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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

Old Sep 20, 2013, 11:40 am
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Last edit by: philemer
Posts from 1/1/16 onward can be found here: http://www.flyertalk.com/forum/credit-card-programs/1739359-2016-onward-usa-emv-cards-availability-q-chip-pin-signature.html

EMV wikipost volunteers: kebosabi

What is EMV?
EMV is a defacto global standard of technology where there is a visible microchip on the front of the card. It looks like this:

Who issues them?
See Google Docs spreadsheet in Post #1

SFOAMS also has created a list of excellent webpage that shows US EMV cards in a more interactive interface

Another site, which lets you narrow the search for an EMV card by various parameters, is http://www.spotterswiki.com/emv/index.php.

Several credit unions issue some form of Chip-and-PIN credit cards or prepaid cards. Prepaid EMV cards however are not recommended due to junk fees. USAA (currently restricted to members of military) used to offer Chip-and-PIN cards, but as late has backtracked to Chip-and-Signature priority.

Hey that's a cool Google Docs list! I know others that aren't on that list. How can I help by adding them to the list?
My bad for not putting this into the wiki sooner. Right now, the Google Docs is locked out of editing and only in "read-only" view because there were instances in the past where people would just delete the rows not thinking that it affects others viewing the list.

If you promise not to delete any rows and input all the pertinent info (annual fee, rewards, FTF, etc.), I can provide you with edit access. Just shoot me a PM to kebosabi with your gmail address and I'll provide you edit access.

Thanks for helping out!


As of October 2014, no USA-based card issuer offers Chip-and-PIN priority cards except for BMO Harris (Diners Club) and UN Federal Credit Union. Other major USA-based banks such as BofA, Chase, Citi, as well as others issue Chip-and-Signature cards which may work at many automated kiosks. However, bear in mind the word may is used above is a context where there is no absolute certainty of success for certain environments such as automated kiosks due to different natures of offline and online transactions. It is highly recommended to read Post #3 which lists real life FTer examples on how Chip-and-Signature worked and did not work at various transaction environments.

Can I upgrade it right now?
If it's listed on that Google Docs spreadsheet or SFOAMS' Silk page, wouldn't hurt to call/twitter them for a free upgrade. If you get the response you don't like, hang up, try again.

What is the difference between Chip-and-Signature and Chip-and-PIN?
You insert the chipped card into the slot. The physical contact terminal will read the EMV chip and the terminal will automatically read the preferred cardholder verification methods (called CVM) for that card.

Chip-and-Signature means that the terminal will printout a receipt for you to sign. This is the most prevalent authentication for most US issued EMV cards. Chip-and-Signature helps in a way that it will get through to face-to-face merchant transactions where you and the merchant do not speak the same language.

Chip-and-PIN means that the terminal will prompt you to input a PIN for authentication. Some credit union issued credit cards will have this CVM as secondary if Chip-and-Signature cannot be done. Chip-and-PIN is the more prevalent method of authentication used outside the US, especially in transaction environments where no human interaction is needed (i.e. automated gas pumps, toll roads, train kiosks, etc.).

The Google Docs spreadsheet will list which CVM are used in the EMV cards listed. Some cards can only do Chip-and-Signature. Other cards can do both Chip-and-Signature and Chip-and-PIN. And others might have a third option called No CVM (no authentication needed) which is reserved for low value transactions.

One chip can hold a lot more data, therefore it is capable of doing multiple verification methods. That's one of the great things about EMV over the mag-stripe which can hold very little data.

I want to know for sure what my EMV chip does. Is there anyway I can test out my own EMV card to see what the CVM list is?
alexmt has written up a nice step-by-step procedure on Post #3615.

If most of the EMV cards in the US is the Chip-and-Signature type, doesn't that mean it's still useless abroad?
Depends if you see it as glass half empty or glass half full. See Post #3 for further details on how Chip-and-Signature has worked both successfully and unsuccessfully depending on the merchant transaction environment and use your best judgment whether which one is right for you.

Are there any places in the US that are accepting transactions via the EMV chip?
tmiw has created a dedicated Google maps webpage to show where EMV has been proven to work here: http://emvacceptedhere.com/ Per his Post #4240, feel free to add any places with active EMV terminals if you come across one.

As of 2014/05, the EMV terminals in most Walmarts and Sam's Clubs are being turned on. Hence, the best place to try them out would be your local Walmart or Sam's Club. For other merchants, it's slowly being phased in.

I hope people will post them in the Post your receipt of your 1st EMV based transaction in the US thread. cvarming has shown us an EMV transaction receipt from Brooklyn, NY in Post #2380. I myself had my first EMV based (Chip-and-Signature) transaction in two stores in the Los Angeles area, as shown in detail in Post #2705 (courtesy of WhatWhatTech for pointing these two stores out)

I don't want a chip in my card. I heard horror stories all over the media saying hackers can steal my credit card info from a mile away.
There are two types of chips. One is contactless and the other is contact. Cards can be either one or the other, or both.

In the Google Docs spreadsheet, the cards that are capable of contactless payments are listed seperately under the "RFID or NFC contactless chip" column. If it says yes, then that means it has the ability to do contactless payments. If it says no, it doesn't have that feature.

The one that the media has overhyped about hackers "stealing your information wirelessly" was the contactless type like this:

You are worried about this happening, right?

You don't have to worry. EMV is a chip standard that can have both contact and contactless interfaces. With the traditional contact interface, this means you actually have to physically insert the chip into a POS terminal for it to be authorized, like this:

With the contact interface, nothing is wireless. No data is sent out in a stand-alone contact type EMV chip. With the EMV contactless interface, data is sent wirelessly.

Furthermore, contactless chip cards are required to show a symbol (looks like Wi-Fi symbol) somewhere on the card that to denote it's capability as a contactless card. For example, here's an example of a Discover Card with contactless capability (in which Discover calls "Discover ZIP") showing the contactless symbol on the back of the card:

Don't believe everything that the media says. Besides, millions of people all over the world from London to Singapore, uses contactless payments daily in extremely crowded subways and mass transit with nary any problems. There are multiple layers of encrypted securities and keys that are needed to break the code.

Frankly, giving your physical card to a waiter/waitress who takes the card out of your view is much more susceptible to fraud than contactless payments.

Why should I care?
If you are an international traveler, you will want this because majority of the world has or in the process of converting to this payment format.


In fact, in 2012, even North Korea moved to the EMV format, leaving the US as one of the countries in the world that hasn't done so.

In addition, VISA, MC, AMEX, and Discover have all agreed to incentivize the USA shifting to EMV payments by 2015 by shifting liability for fraudulent transactions to merchants if they do not have EMV equipment and the cardholder has an EMV card. So if you travel internationally or would like to get one before the others, you might be interested in getting one.


BS! I had no problems using my card in [insert whereever country], [insert whatever point in time]
If you stick to the tourist path where they have lots of visitors from the US, you should have no problems using your mag-stripe only card in hotels and restaurants, at least for now. But as things can change as things go forward.

However, consider that once you start taking the off-beaten path, go to non-touristy places where they are not familiar with mag-stripes, rent a car and use toll roads, fill up gas, or try to buy train tickets you might end up into a trouble of the machine not recognizing your card because it lacks the chip. Furthermore, a lot of toll roads, gas pumps, and automated ticket machines lack any human assistance to help you when you need it the most.

But [insert credit card company] told me all merchants that display their logo must accept them! All I have to do is report them for violating their agreements, right?
There are several factors against this.

1. You can only speak English. The merchant representative, most likely a part-time clerk earning minimum wage, speaks in a different language, let's say French. If you have no French language skills, how are you going to get your point across? Are you going to whip out your cell phone at exorbitant int'l roaming charges and hope the customer service is going to translate it for you on the spot? Or maybe you might actually know French. But how about Swahili, Farsi, Balinese, or the multiple languages in mainland China?

2. Just like US, the rest of the world's businesses uses part-time minimum wage workers as cashiers to cut down on labor costs. Most of their SOP training manuals are written by MBA types to not to do anything they are not familiar with. Do not expect them to understand the intricate details of credit card mumbo jumbo. You don't expect Taco Bell employees to understand the minute details of Discover-JCB-Union Pay agreements, right? Same thing the other way around: be respectful as a guest in their country, prepare in advance in their ways, avoid being an "ugly American" stereotype.

3. You are a guest in their country. You are a minority. If 99.9% of their country's people and other tourists from around the world uses EMV, do you really think they are going to accomodate the 0.1% of American tourists who only have mag-stripes credit cards?

4. Again, you are a guest in their country. How would you, as an American standing in line, react if a Chinese tourist was clogging up the lines at a local Taco Bell because the clerk doesn't understand the Discover-Union Pay agreement and has trouble communicating between Mandarin spoken by the tourist and English spoken by the Taco Bell clerk? Same way the other way around. You do not want to clog up the lines for everyone. The less hassle, the better.

5. VISA and MC make tons of money from merchants in that country. Say SNCF French Rail. It's a billion dollar company in France. Do you think VISA is going to pull the plug of their relationship with SNCF because SNCF refuses to do mag-stripe processing at their unmanned train station kiosk? Of course not. Be realistic.

6. And lastly, if you're up against an unstaffed toll kiosk, gas pump or train ticket machine, are you going to yell curses at the machine?

But I want my credit card to be able to be used in the US too!
No worries. They have not gotten rid of the mag-stripe on the back of the card for backward compatibility reasons, just like we still have embossed numbers on our cards for backwards compatibility to using those old carbon copy imprinters.

[insert own Hyatt card image front and back together with red arrows pointing to all the backward compatibility features]

You use the chip on the front of the card abroad (for now), and the mag-stripe just like any other card for the US. Basically, you're increasing your credit card's acceptance rate by getting a card that both via the chip and the mag-stripe. You're getting a better deal for free.

And when 2015 comes along and US switches to EMV, you'll be way ahead of everyone else too!


So why did the rest of the world and the US moved/moving toward EMV?
Primarily, due to fraud concerns. You see, the mag-stripe has been with us since the 1950s. It may have been the most high tech thing back in the day, but with the technology that is available today, any shmo can pick up a $100 USB magnetic card skimming device off of eBay and get your credit card info.

And unlike skimming off contactless cards which actually need the person to have l33t programming skills, skimming off a magnetic stripe has become so ubiquitous that nary a day goes about skimming fraud going on somewhere in America, from gas pumps, Michael's stores (2011), Target breaches (2013), restaurant waiters/waitresses, to even McDonald's drive thrus.

https://www.google.com/search?q=skimming+fraud

These type of fraud used to be prevalent in Europe. But once they started switching over to EMV starting over 2 decades ago, this type of fraud went elsewhere. It went over to Asia, Canada and Mexico, Latin America, etc. etc. until they too began implementing EMV to combat skimming fraud. The US is practically the only country left that hasn't done so, therefore all the fraud that used to take place elsewhere is now happening here.


But EMV is old and it's not fool proof. Shouldn't we just skip over it and do something new instead?
Yes, EMV is old. It was developed in the 1990s and its smart card payment predecessor was first introduced in France. But as of today, it has become the defacto global standard of payments.

But then, what else is there? There is no other de facto global standard of payments alternative. For example, if we decide to skip over it and do something new, hypothetically like DNA matching technology, it still means US int'l travelers will continue to have problems abroad with useless plastic acceptance because no other country is using this DNA matching technology except the US.

Besides, nothing is fool proof. You can say that the bank vault isn't fool proof because you can crack it open if enough C4 is used. But your average low-life scumbag isn't likely to get military grade C4 easily either. But the bank vault does make it harder to get the bank's money over say a petty cash box. That's the point here. EMV is akin to a security tight bank vault, the old mag-stripe is akin to a petty cash box lying around inside the drawer.


I'm a business owner and I don't think EMV is going to take off. I'm not going to spend extra hundreds of dollars to upgrade my credit card machine. Convince me other wise why I should.
I can understand the added extra cost to your business once this switchover takes place. But before even saying that, look at your existing POS terminal. Does it have a slot somewhere to insert a card?

Most likely, if you had replaced your POS terminal within the past five years, you already have an EMV capable terminal. EMV is basically just not turned on yet from the processor and acquirer side.

If you have an EMV capable terminal, then a best bet would be to contact your acquirer to have the EMV feature turned on. You did your end of the deal already by having an EMV capable terminal, it is now the acquirers' responsibility to turn it on in accordance to the EMV switchover mandate.

And if you don't, you are going to replace your POS terminal anyway from common wear and tear. It isn't a hard switch-over. You can continue to use your POS terminal until it dies out because EMV cardholders will still have the mag-stripe on the back. And by the time your non-EMV capable POS terminal is up for replacement the market will be full with these newer POS terminals that can accept the mag-stripe, EMV, as well as contactless payments.

In addition, you may also want to check with your acquirer or processor about EMV capable terminals. Some of them are willing to replace your terminal for free in preparation for the US EMV switchover. Call and ask for details.


But what's in it for me? I'm the one that has to pay for the upgrade.
All the major card networks have given incentives for merchants for the upcoming EMV switchover.

If 75% or more of your credit card transactions are done on an EMV contact and contactless terminal, they are going to waive your annual PCI-DSS fees, which usually costs you around $5.00-$19.95/month per terminal. The overall long term cost savings of those compliance fees will be larger than the cost of an one time upgrade for the terminal.

The downside is that once EMV switchover happens and if you do not have a POS terminal that is able to accept EMV, the fraud liability shifts over to the merchant.

I own several fast food franchises. If I upgrade my POS terminals at all of my restaurants, it's going to cost me thousands, if not millions. I don't think anyone is going to use a fake credit card to buy $5 burgers. And if they do, wouldn't it be cheaper for me to eat the fraud cost?
Remember also that fraud isn't just committed by dishonest customers using fraudulent cards. Fraud can also happen with dishonest employees skimming off credit card data from the mag-stripe as in the case of a teenage McDonald's drive thru employee skimming off $13,000 of customers' credit cards in Olympia, WA. Consider the public relations fall out that your business may have if this happens (i.e. the big Target breach of 2013, where someone used a mag stripe card to load malware INTO Target's system). Is it worth risking to take such a huge PR disaster?
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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

Old Jun 1, 2014, 8:11 am
  #4711  
 
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Originally Posted by JEFFJAGUAR
I am always a fair minded person (perhaps contrary to the opinions of some others). That being said, I got a very polite response from USAA (no sarcasm intended at all). They claim there has been no change to the functionality of the card....The person from USAA apparently knowledgeable then went on to say the only thing they've added is the ability to change the pin on the web site which I did som they're telling the truth there.
JJ
So, here's another response I received from USAA after pursuing the question. I don't know if this adds to the confusion or helps clarify:

Thank your for your reply. I apologize the previous message did not address your questions. The Chip and PIN card is thought to be a more secure way of conducting business as it requires two of three points of authentication for each transaction, PIN, magnetic strip and/or signature. It is up to the merchant to determine if they will accept the PIN and magnetic stripe swipe or the magnetic swipe and a signature. Our records confirm the PIN is an active feature on your card and if the merchant is equipped to process the Chip & PIN cards, your card can be used in that manner. USAA does not have any control over which way the merchant chooses to run the transaction. It is primarily based on the type of terminal the merchant is using.
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Old Jun 1, 2014, 8:51 am
  #4712  
 
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EMV ATM Cards

I was in Sao Paulo in January and my ATM card didn't work in any Brazilian bank ATMs...Itau, Santandar, etc. I had to find a Citibank ATM to get cash. I believe this is because I have a BofA ATM card with no EMV...the ATMs seemed only to work with EMV ATM cards.
In Germany last month my mag strip ATM worked fine at ATMs.
Anyway, this forum seems to focus on EMV Credit Cards. Does anyone know if banks in the US are issuing EMV ATM cards?
Sorry if this topic has been covered previously but there are now hundreds of posts on this forum.
Thanks very much.
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Old Jun 1, 2014, 9:13 am
  #4713  
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Originally Posted by philwupdx
So, here's another response I received from USAA after pursuing the question. I don't know if this adds to the confusion or helps clarify:

Thank your for your reply. I apologize the previous message did not address your questions. The Chip and PIN card is thought to be a more secure way of conducting business as it requires two of three points of authentication for each transaction, PIN, magnetic strip and/or signature. It is up to the merchant to determine if they will accept the PIN and magnetic stripe swipe or the magnetic swipe and a signature. Our records confirm the PIN is an active feature on your card and if the merchant is equipped to process the Chip & PIN cards, your card can be used in that manner. USAA does not have any control over which way the merchant chooses to run the transaction. It is primarily based on the type of terminal the merchant is using.
That's very strange - they claim that the merchant determines whether to process as SWIPE&PIN or SWIPE&Sign? What about the chip?!
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Old Jun 1, 2014, 9:32 am
  #4714  
 
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Originally Posted by joshwex90
That's very strange - they claim that the merchant determines whether to process as SWIPE&PIN or SWIPE&Sign? What about the chip?!
We know that is totally untrue. We have had people here read the chips. The information on the chip determines the order of verification and what is allowed. Once again, I don't think the people responding really know what's going on but then again somebody had to make the decision and while I would like to believe them, from what I think I know, somehow the new cards they are issuing put signature verification as the primary verification method. That's the only logical conclusion one can reach.
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Old Jun 1, 2014, 9:51 am
  #4715  
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Have you checked with a card reader?
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Old Jun 1, 2014, 10:44 am
  #4716  
 
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Originally Posted by JEFFJAGUAR
We know that is totally untrue. We have had people here read the chips. The information on the chip determines the order of verification and what is allowed. Once again, I don't think the people responding really know what's going on but then again somebody had to make the decision and while I would like to believe them, from what I think I know, somehow the new cards they are issuing put signature verification as the primary verification method. That's the only logical conclusion one can reach.
I'd guess you're right with chip-and-signature as the preferred CVM. You'll have to report back after you've tested it.

Let's face it. At this point the reps don't know what they're talking about, and the only way we'll figure out these things is either by reading the cards as we get them and through some experimentation out in the field.
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Old Jun 1, 2014, 12:24 pm
  #4717  
 
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Originally Posted by Sticman
I was in Sao Paulo in January and my ATM card didn't work in any Brazilian bank ATMs...Itau, Santandar, etc. I had to find a Citibank ATM to get cash. I believe this is because I have a BofA ATM card with no EMV...the ATMs seemed only to work with EMV ATM cards.
In Germany last month my mag strip ATM worked fine at ATMs.
Anyway, this forum seems to focus on EMV Credit Cards. Does anyone know if banks in the US are issuing EMV ATM cards?
Sorry if this topic has been covered previously but there are now hundreds of posts on this forum.
Thanks very much.
Santander is based in Spain, with major operations in the United States (santander.us) and Latin America. Even US Santander ATM cards often do not work in Santander Brasil ATMs.

In Brazil, try Bradesco.

To answer your question, no banks in US currently issue EMV debit cards.
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Old Jun 1, 2014, 1:12 pm
  #4718  
 
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Originally Posted by emvchip
Santander is based in Spain, with major operations in the United States (santander.us) and Latin America. Even US Santander ATM cards often do not work in Santander Brasil ATMs.

In Brazil, try Bradesco.

To answer your question, no banks in US currently issue EMV debit cards.
I'm pretty sure there is one credit union, though I can't remember who it is. Schwab Bank has told me "end of July" and "by early Fall" according to two different CSRs so it should be soon!
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Old Jun 1, 2014, 1:49 pm
  #4719  
 
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Originally Posted by kebosabi
If you can read Japanese, Japan was at 50% (in 2010) in their progress of EMV conversion.

https://messe.nikkei.co.jp/nf/column...end/84278.html

The Japanese article (2011-05) states that compared to the EU started its conversion in 2001 and completed EMV conversion by 2010, Japan is still at 50%. Several points in that article mentions that as EMV is a defacto global standard, the Japanese payments industry should do more to speed up EMV conversion to 100% much as the EU has done. However, one of the issues raised is that the Japanese payments industry seems to focus more on NFC payments, which most Japanese tend to have through their phones and proprietary payment cards over credit cards (which is true; credit card utilization in Japan is low).
Someone at JR East took a step backwards on the NFC front; it used to be that I could register any foreign credit card to my Mobile Suica and use it anywhere that was accepted, now they're only allowing foreign AmEx and JCB cards, which means I've got my Bluebird registered to it now.

And it was North Carolina State Employees Credit Union. They're the only one issuing EMV debit cards, so unless you work for the state of North Carolina or head up north to get one from a bank in Canada you're out of luck.

(also, the post about signature slips being voided in the UK worries me, so it looks like I'll have to toss some cash into my Canadian bank account before I go- Maestro is fairly well-accepted in the UK, right?)

Last edited by jamar; Jun 1, 2014 at 1:55 pm
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Old Jun 1, 2014, 2:24 pm
  #4720  
 
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Originally Posted by weave
I'm a tech junkie and couldn't wait to try it. I got it to work at just one place -- one McDonalds. Even at registers with Google Wallet logos on the screen I sit there tapping my phone at the screen looking like an idiot way too often and it just doesn't work. I even have the Wallet app opened, PIN entered, and NFC logo on my task bar. (the former two allegedly you don't need to do)
FWIW, glutton for punishment, I tried my Google Wallet app at Walgreens yesterday and it worked. And the young cashier was like "Oh my god, that it so cool. Did you just pay with your phone? What kind of phone is that?"

The terminal had a Google Wallet logo on the LCD display, and back on topic, an EMV slot -- but the EMV slot has a plastic insert covering it up. I'll also note that the Google Wallet NFC thing didn't work at this Walgreens about a month ago, so they are just turning this on as well. I do believe I'll start using it because for some stupid reason Walgreens asks for billing zip when using Amex cards, even if it's a low dollar amount and you are signing for it.
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Old Jun 1, 2014, 9:40 pm
  #4721  
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Originally Posted by uklevi
Yes, unfortunately. I honestly think some of them don't care. One manager told me it's because their insurance didn't cover signature-based transactions. After he told me that, I gave up and told him he lost a sale. There was nothing more I could do.
I have traveled in London and never experienced this. Some cashiers immediately say "American?" (if they hadn't figured it out already), others just carry on. How often would you say it gets voided? For example, out of every 10 transactions, how many get denied?


Originally Posted by JEFFJAGUAR
We know that is totally untrue. We have had people here read the chips. The information on the chip determines the order of verification and what is allowed. Once again, I don't think the people responding really know what's going on but then again somebody had to make the decision and while I would like to believe them, from what I think I know, somehow the new cards they are issuing put signature verification as the primary verification method. That's the only logical conclusion one can reach.
Is it possible that the merchant terminal can decide which CVM to approve, based on the card inserted? The information on the chip determines the order of verification and what is allowed, but the merchant terminal answers if it's available or not.
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Old Jun 2, 2014, 4:02 am
  #4722  
 
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So you know how we've all been thinking there is no CVM list on US-issued Amex cards? We've been completely wrong. There is definitely a CVM list, I went looking for it after being told by American Express (yes, someone who would know) that there is always a CVM list. Anyway, I found the CVM list but I'm no programmer - I have no idea how to interpret it. Anyone here who can interpret it for me? The CVM list is:

000000000000000042011E031F0200000000000000000000
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Old Jun 2, 2014, 4:12 am
  #4723  
 
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Originally Posted by alexmt
So you know how we've all been thinking there is no CVM list on US-issued Amex cards? We've been completely wrong. There is definitely a CVM list, I went looking for it after being told by American Express (yes, someone who would know) that there is always a CVM list. Anyway, I found the CVM list but I'm no programmer - I have no idea how to interpret it. Anyone here who can interpret it for me? The CVM list is:

000000000000000042011E031F0200000000000000000000
How does this compare to the CVM strings of some other cards where we know the CVM? We could do some pattern matching to try to decode it.
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Old Jun 2, 2014, 4:25 am
  #4724  
 
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Originally Posted by Majuki
How does this compare to the CVM strings of some other cards where we know the CVM? We could do some pattern matching to try to decode it.
No need, I looked up the EMV books Here's how it interprets:

CVM 1 - Enciphered PIN verified online, if unattended cash, apply succeeding if this fails

CVM 2 - Signature, if terminal supports, fail if this fails

CVM 3 - No CVM, if not unattended cash and not manual cash and not purchase with cashback, fail if this fails

It's padded at the end with extra 00 bytes? Dunno why.
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Old Jun 2, 2014, 4:31 am
  #4725  
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Where'd you look that up?
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