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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

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Old Sep 20, 2013, 11:40 am
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Last edit by: philemer
Posts from 1/1/16 onward can be found here: http://www.flyertalk.com/forum/credit-card-programs/1739359-2016-onward-usa-emv-cards-availability-q-chip-pin-signature.html

EMV wikipost volunteers: kebosabi

What is EMV?
EMV is a defacto global standard of technology where there is a visible microchip on the front of the card. It looks like this:

Who issues them?
See Google Docs spreadsheet in Post #1

SFOAMS also has created a list of excellent webpage that shows US EMV cards in a more interactive interface

Another site, which lets you narrow the search for an EMV card by various parameters, is http://www.spotterswiki.com/emv/index.php.

Several credit unions issue some form of Chip-and-PIN credit cards or prepaid cards. Prepaid EMV cards however are not recommended due to junk fees. USAA (currently restricted to members of military) used to offer Chip-and-PIN cards, but as late has backtracked to Chip-and-Signature priority.

Hey that's a cool Google Docs list! I know others that aren't on that list. How can I help by adding them to the list?
My bad for not putting this into the wiki sooner. Right now, the Google Docs is locked out of editing and only in "read-only" view because there were instances in the past where people would just delete the rows not thinking that it affects others viewing the list.

If you promise not to delete any rows and input all the pertinent info (annual fee, rewards, FTF, etc.), I can provide you with edit access. Just shoot me a PM to kebosabi with your gmail address and I'll provide you edit access.

Thanks for helping out!


As of October 2014, no USA-based card issuer offers Chip-and-PIN priority cards except for BMO Harris (Diners Club) and UN Federal Credit Union. Other major USA-based banks such as BofA, Chase, Citi, as well as others issue Chip-and-Signature cards which may work at many automated kiosks. However, bear in mind the word may is used above is a context where there is no absolute certainty of success for certain environments such as automated kiosks due to different natures of offline and online transactions. It is highly recommended to read Post #3 which lists real life FTer examples on how Chip-and-Signature worked and did not work at various transaction environments.

Can I upgrade it right now?
If it's listed on that Google Docs spreadsheet or SFOAMS' Silk page, wouldn't hurt to call/twitter them for a free upgrade. If you get the response you don't like, hang up, try again.

What is the difference between Chip-and-Signature and Chip-and-PIN?
You insert the chipped card into the slot. The physical contact terminal will read the EMV chip and the terminal will automatically read the preferred cardholder verification methods (called CVM) for that card.

Chip-and-Signature means that the terminal will printout a receipt for you to sign. This is the most prevalent authentication for most US issued EMV cards. Chip-and-Signature helps in a way that it will get through to face-to-face merchant transactions where you and the merchant do not speak the same language.

Chip-and-PIN means that the terminal will prompt you to input a PIN for authentication. Some credit union issued credit cards will have this CVM as secondary if Chip-and-Signature cannot be done. Chip-and-PIN is the more prevalent method of authentication used outside the US, especially in transaction environments where no human interaction is needed (i.e. automated gas pumps, toll roads, train kiosks, etc.).

The Google Docs spreadsheet will list which CVM are used in the EMV cards listed. Some cards can only do Chip-and-Signature. Other cards can do both Chip-and-Signature and Chip-and-PIN. And others might have a third option called No CVM (no authentication needed) which is reserved for low value transactions.

One chip can hold a lot more data, therefore it is capable of doing multiple verification methods. That's one of the great things about EMV over the mag-stripe which can hold very little data.

I want to know for sure what my EMV chip does. Is there anyway I can test out my own EMV card to see what the CVM list is?
alexmt has written up a nice step-by-step procedure on Post #3615.

If most of the EMV cards in the US is the Chip-and-Signature type, doesn't that mean it's still useless abroad?
Depends if you see it as glass half empty or glass half full. See Post #3 for further details on how Chip-and-Signature has worked both successfully and unsuccessfully depending on the merchant transaction environment and use your best judgment whether which one is right for you.

Are there any places in the US that are accepting transactions via the EMV chip?
tmiw has created a dedicated Google maps webpage to show where EMV has been proven to work here: http://emvacceptedhere.com/ Per his Post #4240, feel free to add any places with active EMV terminals if you come across one.

As of 2014/05, the EMV terminals in most Walmarts and Sam's Clubs are being turned on. Hence, the best place to try them out would be your local Walmart or Sam's Club. For other merchants, it's slowly being phased in.

I hope people will post them in the Post your receipt of your 1st EMV based transaction in the US thread. cvarming has shown us an EMV transaction receipt from Brooklyn, NY in Post #2380. I myself had my first EMV based (Chip-and-Signature) transaction in two stores in the Los Angeles area, as shown in detail in Post #2705 (courtesy of WhatWhatTech for pointing these two stores out)

I don't want a chip in my card. I heard horror stories all over the media saying hackers can steal my credit card info from a mile away.
There are two types of chips. One is contactless and the other is contact. Cards can be either one or the other, or both.

In the Google Docs spreadsheet, the cards that are capable of contactless payments are listed seperately under the "RFID or NFC contactless chip" column. If it says yes, then that means it has the ability to do contactless payments. If it says no, it doesn't have that feature.

The one that the media has overhyped about hackers "stealing your information wirelessly" was the contactless type like this:

You are worried about this happening, right?

You don't have to worry. EMV is a chip standard that can have both contact and contactless interfaces. With the traditional contact interface, this means you actually have to physically insert the chip into a POS terminal for it to be authorized, like this:

With the contact interface, nothing is wireless. No data is sent out in a stand-alone contact type EMV chip. With the EMV contactless interface, data is sent wirelessly.

Furthermore, contactless chip cards are required to show a symbol (looks like Wi-Fi symbol) somewhere on the card that to denote it's capability as a contactless card. For example, here's an example of a Discover Card with contactless capability (in which Discover calls "Discover ZIP") showing the contactless symbol on the back of the card:

Don't believe everything that the media says. Besides, millions of people all over the world from London to Singapore, uses contactless payments daily in extremely crowded subways and mass transit with nary any problems. There are multiple layers of encrypted securities and keys that are needed to break the code.

Frankly, giving your physical card to a waiter/waitress who takes the card out of your view is much more susceptible to fraud than contactless payments.

Why should I care?
If you are an international traveler, you will want this because majority of the world has or in the process of converting to this payment format.


In fact, in 2012, even North Korea moved to the EMV format, leaving the US as one of the countries in the world that hasn't done so.

In addition, VISA, MC, AMEX, and Discover have all agreed to incentivize the USA shifting to EMV payments by 2015 by shifting liability for fraudulent transactions to merchants if they do not have EMV equipment and the cardholder has an EMV card. So if you travel internationally or would like to get one before the others, you might be interested in getting one.


BS! I had no problems using my card in [insert whereever country], [insert whatever point in time]
If you stick to the tourist path where they have lots of visitors from the US, you should have no problems using your mag-stripe only card in hotels and restaurants, at least for now. But as things can change as things go forward.

However, consider that once you start taking the off-beaten path, go to non-touristy places where they are not familiar with mag-stripes, rent a car and use toll roads, fill up gas, or try to buy train tickets you might end up into a trouble of the machine not recognizing your card because it lacks the chip. Furthermore, a lot of toll roads, gas pumps, and automated ticket machines lack any human assistance to help you when you need it the most.

But [insert credit card company] told me all merchants that display their logo must accept them! All I have to do is report them for violating their agreements, right?
There are several factors against this.

1. You can only speak English. The merchant representative, most likely a part-time clerk earning minimum wage, speaks in a different language, let's say French. If you have no French language skills, how are you going to get your point across? Are you going to whip out your cell phone at exorbitant int'l roaming charges and hope the customer service is going to translate it for you on the spot? Or maybe you might actually know French. But how about Swahili, Farsi, Balinese, or the multiple languages in mainland China?

2. Just like US, the rest of the world's businesses uses part-time minimum wage workers as cashiers to cut down on labor costs. Most of their SOP training manuals are written by MBA types to not to do anything they are not familiar with. Do not expect them to understand the intricate details of credit card mumbo jumbo. You don't expect Taco Bell employees to understand the minute details of Discover-JCB-Union Pay agreements, right? Same thing the other way around: be respectful as a guest in their country, prepare in advance in their ways, avoid being an "ugly American" stereotype.

3. You are a guest in their country. You are a minority. If 99.9% of their country's people and other tourists from around the world uses EMV, do you really think they are going to accomodate the 0.1% of American tourists who only have mag-stripes credit cards?

4. Again, you are a guest in their country. How would you, as an American standing in line, react if a Chinese tourist was clogging up the lines at a local Taco Bell because the clerk doesn't understand the Discover-Union Pay agreement and has trouble communicating between Mandarin spoken by the tourist and English spoken by the Taco Bell clerk? Same way the other way around. You do not want to clog up the lines for everyone. The less hassle, the better.

5. VISA and MC make tons of money from merchants in that country. Say SNCF French Rail. It's a billion dollar company in France. Do you think VISA is going to pull the plug of their relationship with SNCF because SNCF refuses to do mag-stripe processing at their unmanned train station kiosk? Of course not. Be realistic.

6. And lastly, if you're up against an unstaffed toll kiosk, gas pump or train ticket machine, are you going to yell curses at the machine?

But I want my credit card to be able to be used in the US too!
No worries. They have not gotten rid of the mag-stripe on the back of the card for backward compatibility reasons, just like we still have embossed numbers on our cards for backwards compatibility to using those old carbon copy imprinters.

[insert own Hyatt card image front and back together with red arrows pointing to all the backward compatibility features]

You use the chip on the front of the card abroad (for now), and the mag-stripe just like any other card for the US. Basically, you're increasing your credit card's acceptance rate by getting a card that both via the chip and the mag-stripe. You're getting a better deal for free.

And when 2015 comes along and US switches to EMV, you'll be way ahead of everyone else too!


So why did the rest of the world and the US moved/moving toward EMV?
Primarily, due to fraud concerns. You see, the mag-stripe has been with us since the 1950s. It may have been the most high tech thing back in the day, but with the technology that is available today, any shmo can pick up a $100 USB magnetic card skimming device off of eBay and get your credit card info.

And unlike skimming off contactless cards which actually need the person to have l33t programming skills, skimming off a magnetic stripe has become so ubiquitous that nary a day goes about skimming fraud going on somewhere in America, from gas pumps, Michael's stores (2011), Target breaches (2013), restaurant waiters/waitresses, to even McDonald's drive thrus.

https://www.google.com/search?q=skimming+fraud

These type of fraud used to be prevalent in Europe. But once they started switching over to EMV starting over 2 decades ago, this type of fraud went elsewhere. It went over to Asia, Canada and Mexico, Latin America, etc. etc. until they too began implementing EMV to combat skimming fraud. The US is practically the only country left that hasn't done so, therefore all the fraud that used to take place elsewhere is now happening here.


But EMV is old and it's not fool proof. Shouldn't we just skip over it and do something new instead?
Yes, EMV is old. It was developed in the 1990s and its smart card payment predecessor was first introduced in France. But as of today, it has become the defacto global standard of payments.

But then, what else is there? There is no other de facto global standard of payments alternative. For example, if we decide to skip over it and do something new, hypothetically like DNA matching technology, it still means US int'l travelers will continue to have problems abroad with useless plastic acceptance because no other country is using this DNA matching technology except the US.

Besides, nothing is fool proof. You can say that the bank vault isn't fool proof because you can crack it open if enough C4 is used. But your average low-life scumbag isn't likely to get military grade C4 easily either. But the bank vault does make it harder to get the bank's money over say a petty cash box. That's the point here. EMV is akin to a security tight bank vault, the old mag-stripe is akin to a petty cash box lying around inside the drawer.


I'm a business owner and I don't think EMV is going to take off. I'm not going to spend extra hundreds of dollars to upgrade my credit card machine. Convince me other wise why I should.
I can understand the added extra cost to your business once this switchover takes place. But before even saying that, look at your existing POS terminal. Does it have a slot somewhere to insert a card?

Most likely, if you had replaced your POS terminal within the past five years, you already have an EMV capable terminal. EMV is basically just not turned on yet from the processor and acquirer side.

If you have an EMV capable terminal, then a best bet would be to contact your acquirer to have the EMV feature turned on. You did your end of the deal already by having an EMV capable terminal, it is now the acquirers' responsibility to turn it on in accordance to the EMV switchover mandate.

And if you don't, you are going to replace your POS terminal anyway from common wear and tear. It isn't a hard switch-over. You can continue to use your POS terminal until it dies out because EMV cardholders will still have the mag-stripe on the back. And by the time your non-EMV capable POS terminal is up for replacement the market will be full with these newer POS terminals that can accept the mag-stripe, EMV, as well as contactless payments.

In addition, you may also want to check with your acquirer or processor about EMV capable terminals. Some of them are willing to replace your terminal for free in preparation for the US EMV switchover. Call and ask for details.


But what's in it for me? I'm the one that has to pay for the upgrade.
All the major card networks have given incentives for merchants for the upcoming EMV switchover.

If 75% or more of your credit card transactions are done on an EMV contact and contactless terminal, they are going to waive your annual PCI-DSS fees, which usually costs you around $5.00-$19.95/month per terminal. The overall long term cost savings of those compliance fees will be larger than the cost of an one time upgrade for the terminal.

The downside is that once EMV switchover happens and if you do not have a POS terminal that is able to accept EMV, the fraud liability shifts over to the merchant.

I own several fast food franchises. If I upgrade my POS terminals at all of my restaurants, it's going to cost me thousands, if not millions. I don't think anyone is going to use a fake credit card to buy $5 burgers. And if they do, wouldn't it be cheaper for me to eat the fraud cost?
Remember also that fraud isn't just committed by dishonest customers using fraudulent cards. Fraud can also happen with dishonest employees skimming off credit card data from the mag-stripe as in the case of a teenage McDonald's drive thru employee skimming off $13,000 of customers' credit cards in Olympia, WA. Consider the public relations fall out that your business may have if this happens (i.e. the big Target breach of 2013, where someone used a mag stripe card to load malware INTO Target's system). Is it worth risking to take such a huge PR disaster?
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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

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Old Nov 24, 2014, 12:49 pm
  #8236  
 
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Requiring $600 smart phone to buy something

Some folks have suggested that somehow lots of folks will jump at the opportunity to spend $600 on a phone so that they can do NFC transactions.

Since some banks indicate that they don't want to add the "barrier" of remembering a pin and be chosen last and thus lose transaction fees, I find it hard to imagine them concluding that limiting their credit card use to $600 phone owners would be even close to a win.

As for some folks assuming that folks will upgrade ($600 worth) every few years, I'd rather buy a round trip ticket to someplace nice every two years.

Please enlighten me.
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Old Nov 24, 2014, 12:53 pm
  #8237  
 
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Originally Posted by RedLight2015
I don't see why they're making such a big deal when people remember PINs on their smartphones, debit cards, and more with no issue.
I wonder if its a lack of infrastructure at banks to support remote PIN changes? For ATM cards I think I usually set the PIN when I open the checking account at the branch (I don't have a checking account or debit card with an online-only bank). But for credit cards, a lot of people apply online or by mail, and never have direct contact with the bank. And I don't know how many of them support changing the cash advance PIN, since it's something I never did.

I know with my Wells Fargo Visa, when I requested the EMV card they stated that the PIN couldn't be changed. On the other hand, some banks do support PIN changes like Navy Federal and I think Barclaycard, and Barclaycard supports PIN (and is part of a British bank so they have access to more experience), and Navy Federal's marketing implies they're PIN primary.

My point though is with debit cards, smart phones, and such, people can set their own PINs, but for the moment many card issuers are stuck with the model that they assign the PIN and don't have a way to change it. Sure, we've talked about technical solutions (change over the phone and push via issuer script or changing at ATMs), but US banks don't seem to have that ready to go yet.
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Old Nov 24, 2014, 1:13 pm
  #8238  
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FWIW, when I asked B of A to send my MasterCard "cash advance" (online) PIN, I was informed that there would be a form included if I wished to have my PIN changed; indeed there was, with a return envelope.

Wells Fargo seems to be taking the grown-up approach of "You're adults - it's your responsibility to remember the PIN!" I think they specifically don't want folks changing it to something that's easier for a thief to come up with (than a completely random code).
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Old Nov 24, 2014, 1:21 pm
  #8239  
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Originally Posted by uds0
Some folks have suggested that somehow lots of folks will jump at the opportunity to spend $600 on a phone so that they can do NFC transactions.

Since some banks indicate that they don't want to add the "barrier" of remembering a pin and be chosen last and thus lose transaction fees, I find it hard to imagine them concluding that limiting their credit card use to $600 phone owners would be even close to a win.

As for some folks assuming that folks will upgrade ($600 worth) every few years, I'd rather buy a round trip ticket to someplace nice every two years.

Please enlighten me.
Very few people actually pay the $600 right away. Usually people put a fraction down and enter a two-year contract with the carrier, though some are going away from that. Plus iPhone users tend to be more affluent and spend more, which are customers that the credit card companies want. If it gets merchants to install NFC readers I'm all for it.

Originally Posted by blaz
Ah yes, you are right, it did show up immediately. I was just surprised by the speed of the transaction, which made me assume offline. What this shows then is that EMV implemented properly can actually be fast.
Yep. The actual online authorization can be extremely fast (see: Target). EMV does add some unavoidable overhead, but my testing indicates that it's only about a second or so.
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Old Nov 24, 2014, 2:52 pm
  #8240  
 
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Originally Posted by tmiw
Very few people actually pay the $600 right away. Usually people put a fraction down and enter a two-year contract with the carrier, though some are going away from that.
A two year contract is the most expensive route for a phone for sure. But regardless of how one finances their phone, it doesn't make sense to require a phone to pay for anything at a store.

Plus iPhone users tend to be more affluent and spend more, which are customers that the credit card companies want.
Interesting. Is there any data to support that iPhone owners are more affluent? Or spend more? And more than what, Samsung owners? I'd love to see your source.
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Old Nov 24, 2014, 3:23 pm
  #8241  
 
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Originally Posted by emvchip
A two year contract is the most expensive route for a phone for sure. But regardless of how one finances their phone, it doesn't make sense to require a phone to pay for anything at a store.

Interesting. Is there any data to support that iPhone owners are more affluent? Or spend more? And more than what, Samsung owners? I'd love to see your source.
iPhone vs Android demographics:
http://m.marketingprofs.com/charts/2...by-demographic

This is, of course, only one part of a very complex picture. Android users may be more tech conscious, more willing to try things, etc.
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Old Nov 24, 2014, 4:15 pm
  #8242  
 
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Originally Posted by emvchip
A two year contract is the most expensive route for a phone for sure. But regardless of how one finances their phone, it doesn't make sense to require a phone to pay for anything at a store.



Interesting. Is there any data to support that iPhone owners are more affluent? Or spend more? And more than what, Samsung owners? I'd love to see your source.
My informal observation is that expensive phone ownership is much more about successful marketing buz. I even see [fake?] street people with these phones while pan-handling. Like any other easy sell, the carrier financed (at a profit!) puppy dog sale is real popular because their target (impressed by the cute ads and by other folks who have been lured down that path) WANTs the gee-wiz stuff NOW without a passing thought about the true cost of paying after tax dollars for something that is most often far beyond what they actually NEED. Notice WANT vs NEED.

Another OT? aspect worth noting - I don't spend NEARLY as many heartbeats on my Blackberry (with actual keyboard, thank you <g>) than most anyone I see on one of these fancy smartphones, and I can answer it by the 2nd ring because I've actually got it with me and it's on my belt rather than being buried deep in a bag or purse). It cost less than $50 and battery lasts over 3 days!

Last edited by uds0; Nov 24, 2014 at 4:23 pm Reason: Actual phone value vs cost added
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Old Nov 24, 2014, 5:21 pm
  #8243  
 
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Originally Posted by emvchip
A two year contract is the most expensive route for a phone for sure. But regardless of how one finances their phone, it doesn't make sense to require a phone to pay for anything at a store.
I actually did the math, and with my current family plan and company discount, the subsidized price of an iPhone 6 on a two year AT&T contract is cheaper than paying full price and going month to month with Straight Talk, over a two year period, for two lines.

I agree that requiring a phone to pay for anything won't be happening anytime soon. Some people talk about thinking the US should have skipped contact EMV and gone straight to mobile payments, but as you point out, the cost of that means it will never happen; even as features filter down into less expensive phones, there are still going to be people who don't have a phone, or don't have it with them, or the battery is dead. I think it's much more likely that US contactless payments will be dominated by phones, with most physical credit cards staying with contact EMV but not adding contactless.
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Old Nov 24, 2014, 5:45 pm
  #8244  
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Originally Posted by Hawaiian717
I actually did the math, and with my current family plan and company discount, the subsidized price of an iPhone 6 on a two year AT&T contract is cheaper than paying full price and going month to month with Straight Talk, over a two year period, for two lines.

I agree that requiring a phone to pay for anything won't be happening anytime soon. Some people talk about thinking the US should have skipped contact EMV and gone straight to mobile payments, but as you point out, the cost of that means it will never happen; even as features filter down into less expensive phones, there are still going to be people who don't have a phone, or don't have it with them, or the battery is dead. I think it's much more likely that US contactless payments will be dominated by phones, with most physical credit cards staying with contact EMV but not adding contactless.
Yeah, card-based contactless still seems to have an undeserved bad reputation so few issuers will give people one without the cardholder explicitly asking for it first. Or even actively promote it for that matter in the case of AmEx.
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Old Nov 24, 2014, 6:25 pm
  #8245  
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BofA EMV Debit Card Not Working

Has anyone had trouble using their Bank of America EMV debit card at a chip/PIN enabled terminal?

I've tried three different Bank of America EMV debit cards at my local Wal-Mart and Sam's Club and none of them will function as a chip/PIN card, although the cards do work properly when using the magnetic strip. I have a UNFCU chip/PIN card so I was able to test the terminal to ensure that it's chip/PIN enabled.

When I insert the card into the reader the screen flashes for a brief second showing "Debit MasterCard..." along with some other writing that I couldn't read because it disappeared too fast. It looks like the card is trying to communicate with the terminal. Then the screen goes blank for a few seconds before reading "Cancelled. Remove Card." Yes, I did leave the card inserted in the reader the entire time.

The transaction is never recorded as failed, no receipt is printed and Bank of America has no indication that a transaction was ever attempted.

I spoke with Bank of America several times regarding this problem. They've even sent me a replacement card thinking that that would help. It didn't.

Bank of America representative that I spoke with this afternoon was adamant that the new EMV Debit card is chip/Signature when using a chip reader and chip/PIN when using the magnetic strip. Yes, I was told that if you use your Bank of America EMV debit card in a chip enabled terminal you will NOT be required to enter a PIN, only a signature. Well, even so, it wasn't working as chip/signature either.

Anyhow, I'm getting off topic. I didn't start this post to debate their policies, only to learn if anyone else is seeing the same thing with their Bank of America EMV debit cards.

Using cardpeek, is there anything else that I can read from my card to try and troubleshoot the problem?


Here are the CVM lists from the latest Bank of America debit card I received over the weekend. It's the same as the previous card that I received in October:


CVM from Bank of America Debit MasterCard* (Issued Nov. 2014)

CVM1: Enciphered PIN verified online - If purchase with cashback (Fail cardholder verification if this CVM is unsuccessful)

CVM2: Enciphered PIN verified online - If terminal supports the CVM (Apply succeeding CV rule if this rule is unsuccessful)

CVM3: No CVM required - If terminal supports the CVM (Fail cardholder verification if this CVM is unsuccessful)

*This is the CVM list used when processing a debit transaction with this card.



CVM from Bank of America Debit MasterCard** (Issued Nov. 2014)

CVM1: Enciphered PIN verified online - If unattended cash (Apply succeeding CV rule if this rule is unsuccessful)

CVM2: Signature (paper) - If terminal supports the CVM (Fail cardholder verification if this CVM is unsuccessful)

CVM3: Enciphered PIN verified online - If terminal supports the CVM (Apply succeeding CV rule if this rule is unsuccessful)

CVM4: No CVM required - If terminal supports the CVM (Fail cardholder verification if this CVM is unsuccessful)

**This is the CVM list used when processing a credit transaction with this card.
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Old Nov 24, 2014, 6:31 pm
  #8246  
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Originally Posted by kv1
Has anyone had trouble using their Bank of America EMV debit card at a chip/PIN enabled terminal?

I've tried three different Bank of America EMV debit cards at my local Wal-Mart and Sam's Club and none of them will function as a chip/PIN card, although the cards do work properly when using the magnetic strip. I have a UNFCU chip/PIN card so I was able to test the terminal to ensure that it's chip/PIN enabled.

When I insert the card into the reader the screen flashes for a brief second showing "Debit MasterCard..." along with some other writing that I couldn't read because it disappeared too fast. It looks like the card is trying to communicate with the terminal. Then the screen goes blank for a few seconds before reading "Cancelled. Remove Card." Yes, I did leave the card inserted in the reader the entire time.

The transaction is never recorded as failed, no receipt is printed and Bank of America has no indication that a transaction was ever attempted.

I spoke with Bank of America several times regarding this problem. They've even sent me a replacement card thinking that that would help. It didn't.

Bank of America representative that I spoke with this afternoon was adamant that the new EMV Debit card is chip/Signature when using a chip reader and chip/PIN when using the magnetic strip. Yes, I was told that if you use your Bank of America EMV debit card in a chip enabled terminal you will NOT be required to enter a PIN, only a signature. Well, even so, it wasn't working as chip/signature either.

Anyhow, I'm getting off topic. I didn't start this post to debate their policies, only to learn if anyone else is seeing the same thing with their Bank of America EMV debit cards.

Using cardpeek, is there anything else that I can read from my card to try and troubleshoot the problem?
It's a WMT issue since the Schwab card doesn't work there either. IIRC, it worked at another place in chip and signature mode.
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Old Nov 24, 2014, 6:51 pm
  #8247  
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Originally Posted by tmiw
It's a WMT issue since the Schwab card doesn't work there either. IIRC, it worked at another place in chip and signature mode.
I can't understand why the banks would remove the PIN requirement for a debit card when using the chip. It seems like a huge vulnerability by giving instant access to a person's bank account with nothing more than signature as the verification method. Am I missing something or have the banks simply gone mad?!?

Do you know of other chip/PIN enabled nationwide merchants besides WMT and Sam's Club?

Last edited by kv1; Nov 24, 2014 at 7:11 pm
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Old Nov 24, 2014, 7:17 pm
  #8248  
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Originally Posted by kv1
I can't understand why the banks would remove the PIN requirement for a debit card when using the chip. It seems like a huge vulnerability by giving instant access to a person's bank account with nothing more than signature as the verification method. Am I missing something or have the banks simply gone mad?!?

Do you know of other chip/PIN enabled nationwide merchants besides WMT and Sam's Club?
It's a side-effect of our debit cards being able to behave like a credit card as well as a normal debit card. If the merchant wants to run it as a debit card the card will probably ask for a PIN (with the ability to cancel and run it as credit) as usual.

As of now, Walmart and Sam's Club are the only two who've actually turned on their chip slots. Home Depot/Walgreens/Target will supposedly do so by early 2015. There may also be a few mom and pop stores who've turned it on listed at http://emvacceptedhere.com/ as well.
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Old Nov 24, 2014, 8:05 pm
  #8249  
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Originally Posted by uds0
Since Diner's is currently suspending new applications, anyone think that that might be caused by them being overwhelmed because they are one of the few true chip and pin priority card sources. If so, anyone think that any of the other banks are taking notice (and why)?
Who outside of FT rushed to apply for the new Diners Club cards? (And those on FT are a fairly small population, relative to overall credit card holders.)

What banks pay attention to things that only happen on FT? (And you should hope that they don't, because then all sorts of "schemes" that people come up on FT that aren't on the banks' "radars" would suddenly be more visible to those banks.)

They suspended because they were having technical issues with the new accounts, including the non-posting of points, the slow deployment of the Club Rewards linking, etc, etc. If you had had a Diners Club card all along and had followed how slowly and ploddingly BMO Harris got the card moved over from Citi (you can read it all if you care go back a couple years in that forum), you would know that BMO Harris seems to have limited resources to put into the IT necessary for updates to the DC card (including launching new ones).
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Old Nov 24, 2014, 8:09 pm
  #8250  
 
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Originally Posted by kv1
I can't understand why the banks would remove the PIN requirement for a debit card when using the chip. It seems like a huge vulnerability by giving instant access to a person's bank account with nothing more than signature as the verification method. Am I missing something or have the banks simply gone mad?!?

Do you know of other chip/PIN enabled nationwide merchants besides WMT and Sam's Club?
They didn't remove it as it is still there, and signature is only the case when you run your debit card as a credit card, and since most credit cards here are C&S, it falls back to C&S.
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