But I could save $50 on my AF which hits 11/30.

Probably best to cut bait now so that CNB gets immediate consequences and negative feedback.
Do you think they care? They made a mistake by approving so many churn and abuser cardholders. The ones that always add 3 AU's and then max out the benefit on each of them.
ck8 and akr1970akr like this.
EasternTraveler is offline  
Old Nov 5, 2019, 10:02 am
  #2843  
 
Join Date: Nov 2019
Posts: 6
Originally Posted by md125
I purchased a $250 AA EGC on Oct 22, got the credit end of last week (I think it showed up either Oct 31 or Nov 1 with an Oct 30 date). If your timeline is similar, you should see a credit in the next few days.
Thanks. What does your transaction description look like?

American Air001xxxxxxx?
lilyeuchee is offline  
Old Nov 5, 2019, 10:05 am
  #2844  
 
Join Date: Apr 2002
Posts: 2,936
Originally Posted by EasternTraveler
Do you think they care? They made a mistake by approving so many churn and abuser cardholders. The ones that always add 3 AU's and then max out the benefit on each of them.
That's the problem. People just don't think, as we live in an "it's all about me" society. The other difficulty is that they truly should have scrutinized applicants a bit better than they did, given their already detailed application process.
TTT103 is online now  
Old Nov 5, 2019, 10:34 am
  #2845  
 
Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, DL PM, UA Silver, Hyatt Globalist, Marriott Titanium, probably some others
Posts: 4,077
Originally Posted by TTT103
That's the problem. People just don't think, as we live in an "it's all about me" society. The other difficulty is that they truly should have scrutinized applicants a bit better than they did, given their already detailed application process.
You guys must have really detailed insight into who they approved and the bank's level of scrutiny!
steveholt is offline  
Old Nov 5, 2019, 10:37 am
  #2846  
 
Join Date: Dec 2018
Programs: MR
Posts: 15
Originally Posted by EasternTraveler
LOL
Care to elaborate on your amusement?
big_guy is offline  
Old Nov 5, 2019, 2:44 pm
  #2847  
 
Join Date: Jan 2014
Posts: 286
My AF just posted a couple days ago. Was anyone able to confirm how long you have to cancel to get a full refund?
crapz1 is offline  
Old Nov 5, 2019, 3:25 pm
  #2848  
 
Join Date: Jan 2005
Posts: 492
Originally Posted by crapz1
My AF just posted a couple days ago. Was anyone able to confirm how long you have to cancel to get a full refund?
I read it somewhere says the AF will never refund once posted, so the only way to avoid it is to cancel before the fee hit the account. Hopefully I am wrong though
susieling is offline  
Old Nov 5, 2019, 3:51 pm
  #2849  
 
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 1,251
Originally Posted by Boraxo
I'm considering that too as the fares quoted by CNB are often higher than what I can book directly myself. I have 100k points so I'd be look at a potential hit of $367 by using cash back instead of points. But I could save $50 on my AF which hits 11/30.

Probably best to cut bait now so that CNB gets immediate consequences and negative feedback.
What's weird is that the VADB site often shows better rates than the Connexions loyalty site. Not by a huge amount, but for cheap short haul domestic r/t, you can see the $30 difference....
akr1970akr is offline  
Old Nov 5, 2019, 3:54 pm
  #2850  
 
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 1,251
Originally Posted by Boraxo
I'm considering that too as the fares quoted by CNB are often higher than what I can book directly myself. I have 100k points so I'd be look at a potential hit of $367 by using cash back instead of points. But I could save $50 on my AF which hits 11/30.

Probably best to cut bait now so that CNB gets immediate consequences and negative feedback.
That is what they want. Perhaps in the future they will have their bankers dole out the perks.

Those guys are closest to seeing which customers are profitable across multiple bank product lines.

That's a double edged sword since it doesn't scale well, but there are lots of ways to make money.

Clearly what they have been doing in recent times has not worked.
akr1970akr is offline  


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