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City National Bank Crystal Visa Infinite (USA); NY GA TN NV CA MA DC & MN

Old Nov 6, 2015, 11:03 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: mia
Current welcome offer is 50,000 30,000 Crystal points with $5,000 $3,000 spending in the first 90 days. First annual fee not waived. (as of telephone call with bank employee 8/7/2019)

Past bonuses were:

***** #1502 - signup bonus 1/16/18 BUT ANNUAL FEE NOT WAIVED ******

100,000 points after spending $5,000 in first three months. Offer expires 30 December 2015. EXPIRED

A 70,000 points offer was offered back in March 2017 and expired March 31st, 2017. EXPIRED

The requirements for the application process varies from bank to bank based on various online data points collected from FlyerTalk, Doctor of Credit, etc.

Some banks require that you go into a branch and apply personally. Other banks want you to have another account open for 90 days before you can get this card. Some banks (if you already have a relationship with them) let you apply via mail. Sometimes you have to be a resident of the state they operate in, while some were able to get the card without living in those states. It is very much YMMV. You will need proof of income (W2, check stubs, etc). The only states City National Bank operates in are: NY, DE (only trust office, no go), DC, GA, TN, MN, NV & CA. The bank is looking for high net worth individuals, but that's not exactly consistent either.

The card has no foreign transactions fees and is fee-free the first year, then $400 annually.

Register your card for online access (cno.cnb.com). This changed on Sept 19 2019.
Register separately for the award page (www.cnbrewards.com).
Register for Visa Infinite info and access at https://myvisainfinite.com/cnb/en_us/home.html
Click "my info" to see details on points awarded.
Best* redemption found to date is $1,000 prepaid visa for 105K pts. It's now 125K pts for a $1,000 prepaid visa. Link to catalog
*(other than spending for flights etc. & getting 1.2 cents each in value)

To set-up spending alerts, create an account here : http://citynationalbank.digitalcardservice.com

Point redemptions for flights have been reported as being as high as 1.35cpp (see here) by calling the Concierge service at +1 800 595 8950 and having them book direct from airline website for you

Significant benefits:

$250 per calendar year airline incidental credit - works on AU card as well - STARTING JAN 1ST, 2020 THE CREDIT WILL BE $350 PER ACCOUNT
$100 Global Entry fee credit - works on AU card as well Per DDResq post 842
Priority Pass lounge membership for up to 2 people. No fee for any number of guests, but lounge policy may limit the number of guests admitted.- STARTING JAN 1ST, 2020 EACH ADDITIONAL GUEST BEYOND ACCOUNT HOLDER WILL BE CHARGED $32
12 GoGo inflight passes - create an account at myvisainfinite.com/cnb. Once the account is created, you enter, then search for GoGo passes. You then input your card number again, create a GoGo account if you don't have one, and the 12 passes post to it ready to be used when you fly again on a participating airline. - works on AU card as well
$100 off when you book a qualifying airline itinerary via visa discount air portal (https://www.visadiscountair.com/CNB/default.aspx - STARTING JAN 1ST, 2020 THIS WILL NO LONGER BE OFFERED AS A BENEFIT
$30 off GroundLink car service (works with AU cards as well) plus instant 15% off rides. There are $25 current user referrals to go for first.

Airline fees are reimbursed up to $250 per calendar year. Fees must be from domestic carriers. There is no need to declare a carrier, and fees can be reimbursed from multiple carriers. Partial Ts and Cs:

Qualifying Airline Purchases are defined as incidental airline fee transactions made at eligible US Domestic Airline Carriers and include: ticket change/cancellation fees, checked baggage fees, inflight entertainment, onboard food and beverage charges, airport lounge membership fees and day passes, onboard wireless charges (excluding Gogo Wireless), and TSA Pre✓® membership application fee.


What works
AA: Award Fees/Taxes, Award Redeposit Fees ($150)
AA: e-Gift cards $250 including AUs (1x per card max 4)
AS: Award ticket fees, $16
AS: In flight food, entertainment.
AS: Premium Class Upgrade, $59

HA: Interisland Flight, $48.80
UA: award ticket fees, $51
WN: Award Fees/Taxes, Award Redeposit Fees (limit unknown, but it's between $75 and $80 per transaction), Early Bird boarding fees ($15)
DL: Baggage fees
B6: $53.30 airfare

What doesn't work
AS: Award ticket fees, $130ish
DL: GC; PGGM (reports of not working since April/2016)
DL: Just about anything. Don't use on Delta
UA: MPX, Award Fees (~$170)
UA: Gift card registry (up to $75) (No longer working as of 11/25/17)
UA: Seat Selection Fee
WN: GC
EY: Award Fees
TW: Change fee
UO: Seat fee
AA: Award Fees/Taxes on an itinerary originating outside the US.

To Be Confirmed
UA: Award Redeposit Fees ($200)


Global Entry reimbursements: (works on AU also)

user - mnsweeps ( https://www.flyertalk.com/forum/29336509-post1549.html )

Used mine and a AU card to register for GE for in laws
01/17/201801/18/2018USCUSTOMS TRUSTEDTRAVELER$100.00
01/17/201801/18/2018USCUSTOMS TRUSTEDTRAVELER$100.00

Credit posted today for both cards.
01/20/201801/24/2018GLOBAL ENTRY STMT CREDIT $100.00
01/20/201801/24/2018GLOBAL ENTRY STMT CREDIT $100.00

In 2016, 2017 AND 2018 airline incidental credits for transactions on-or-after January 1st did not start posting until the third week of January. In 2019 they started posting on Jan 11th.

For further information, see this

STARTING JAN 1ST, 2020 there are going to be major changes to this card, these being:[/s]
  • $350 airline incidental credit per account (was $250 per AU)
    • $95 Annual Fee per AU
      • $32 per guest using PriorityPass (used to be free & unlimited)
        • Elimination of $100 Visa Air Discount Benefit
          • Groceries and Gas only earn 1x (used to be 3x)

Sources:

discussion starting here

https://www.cnb.com/content/dam/cnbc...ewards2020.pdf
https://www.cnb.com/content/dam/cnbc...rystal2020.pdf


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City National Bank Crystal Visa Infinite (USA); NY GA TN NV CA MA DC & MN

Old May 7, 2018, 7:11 am
  #1621  
 
Join Date: Aug 2012
Posts: 778
I bought a $250 AA gift card on 04/17. Charge posted on 04/19. Credit posted on 04/25.
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Old May 8, 2018, 12:02 am
  #1622  
 
Join Date: Sep 2013
Posts: 27
Originally Posted by mackaikai
bought AA 250 dollars e-gift card on 4/25/2018.
Credit has NOT been posted as of 5/4/2018
still no credit as of today (5/7/2018)
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Old May 8, 2018, 4:07 pm
  #1623  
 
Join Date: May 2018
Posts: 10
Originally Posted by mackaikai
still no credit as of today (5/7/2018)
This is concerning as I haven't gotten credited either.
I purchased a $100 e-gift certificate on another card to see what'll happen...
asc8u is offline  
Old May 8, 2018, 10:36 pm
  #1624  
 
Join Date: Feb 2013
Posts: 2
Seat upgrade charged on 04/25 was reimbursed today.
rocrover is offline  
Old May 8, 2018, 10:38 pm
  #1625  
 
Join Date: May 2018
Posts: 10
Originally Posted by rocrover
Seat upgrade charged on 04/25 was reimbursed today.
Mind if i ask the amount and which airline?
Thanks.
asc8u is offline  
Old May 9, 2018, 7:47 am
  #1626  
 
Join Date: May 2014
Posts: 39
So this is interesting. I booked 2 round trip short flights through Visa discount air (ie $100 CNB refund) from JFK to BUF for $150 each. The charges posted as $150 and another transaction for $50. A few days later I was surprised to see a Travel Fee credit for $50!
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Old May 9, 2018, 8:01 am
  #1627  
 
Join Date: Nov 2011
Posts: 5
Originally Posted by asc8u
This is concerning as I haven't gotten credited either.
I purchased a $100 e-gift certificate on another card to see what'll happen...
I purchased a $250 AA e-gift cert on 4/27 and I have NOT received any credit
salexa5054 is offline  
Old May 9, 2018, 9:02 am
  #1628  
 
Join Date: May 2011
Location: Bay Area, CA
Programs: SPG, Hyatt Diamond Member, Club Calrson Silver, AA, Hilton Gold, BA
Posts: 476
nvm cancel

Last edited by livestrongforever; May 10, 2018 at 12:06 am Reason: cancel
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Old May 9, 2018, 1:48 pm
  #1629  
 
Join Date: Feb 2013
Posts: 2
B6 up to $80 ever more space
rocrover is offline  
Old May 9, 2018, 7:42 pm
  #1630  
 
Join Date: May 2018
Posts: 10
Originally Posted by salexa5054
I purchased a $250 AA e-gift cert on 4/27 and I have NOT received any credit
Well this is horrible; I just go the card. I still haven't gotten reimbursed.
Does it sometimes take a lot longer for airline credit reimbursement?
asc8u is offline  
Old May 10, 2018, 7:26 am
  #1631  
 
Join Date: Nov 2011
Posts: 5
Great news! I just got my $250 credit (posted on 5/10 with a 5/5 date)
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Old May 10, 2018, 10:35 am
  #1632  
 
Join Date: May 2018
Posts: 10
Originally Posted by salexa5054
Great news! I just got my $250 credit (posted on 5/10 with a 5/5 date)
Phew, my credit just posted too!
asc8u is offline  
Old May 11, 2018, 3:11 am
  #1633  
 
Join Date: Sep 2013
Posts: 27
Originally Posted by mackaikai
still no credit as of today (5/7/2018)
credit just posted too!
mackaikai is offline  
Old Jun 6, 2018, 8:36 pm
  #1634  
 
Join Date: Jun 2018
Posts: 5
CNB charged my AU 400 annual fee and says that it cannot be waived. I though the AUs are without annual fees? They say that because I applied for priority pass for the AU so I should pay the annual fee. Can I cancel the AU's card? The user agreement doesn't mention that AUs get charged.
hips is offline  
Old Jun 7, 2018, 11:04 am
  #1635  
mia
A FlyerTalk Posting Legend; Moderator: American Express, Capital One, Citi, Chase, Credit Card Programs, Diners Club, Signatures
 
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,884
Welcome to Flyertalk.

I do not recall a card that charged for Authorized Users, but did not disclose the amount of the fee in the statutory Pricing Information (attached). I do recall a card that had a contingent AU fee triggered by requesting a Priority Pass account, but this was disclosed. Not mentioning a fee is not exactly the same as "free", but any ambiguity should be resolved in the customer's favor.

I would ask them to show you where the AU fee schedule is published, but I would not have this discussion with a frontline customer service agent.

If the discussion is not productive I would file a complaint with the CFPB.

https://www.consumerfinance.gov/complaint/
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