Barclays Arrival Plus, now 70K w/$5k spend
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#1322
Join Date: Mar 2008
Location: HNL
Programs: HHonors, Hyatt, Alaska, American, United
Posts: 115
Successful and Not Successful Redemptions
Successful - Quarterly Worldmark timeshare dues ($139)
Unsuccessful - Rover.com booking for my dog while I am on vacation ($255). I had sent them a message and received the following response (in part):
Upon review, we show that the charge that posted on October 23, 2014 for ROVER.COM is categorized as MISCELLANEOUS PERSONAL SERVICES; thus, ineligible for redemption. Merchants choose their merchant category code, Barclays does not control the category that classifies a merchant. We apologize for any inconvenience this may cause.
Would it do me any good to call and talk to a rep? Obviously, this is travel-related, because why else would I be paying all that money to board my dog?
Unsuccessful - Rover.com booking for my dog while I am on vacation ($255). I had sent them a message and received the following response (in part):
Upon review, we show that the charge that posted on October 23, 2014 for ROVER.COM is categorized as MISCELLANEOUS PERSONAL SERVICES; thus, ineligible for redemption. Merchants choose their merchant category code, Barclays does not control the category that classifies a merchant. We apologize for any inconvenience this may cause.
Would it do me any good to call and talk to a rep? Obviously, this is travel-related, because why else would I be paying all that money to board my dog?
#1323
Join Date: Apr 2013
Location: Michigan
Programs: AA, UA, DL, UR, IHG platnium, AirAsia
Posts: 323
Contiki Tours deposit (tour company for 18-35 year olds) shows as a travel purchase on my Plus card, a $200 purchase. Was a bit concerned about that, as even the phone rep didn't know when I asked if this would be coded as a travel purchase. He just said it would post as "Contiki Tours".
#1324
Join Date: Sep 2014
Posts: 84
Successful - Quarterly Worldmark timeshare dues ($139)
Unsuccessful - Rover.com booking for my dog while I am on vacation ($255). I had sent them a message and received the following response (in part):
Upon review, we show that the charge that posted on October 23, 2014 for ROVER.COM is categorized as MISCELLANEOUS PERSONAL SERVICES; thus, ineligible for redemption. Merchants choose their merchant category code, Barclays does not control the category that classifies a merchant. We apologize for any inconvenience this may cause.
Would it do me any good to call and talk to a rep? Obviously, this is travel-related, because why else would I be paying all that money to board my dog?
Unsuccessful - Rover.com booking for my dog while I am on vacation ($255). I had sent them a message and received the following response (in part):
Upon review, we show that the charge that posted on October 23, 2014 for ROVER.COM is categorized as MISCELLANEOUS PERSONAL SERVICES; thus, ineligible for redemption. Merchants choose their merchant category code, Barclays does not control the category that classifies a merchant. We apologize for any inconvenience this may cause.
Would it do me any good to call and talk to a rep? Obviously, this is travel-related, because why else would I be paying all that money to board my dog?
#1325
Join Date: Aug 2012
Location: SEA
Programs: Back to 0
Posts: 1,789
One of the successful entries in the wiki shows as "had to call in to get it processed manually" so anything is possible. I didn't have any luck calling in to get EZPass toll charges processed as a travel purchase though which were coded as "GOVERNMENT SERVICES NOT ELSEWHERE CLASSIFIED".
#1326
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 28,899
Successful - Quarterly Worldmark timeshare dues ($139)
Unsuccessful - Rover.com booking for my dog while I am on vacation ($255). I had sent them a message and received the following response (in part):
Upon review, we show that the charge that posted on October 23, 2014 for ROVER.COM is categorized as MISCELLANEOUS PERSONAL SERVICES; thus, ineligible for redemption. Merchants choose their merchant category code, Barclays does not control the category that classifies a merchant. We apologize for any inconvenience this may cause.
Would it do me any good to call and talk to a rep? Obviously, this is travel-related, because why else would I be paying all that money to board my dog?
Unsuccessful - Rover.com booking for my dog while I am on vacation ($255). I had sent them a message and received the following response (in part):
Upon review, we show that the charge that posted on October 23, 2014 for ROVER.COM is categorized as MISCELLANEOUS PERSONAL SERVICES; thus, ineligible for redemption. Merchants choose their merchant category code, Barclays does not control the category that classifies a merchant. We apologize for any inconvenience this may cause.
Would it do me any good to call and talk to a rep? Obviously, this is travel-related, because why else would I be paying all that money to board my dog?
My $420+ Chinese Tourist Visa fee was shot down by regular rep who claimed it was just like passports, personal service. On 2nd call the regular rep immediately transferred me without me asking. The reward dept rep listened to my plea - if not traveling to China, why would I need to get a Chinese tourist visa? and said he would submit a request for manual review. Credit processed in 2 days without any notification but showed up on account.
Good Luck.
#1328
Join Date: Mar 2008
Location: HNL
Programs: HHonors, Hyatt, Alaska, American, United
Posts: 115
Call and ask to transfer to Reward Dept and then try your luck.
My $420+ Chinese Tourist Visa fee was shot down by regular rep who claimed it was just like passports, personal service. On 2nd call the regular rep immediately transferred me without me asking. The reward dept rep listened to my plea - if not traveling to China, why would I need to get a Chinese tourist visa? and said he would submit a request for manual review. Credit processed in 2 days without any notification but showed up on account.
Good Luck.
My $420+ Chinese Tourist Visa fee was shot down by regular rep who claimed it was just like passports, personal service. On 2nd call the regular rep immediately transferred me without me asking. The reward dept rep listened to my plea - if not traveling to China, why would I need to get a Chinese tourist visa? and said he would submit a request for manual review. Credit processed in 2 days without any notification but showed up on account.
Good Luck.
Incidentally, there doesn't seem to be a separate rewards dept. The first rep said she handled the rewards requests.
#1329
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 28,899
I just called twice. First rep shot it down--she said the service wasn't necessarily for travel; e.g., I could be going to a hospital and would need someone to care for my dog. The second rep was kind of clueless and said reward options don't post for about a week after the charges are incurred.
Incidentally, there doesn't seem to be a separate rewards dept. The first rep said she handled the rewards requests.
Incidentally, there doesn't seem to be a separate rewards dept. The first rep said she handled the rewards requests.
I did not ask but the 2nd rep transferred me immediately when I started asking about the manual redemption before I had a chance to even finish my plea.
#1330
Join Date: Apr 2013
Location: Michigan
Programs: AA, UA, DL, UR, IHG platnium, AirAsia
Posts: 323
Is anyone not receiving their "miles" from the Barclays Travel Community lately? My account has updated once in the past week and I'm still missing tens of thousands of "miles" since around October 21-22nd. That site is so dang full of glitches it's so annoying. This is like the 4th time my miles have been severely delayed since joining about 6 weeks ago. You'd think a Bank would know how to manage a website like this. Not sure I'd ever open an account with them and trust them with actual money.

#1331
Join Date: Oct 2011
Posts: 4,163
Is anyone not receiving their "miles" from the Barclays Travel Community lately? My account has updated once in the past week and I'm still missing tens of thousands of "miles" since around October 21-22nd. That site is so dang full of glitches it's so annoying. This is like the 4th time my miles have been severely delayed since joining about 6 weeks ago. You'd think a Bank would know how to manage a website like this. Not sure I'd ever open an account with them and trust them with actual money. 

#1333
Join Date: Apr 2012
Posts: 426
Yes, someone on FT has gotten three Arrivals and 40,000 miles each time. I forgot who but remember reading. Also one of the bloggers recently posted about getting a second card and 40k.
#1334
FlyerTalk Evangelist

Join Date: Jul 2008
Location: IAH
Programs: DL DM, AC 50K, Hyatt Ist-iest, Starriot Platinum, Hilton Diamond
Posts: 11,367
Is anyone not receiving their "miles" from the Barclays Travel Community lately? My account has updated once in the past week and I'm still missing tens of thousands of "miles" since around October 21-22nd. That site is so dang full of glitches it's so annoying. This is like the 4th time my miles have been severely delayed since joining about 6 weeks ago. You'd think a Bank would know how to manage a website like this. Not sure I'd ever open an account with them and trust them with actual money. 
