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City National Bank Crystal Visa Infinite (USA); NY GA TN NV CA MA DC & MN

City National Bank Crystal Visa Infinite (USA); NY GA TN NV CA MA DC & MN

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Old Nov 1, 19, 4:44 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: ukinny2000
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Current welcome offer is 50,000 30,000 Crystal points with $5,000 $3,000 spending in the first 90 days. First annual fee not waived. (as of telephone call with bank employee 8/7/2019)

Past bonuses were:

***** #1502 - signup bonus 1/16/18 BUT ANNUAL FEE NOT WAIVED ******

100,000 points after spending $5,000 in first three months. Offer expires 30 December 2015. EXPIRED

A 70,000 points offer was offered back in March 2017 and expired March 31st, 2017. EXPIRED

The requirements for the application process varies from bank to bank based on various online data points collected from FlyerTalk, Doctor of Credit, etc.

Some banks require that you go into a branch and apply personally. Other banks want you to have another account open for 90 days before you can get this card. Some banks (if you already have a relationship with them) let you apply via mail. Sometimes you have to be a resident of the state they operate in, while some were able to get the card without living in those states. It is very much YMMV. You will need proof of income (W2, check stubs, etc). The only states City National Bank operates in are: NY, DE (only trust office, no go), DC, GA, TN, MN, NV & CA. The bank is looking for high net worth individuals, but that's not exactly consistent either.

The card has no foreign transactions fees and is fee-free the first year, then $400 annually.

Register your card for online access (cno.cnb.com). This changed on Sept 19 2019.
Register separately for the award page (www.cnbrewards.com).
Register for Visa Infinite info and access at https://myvisainfinite.com/cnb/en_us/home.html
Click "my info" to see details on points awarded.
Best* redemption found to date is $1,000 prepaid visa for 105K pts. It's now 125K pts for a $1,000 prepaid visa. Link to catalog
*(other than spending for flights etc. & getting 1.2 cents each in value)

To set-up spending alerts, create an account here : http://citynationalbank.digitalcardservice.com

Point redemptions for flights have been reported as being as high as 1.35cpp (see here) by calling the Concierge service at +1 800 595 8950 and having them book direct from airline website for you

Significant benefits:

$250 per calendar year airline incidental credit - works on AU card as well - STARTING JAN 1ST, 2020 THE CREDIT WILL BE $350 PER ACCOUNT
$100 Global Entry fee credit - works on AU card as well Per DDResq post 842
Priority Pass lounge membership for up to 2 people. No fee for any number of guests, but lounge policy may limit the number of guests admitted.- STARTING JAN 1ST, 2020 EACH ADDITIONAL GUEST BEYOND ACCOUNT HOLDER WILL BE CHARGED $32
12 GoGo inflight passes - create an account at myvisainfinite.com/cnb. Once the account is created, you enter, then search for GoGo passes. You then input your card number again, create a GoGo account if you don't have one, and the 12 passes post to it ready to be used when you fly again on a participating airline. - works on AU card as well
$100 off when you book a qualifying airline itinerary via visa discount air portal (https://www.visadiscountair.com/CNB/default.aspx - STARTING JAN 1ST, 2020 THIS WILL NO LONGER BE OFFERED AS A BENEFIT
$30 off GroundLink car service (works with AU cards as well) plus instant 15% off rides. There are $25 current user referrals to go for first.

Airline fees are reimbursed up to $250 per calendar year. Fees must be from domestic carriers. There is no need to declare a carrier, and fees can be reimbursed from multiple carriers. Partial Ts and Cs:

Qualifying Airline Purchases are defined as incidental airline fee transactions made at eligible US Domestic Airline Carriers and include: ticket change/cancellation fees, checked baggage fees, inflight entertainment, onboard food and beverage charges, airport lounge membership fees and day passes, onboard wireless charges (excluding Gogo Wireless), and TSA Pre✓ģ membership application fee.


What works
AA: Award Fees/Taxes, Award Redeposit Fees ($150)
AA: e-Gift cards $250 including AUs (1x per card max 4)
AS: Award ticket fees, $16
AS: In flight food, entertainment.
AS: Premium Class Upgrade, $59

HA: Interisland Flight, $48.80
UA: award ticket fees, $51
WN: Award Fees/Taxes, Award Redeposit Fees (limit unknown, but it's between $75 and $80 per transaction), Early Bird boarding fees ($15)
DL: Baggage fees
B6: $53.30 airfare

What doesn't work
AS: Award ticket fees, $130ish
DL: GC; PGGM (reports of not working since April/2016)
DL: Just about anything. Don't use on Delta
UA: MPX, Award Fees (~$170)
UA: Gift card registry (up to $75) (No longer working as of 11/25/17)
UA: Seat Selection Fee
WN: GC
EY: Award Fees
TW: Change fee
UO: Seat fee
AA: Award Fees/Taxes on an itinerary originating outside the US.

To Be Confirmed
UA: Award Redeposit Fees ($200)


Global Entry reimbursements: (works on AU also)

user - mnsweeps ( https://www.flyertalk.com/forum/29336509-post1549.html )

Used mine and a AU card to register for GE for in laws
01/17/201801/18/2018USCUSTOMS TRUSTEDTRAVELER$100.00
01/17/201801/18/2018USCUSTOMS TRUSTEDTRAVELER$100.00

Credit posted today for both cards.
01/20/201801/24/2018GLOBAL ENTRY STMT CREDIT $100.00
01/20/201801/24/2018GLOBAL ENTRY STMT CREDIT $100.00

In 2016, 2017 AND 2018 airline incidental credits for transactions on-or-after January 1st did not start posting until the third week of January. In 2019 they started posting on Jan 11th.

For further information, see this

STARTING JAN 1ST, 2020 there are going to be major changes to this card, these being:

  • $350 airline incidental credit per account (was $250 per AU)
  • $95 Annual Fee per AU
  • $32 per guest using PriorityPass (used to be free & unlimited)
  • Elimination of $100 Visa Air Discount Benefit
  • Groceries and Gas only earn 1x (used to be 3x)
Sources:

discussion starting here

https://www.cnb.com/content/dam/cnbc...ewards2020.pdf
https://www.cnb.com/content/dam/cnbc...rystal2020.pdf
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Old May 4, 19, 8:00 am
  #2371  
 
Join Date: Nov 2013
Programs: AS Gold, Hyatt Diamond, Starriott LTPP
Posts: 288
Originally Posted by dangw20 View Post


would be very interested in this. Though Iím wondering if this is the online application only available to existing clients. From their site:

ĒContact your local City National banker, or call us at (800) 773-7100. Already a City National client? Click here to log in to City National Online and apply.Ē
I confirmed that this means online applications for new customers without existing relationship. The banker still asked to be contacted directly by my friends and family (maybe there's comp involved), it just wouldn't require in-branch visit.

If you would like to be my friend and would actually make use of the card beyond the reimbursements, let me know.
soartoday is offline  
Old May 5, 19, 10:10 am
  #2372  
 
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 1,157
I just got a mailer offering 4x CNB pts for Airline / Hotel / Car Rentals between May 15 - Aug 15.

Not sure if it was targeted or not, but its a very fancy mailer.

Additionally I was sent an email of some kind of event in SF. ($800 for a box or something)

Those might be regionally targeted but my branch is actually somewhere else.
natieya and centrifuge41 like this.
akr1970akr is offline  
Old May 5, 19, 5:31 pm
  #2373  
 
Join Date: Jan 2019
Posts: 22
Originally Posted by soartoday View Post
One credit for each authorized user (per X years).
Today I just called and was told it's per account. And CNB call authorized user as additional card holders.

Another thing, I try to get the priority pass card for my daughter as she will travel alone. The agent told me I can only add a new user at anniversary.
freedom2020 is offline  
Old May 7, 19, 6:04 am
  #2374  
 
Join Date: Apr 2002
Posts: 2,388
Originally Posted by akr1970akr View Post
I just got a mailer offering 4x CNB pts for Airline / Hotel / Car Rentals between May 15 - Aug 15.
.
I received the same mailer yesterday, which was very much welcomed, as I have a number of trips this summer.
TTT103 is offline  
Old May 7, 19, 2:31 pm
  #2375  
 
Join Date: Apr 2015
Posts: 18
Originally Posted by MoonOverMiami View Post
I did -- late last year. The D.C. location opened a regular branch -- well, as regular as CNB can get -- there early last year.
I opened one there too.
terps_fan is offline  
Old May 7, 19, 7:39 pm
  #2376  
 
Join Date: Feb 2001
Location: Ann Arbor, Michigan
Programs: Airline Free Agent, Hilton Diamond, Fairmont Lifetime Platinum
Posts: 2,874
Had my first redemption. I called in and had wonderful rep book me a ticket on Emirates for son. It was a very pleasant experience I must admit.

And...my banker (the lady who opened my account in NYC) just checked out my Linkedin profile. Not sure if this means anything
natieya likes this.
gpapadop is offline  
Old May 7, 19, 10:10 pm
  #2377  
 
Join Date: Nov 2013
Programs: AS Gold, Hyatt Diamond, Starriott LTPP
Posts: 288
Originally Posted by freedom2020 View Post
Today I just called and was told it's per account. And CNB call authorized user as additional card holders.

Another thing, I try to get the priority pass card for my daughter as she will travel alone. The agent told me I can only add a new user at anniversary.
Well, we've used the global entry credit on 3 cards, so maybe your agent had mixed up the terminology?
soartoday is offline  
Old May 8, 19, 10:39 am
  #2378  
 
Join Date: Feb 2018
Posts: 151
Originally Posted by freedom2020 View Post
Today I just called and was told it's per account. And CNB call authorized user as additional card holders.

Another thing, I try to get the priority pass card for my daughter as she will travel alone. The agent told me I can only add a new user at anniversary.
Did you call the 800 number on the card or your personal banker? Both of these questions should have been directed to your banker. Adding a new PP user would be a request handled by the banker not a central phone rep.
WantOnlinePoker is offline  
Old May 8, 19, 1:03 pm
  #2379  
 
Join Date: Jan 2019
Posts: 22
Originally Posted by WantOnlinePoker View Post
Did you call the 800 number on the card or your personal banker? Both of these questions should have been directed to your banker. Adding a new PP user would be a request handled by the banker not a central phone rep.
I always called the 800 number...

Personal banker? I only have the contact person during the application but not sure if he can be called my personal banker. Maybe give him a try.
freedom2020 is offline  
Old May 8, 19, 3:18 pm
  #2380  
 
Join Date: Aug 2006
Location: ATL, BHM, DUB, County Wexford
Programs: DL DM, AA ExPlt, Diamond HH & HY
Posts: 3,315
I always communicate with my personal banker. But then again, I am a true banking customer, not just a credit card milker.
akr1970akr likes this.
EasternTraveler is offline  
Old May 8, 19, 6:22 pm
  #2381  
 
Join Date: Oct 2006
Posts: 175
Ten Group Online Platform

I saw the HSBC Jade online concierge platform provided by Ten Group:
https://www.jade.hsbc.com/us/en-us/p...-jade/homepage

I asked Ten Group and received a reply email that something similar would be offered to Crystal Card members this summer. Anyone else know about this? Or, anyone have experience with the HSBC Jade platform?
natieya likes this.
Enclave is offline  
Old May 9, 19, 5:23 am
  #2382  
 
Join Date: Jan 2002
Location: SoCal, CA
Programs: AA 1MM GO, SW A-List
Posts: 51
Originally Posted by desikid View Post
I plan to add 3 AU to my primary account. I read that for priority pass, they issue 2 accounts. One of them can be AU.
Can this AU, who has priority pass account, bring 2 guests for free Or does that apply only for primary card holder?
For PP we gave it to two AU accounts instead (since we already have it via other cards). They screwed up and originally issued it to the primary accounts even though we designated AU, at first they say canít change but once a year but called again and escalated and they fixed it. Think need to call during normal hours and escalate it up.

You can also apply as co-owner (to better qualify) so both get cards without using an AU spot but itís a hit to your credit for both parties and each person becomes liable for the debt. For some reason the banker wanted us to open it like this maybe so he could run full credit checks against both of us? Scoping us for future business perhaps.

Global Entry is reimbursed for AU too. We just got credited on an AU account.
Mileage Fanatic is offline  
Old May 9, 19, 9:39 am
  #2383  
 
Join Date: Feb 2018
Posts: 151
Originally Posted by freedom2020 View Post
Personal banker? I only have the contact person during the application but not sure if he can be called my personal banker. Maybe give him a try.
Yes, the person in the branch who you applied through is your personal banker. They're basically supposed to be your main contact for benefits on the card, while the concierge number can help you with travel benefits (booking/rewards). I'd mostly just use the 800 number for billing questions that I couldn't get done through the website.
WantOnlinePoker is offline  
Old May 10, 19, 11:25 am
  #2384  
 
Join Date: Apr 2007
Location: DFW
Posts: 42
Originally Posted by akr1970akr View Post
I just got a mailer offering 4x CNB pts for Airline / Hotel / Car Rentals between May 15 - Aug 15.

Not sure if it was targeted or not, but its a very fancy mailer.

Additionally I was sent an email of some kind of event in SF. ($800 for a box or something)

Those might be regionally targeted but my branch is actually somewhere else.

I received this in the mail this week. Pretty nice promo. I'm looking forward to redeeming my points in the next year or so. Any travel redemption DPs for reference?
natieya is offline  
Old May 10, 19, 11:28 am
  #2385  
 
Join Date: Apr 2007
Location: DFW
Posts: 42
Originally Posted by gpapadop View Post
Had my first redemption. I called in and had wonderful rep book me a ticket on Emirates for son. It was a very pleasant experience I must admit.

And...my banker (the lady who opened my account in NYC) just checked out my Linkedin profile. Not sure if this means anything
Can I ask how much the points were worth when you redeemed them? How many cents per point? I'm thinking of redeeming mine within the next 6 months or so. (I just hit the 50,000 bonus points for the SUB, but haven't received them in my account yet.)
natieya is offline  

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