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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

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Old Sep 20, 2013, 11:40 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: philemer
Posts from 1/1/16 onward can be found here: http://www.flyertalk.com/forum/credit-card-programs/1739359-2016-onward-usa-emv-cards-availability-q-chip-pin-signature.html

EMV wikipost volunteers: kebosabi

What is EMV?
EMV is a defacto global standard of technology where there is a visible microchip on the front of the card. It looks like this:

Who issues them?
See Google Docs spreadsheet in Post #1

SFOAMS also has created a list of excellent webpage that shows US EMV cards in a more interactive interface

Another site, which lets you narrow the search for an EMV card by various parameters, is http://www.spotterswiki.com/emv/index.php.

Several credit unions issue some form of Chip-and-PIN credit cards or prepaid cards. Prepaid EMV cards however are not recommended due to junk fees. USAA (currently restricted to members of military) used to offer Chip-and-PIN cards, but as late has backtracked to Chip-and-Signature priority.

Hey that's a cool Google Docs list! I know others that aren't on that list. How can I help by adding them to the list?
My bad for not putting this into the wiki sooner. Right now, the Google Docs is locked out of editing and only in "read-only" view because there were instances in the past where people would just delete the rows not thinking that it affects others viewing the list.

If you promise not to delete any rows and input all the pertinent info (annual fee, rewards, FTF, etc.), I can provide you with edit access. Just shoot me a PM to kebosabi with your gmail address and I'll provide you edit access.

Thanks for helping out!


As of October 2014, no USA-based card issuer offers Chip-and-PIN priority cards except for BMO Harris (Diners Club) and UN Federal Credit Union. Other major USA-based banks such as BofA, Chase, Citi, as well as others issue Chip-and-Signature cards which may work at many automated kiosks. However, bear in mind the word may is used above is a context where there is no absolute certainty of success for certain environments such as automated kiosks due to different natures of offline and online transactions. It is highly recommended to read Post #3 which lists real life FTer examples on how Chip-and-Signature worked and did not work at various transaction environments.

Can I upgrade it right now?
If it's listed on that Google Docs spreadsheet or SFOAMS' Silk page, wouldn't hurt to call/twitter them for a free upgrade. If you get the response you don't like, hang up, try again.

What is the difference between Chip-and-Signature and Chip-and-PIN?
You insert the chipped card into the slot. The physical contact terminal will read the EMV chip and the terminal will automatically read the preferred cardholder verification methods (called CVM) for that card.

Chip-and-Signature means that the terminal will printout a receipt for you to sign. This is the most prevalent authentication for most US issued EMV cards. Chip-and-Signature helps in a way that it will get through to face-to-face merchant transactions where you and the merchant do not speak the same language.

Chip-and-PIN means that the terminal will prompt you to input a PIN for authentication. Some credit union issued credit cards will have this CVM as secondary if Chip-and-Signature cannot be done. Chip-and-PIN is the more prevalent method of authentication used outside the US, especially in transaction environments where no human interaction is needed (i.e. automated gas pumps, toll roads, train kiosks, etc.).

The Google Docs spreadsheet will list which CVM are used in the EMV cards listed. Some cards can only do Chip-and-Signature. Other cards can do both Chip-and-Signature and Chip-and-PIN. And others might have a third option called No CVM (no authentication needed) which is reserved for low value transactions.

One chip can hold a lot more data, therefore it is capable of doing multiple verification methods. That's one of the great things about EMV over the mag-stripe which can hold very little data.

I want to know for sure what my EMV chip does. Is there anyway I can test out my own EMV card to see what the CVM list is?
alexmt has written up a nice step-by-step procedure on Post #3615.

If most of the EMV cards in the US is the Chip-and-Signature type, doesn't that mean it's still useless abroad?
Depends if you see it as glass half empty or glass half full. See Post #3 for further details on how Chip-and-Signature has worked both successfully and unsuccessfully depending on the merchant transaction environment and use your best judgment whether which one is right for you.

Are there any places in the US that are accepting transactions via the EMV chip?
tmiw has created a dedicated Google maps webpage to show where EMV has been proven to work here: http://emvacceptedhere.com/ Per his Post #4240, feel free to add any places with active EMV terminals if you come across one.

As of 2014/05, the EMV terminals in most Walmarts and Sam's Clubs are being turned on. Hence, the best place to try them out would be your local Walmart or Sam's Club. For other merchants, it's slowly being phased in.

I hope people will post them in the Post your receipt of your 1st EMV based transaction in the US thread. cvarming has shown us an EMV transaction receipt from Brooklyn, NY in Post #2380. I myself had my first EMV based (Chip-and-Signature) transaction in two stores in the Los Angeles area, as shown in detail in Post #2705 (courtesy of WhatWhatTech for pointing these two stores out)

I don't want a chip in my card. I heard horror stories all over the media saying hackers can steal my credit card info from a mile away.
There are two types of chips. One is contactless and the other is contact. Cards can be either one or the other, or both.

In the Google Docs spreadsheet, the cards that are capable of contactless payments are listed seperately under the "RFID or NFC contactless chip" column. If it says yes, then that means it has the ability to do contactless payments. If it says no, it doesn't have that feature.

The one that the media has overhyped about hackers "stealing your information wirelessly" was the contactless type like this:

You are worried about this happening, right?

You don't have to worry. EMV is a chip standard that can have both contact and contactless interfaces. With the traditional contact interface, this means you actually have to physically insert the chip into a POS terminal for it to be authorized, like this:

With the contact interface, nothing is wireless. No data is sent out in a stand-alone contact type EMV chip. With the EMV contactless interface, data is sent wirelessly.

Furthermore, contactless chip cards are required to show a symbol (looks like Wi-Fi symbol) somewhere on the card that to denote it's capability as a contactless card. For example, here's an example of a Discover Card with contactless capability (in which Discover calls "Discover ZIP") showing the contactless symbol on the back of the card:

Don't believe everything that the media says. Besides, millions of people all over the world from London to Singapore, uses contactless payments daily in extremely crowded subways and mass transit with nary any problems. There are multiple layers of encrypted securities and keys that are needed to break the code.

Frankly, giving your physical card to a waiter/waitress who takes the card out of your view is much more susceptible to fraud than contactless payments.

Why should I care?
If you are an international traveler, you will want this because majority of the world has or in the process of converting to this payment format.


In fact, in 2012, even North Korea moved to the EMV format, leaving the US as one of the countries in the world that hasn't done so.

In addition, VISA, MC, AMEX, and Discover have all agreed to incentivize the USA shifting to EMV payments by 2015 by shifting liability for fraudulent transactions to merchants if they do not have EMV equipment and the cardholder has an EMV card. So if you travel internationally or would like to get one before the others, you might be interested in getting one.


BS! I had no problems using my card in [insert whereever country], [insert whatever point in time]
If you stick to the tourist path where they have lots of visitors from the US, you should have no problems using your mag-stripe only card in hotels and restaurants, at least for now. But as things can change as things go forward.

However, consider that once you start taking the off-beaten path, go to non-touristy places where they are not familiar with mag-stripes, rent a car and use toll roads, fill up gas, or try to buy train tickets you might end up into a trouble of the machine not recognizing your card because it lacks the chip. Furthermore, a lot of toll roads, gas pumps, and automated ticket machines lack any human assistance to help you when you need it the most.

But [insert credit card company] told me all merchants that display their logo must accept them! All I have to do is report them for violating their agreements, right?
There are several factors against this.

1. You can only speak English. The merchant representative, most likely a part-time clerk earning minimum wage, speaks in a different language, let's say French. If you have no French language skills, how are you going to get your point across? Are you going to whip out your cell phone at exorbitant int'l roaming charges and hope the customer service is going to translate it for you on the spot? Or maybe you might actually know French. But how about Swahili, Farsi, Balinese, or the multiple languages in mainland China?

2. Just like US, the rest of the world's businesses uses part-time minimum wage workers as cashiers to cut down on labor costs. Most of their SOP training manuals are written by MBA types to not to do anything they are not familiar with. Do not expect them to understand the intricate details of credit card mumbo jumbo. You don't expect Taco Bell employees to understand the minute details of Discover-JCB-Union Pay agreements, right? Same thing the other way around: be respectful as a guest in their country, prepare in advance in their ways, avoid being an "ugly American" stereotype.

3. You are a guest in their country. You are a minority. If 99.9% of their country's people and other tourists from around the world uses EMV, do you really think they are going to accomodate the 0.1% of American tourists who only have mag-stripes credit cards?

4. Again, you are a guest in their country. How would you, as an American standing in line, react if a Chinese tourist was clogging up the lines at a local Taco Bell because the clerk doesn't understand the Discover-Union Pay agreement and has trouble communicating between Mandarin spoken by the tourist and English spoken by the Taco Bell clerk? Same way the other way around. You do not want to clog up the lines for everyone. The less hassle, the better.

5. VISA and MC make tons of money from merchants in that country. Say SNCF French Rail. It's a billion dollar company in France. Do you think VISA is going to pull the plug of their relationship with SNCF because SNCF refuses to do mag-stripe processing at their unmanned train station kiosk? Of course not. Be realistic.

6. And lastly, if you're up against an unstaffed toll kiosk, gas pump or train ticket machine, are you going to yell curses at the machine?

But I want my credit card to be able to be used in the US too!
No worries. They have not gotten rid of the mag-stripe on the back of the card for backward compatibility reasons, just like we still have embossed numbers on our cards for backwards compatibility to using those old carbon copy imprinters.

[insert own Hyatt card image front and back together with red arrows pointing to all the backward compatibility features]

You use the chip on the front of the card abroad (for now), and the mag-stripe just like any other card for the US. Basically, you're increasing your credit card's acceptance rate by getting a card that both via the chip and the mag-stripe. You're getting a better deal for free.

And when 2015 comes along and US switches to EMV, you'll be way ahead of everyone else too!


So why did the rest of the world and the US moved/moving toward EMV?
Primarily, due to fraud concerns. You see, the mag-stripe has been with us since the 1950s. It may have been the most high tech thing back in the day, but with the technology that is available today, any shmo can pick up a $100 USB magnetic card skimming device off of eBay and get your credit card info.

And unlike skimming off contactless cards which actually need the person to have l33t programming skills, skimming off a magnetic stripe has become so ubiquitous that nary a day goes about skimming fraud going on somewhere in America, from gas pumps, Michael's stores (2011), Target breaches (2013), restaurant waiters/waitresses, to even McDonald's drive thrus.

https://www.google.com/search?q=skimming+fraud

These type of fraud used to be prevalent in Europe. But once they started switching over to EMV starting over 2 decades ago, this type of fraud went elsewhere. It went over to Asia, Canada and Mexico, Latin America, etc. etc. until they too began implementing EMV to combat skimming fraud. The US is practically the only country left that hasn't done so, therefore all the fraud that used to take place elsewhere is now happening here.


But EMV is old and it's not fool proof. Shouldn't we just skip over it and do something new instead?
Yes, EMV is old. It was developed in the 1990s and its smart card payment predecessor was first introduced in France. But as of today, it has become the defacto global standard of payments.

But then, what else is there? There is no other de facto global standard of payments alternative. For example, if we decide to skip over it and do something new, hypothetically like DNA matching technology, it still means US int'l travelers will continue to have problems abroad with useless plastic acceptance because no other country is using this DNA matching technology except the US.

Besides, nothing is fool proof. You can say that the bank vault isn't fool proof because you can crack it open if enough C4 is used. But your average low-life scumbag isn't likely to get military grade C4 easily either. But the bank vault does make it harder to get the bank's money over say a petty cash box. That's the point here. EMV is akin to a security tight bank vault, the old mag-stripe is akin to a petty cash box lying around inside the drawer.


I'm a business owner and I don't think EMV is going to take off. I'm not going to spend extra hundreds of dollars to upgrade my credit card machine. Convince me other wise why I should.
I can understand the added extra cost to your business once this switchover takes place. But before even saying that, look at your existing POS terminal. Does it have a slot somewhere to insert a card?

Most likely, if you had replaced your POS terminal within the past five years, you already have an EMV capable terminal. EMV is basically just not turned on yet from the processor and acquirer side.

If you have an EMV capable terminal, then a best bet would be to contact your acquirer to have the EMV feature turned on. You did your end of the deal already by having an EMV capable terminal, it is now the acquirers' responsibility to turn it on in accordance to the EMV switchover mandate.

And if you don't, you are going to replace your POS terminal anyway from common wear and tear. It isn't a hard switch-over. You can continue to use your POS terminal until it dies out because EMV cardholders will still have the mag-stripe on the back. And by the time your non-EMV capable POS terminal is up for replacement the market will be full with these newer POS terminals that can accept the mag-stripe, EMV, as well as contactless payments.

In addition, you may also want to check with your acquirer or processor about EMV capable terminals. Some of them are willing to replace your terminal for free in preparation for the US EMV switchover. Call and ask for details.


But what's in it for me? I'm the one that has to pay for the upgrade.
All the major card networks have given incentives for merchants for the upcoming EMV switchover.

If 75% or more of your credit card transactions are done on an EMV contact and contactless terminal, they are going to waive your annual PCI-DSS fees, which usually costs you around $5.00-$19.95/month per terminal. The overall long term cost savings of those compliance fees will be larger than the cost of an one time upgrade for the terminal.

The downside is that once EMV switchover happens and if you do not have a POS terminal that is able to accept EMV, the fraud liability shifts over to the merchant.

I own several fast food franchises. If I upgrade my POS terminals at all of my restaurants, it's going to cost me thousands, if not millions. I don't think anyone is going to use a fake credit card to buy $5 burgers. And if they do, wouldn't it be cheaper for me to eat the fraud cost?
Remember also that fraud isn't just committed by dishonest customers using fraudulent cards. Fraud can also happen with dishonest employees skimming off credit card data from the mag-stripe as in the case of a teenage McDonald's drive thru employee skimming off $13,000 of customers' credit cards in Olympia, WA. Consider the public relations fall out that your business may have if this happens (i.e. the big Target breach of 2013, where someone used a mag stripe card to load malware INTO Target's system). Is it worth risking to take such a huge PR disaster?
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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

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Old May 23, 2014, 9:16 pm
  #4516  
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Wait, written notification? I've never had to do that ever; a phone call has always been enough notification for the banks I do business with.
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Old May 23, 2014, 9:37 pm
  #4517  
 
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Question

Originally Posted by sdsearch
Well, I disagree with that already! For those who have no interest in visiting France far beyond Paris, perhaps it doesn't really matter. But since there is at least one country where you can run out of gas without an offline PIN card, I'd say it certainly does matter if you do driving vacations overseas and they could include France.
I've driven across France without using ANY credit/debit card. And I didn't even run out of gas once! How did I do that?
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Old May 23, 2014, 9:43 pm
  #4518  
 
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Originally Posted by tmiw
Wait, written notification? I've never had to do that ever; a phone call has always been enough notification for the banks I do business with.
About 5 years ago I had a credit card issued by a small credit union. After looking at my bill I found some one had made $999.00 World of Warcraft charges on my card. I called to report the charges and to cancel the card. The phone rep told me I had to file a police report then bring in a copy of the police report and an itemized list of all my charges that month. First and only time I've ever had to do anything buy call to take care of charges on an account.

FYI credit card fraud isn't high on the list of things the LAPD want to deal with. So I had to sit in the lobby of the police station for almost two hrs before I could file the report.
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Old May 23, 2014, 9:45 pm
  #4519  
 
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Originally Posted by emvchip
I've driven across France without using ANY credit/debit card. And I didn't even run out of gas once! How did I do that?
I've done the same thing. I did almost run out of cash paying for all the tolls and driving 5 hrs in the wrong direction. Pumping first then paying for gas totally freaked me out. It was the first time Id ever had to do that before.
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Old May 24, 2014, 1:33 am
  #4520  
 
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Originally Posted by tmiw
Wait, written notification? I've never had to do that ever; a phone call has always been enough notification for the banks I do business with.
It depends on the amount of the fraudulent transaction(s). Financial institutions have their own risk analysis and cost/benefit departments. If the fraud amount is small like less than $20 (which usually denotes fraudsters are "testing" the fake credit card goes through), it's cheaper for them to take your word and eat the cost than to go after the criminals.

If it's a high amount, the more serious the matter is for the credit card company to press charges and file a criminal investigation, so they require more written documentation.

One time three years ago, my mother (who never left CA that month) had her credit card compromised with three fraudulent charges of $100+ being used at gas stations in OH and PA. There were no fraud notices sent. The only way she realized this was checking her credit card account online.

When she called the BofA, an immediate credit back was issued and a replacement card was sent immediately. However, due to the amount involved, she was asked by BofA to get a police report filed and send that out to BofA along with an official fraud questionnaire that came in the mail several days later.
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Old May 24, 2014, 5:46 am
  #4521  
 
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Originally Posted by kebosabi
It depends on the amount of the fraudulent transaction(s). Financial institutions have their own risk analysis and cost/benefit departments. If the fraud amount is small like less than $20 (which usually denotes fraudsters are "testing" the fake credit card goes through), it's cheaper for them to take your word and eat the cost than to go after the criminals.

If it's a high amount, the more serious the matter is for the credit card company to press charges and file a criminal investigation, so they require more written documentation.

One time three years ago, my mother (who never left CA that month) had her credit card compromised with three fraudulent charges of $100+ being used at gas stations in OH and PA. There were no fraud notices sent. The only way she realized this was checking her credit card account online.

When she called the BofA, an immediate credit back was issued and a replacement card was sent immediately. However, due to the amount involved, she was asked by BofA to get a police report filed and send that out to BofA along with an official fraud questionnaire that came in the mail several days later.
Your mom lives in Calif. and the fraud took place in Ohio and Pennsylvania. So the question is, does she file a police report in California? Or Ohio? Or Pennsylvania? Did she still hafve the card? I can't imagine the procedures for filing a police report. What if the fraud had taken place in Timbuctoo? Or in Russia? Do you call V. Putin?

About 18 years ago, my visa card was attacked for four charges of $2,000 each at an internet site in France. No police report was required. Just the usual statement of which charges aren't yours.
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Old May 24, 2014, 6:14 am
  #4522  
 
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Originally Posted by othermike27
However, given modern communication media, well-designed card support capability and a cardholder actively sharing the responsibility to watch for fraud, this requirement for written notification is just silly and out of date.
No argument it's dated. The law was first written in 1968. Email and Chat weren't wide spread back then, it was phones and mail (6 cents for 1st class). But it's still the law.

So, unless you want to count the form they sent me to sign and return, no traditional written communication was required to ensure my rights were protected; the situation really didn't call for it, and Chase did not question my assertion of fraudulent use (not to me, anyway).
It probably counts. Chase agreed with you, so it was quick and easy. Had they disagreed and you had not sent the letter, you'd be SOL if you needed your rights later.

The law, dated as it is, requires written notification. If it was $15, there may be less pressure to write a letter than if it was a $1500.

My USAA card only sends an alert when a transaction posts, which could be 2-3 days after the charge was made at the merchant. By that time, the fraudster could have furnished a house with a stolen card number.
If done properly, there is no liability to the card holder.

There seems to be a lot of FUD out there with regard to cardholder's rights. The fraud tools provided to customers are a good idea since they do allow both sides to keep an eye out, but they may also give the impression that the card holder is responsible for more than they are.

In the end, EMV does not increase cardholders rights. It should reduce card-cloning fraud. Since dealing with fraudulent charges is expensive (collectively) for the bank and aggravating for the card holder, for that reason alone, EMV could be a win with regard to that sort of fraud.
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Old May 24, 2014, 6:53 am
  #4523  
 
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Originally Posted by reft
There seems to be a lot of FUD out there with regard to cardholder's rights. The fraud tools provided to customers are a good idea since they do allow both sides to keep an eye out, but they may also give the impression that the card holder is responsible for more than they are.

In the end, EMV does not increase cardholders rights. It should reduce card-cloning fraud. Since dealing with fraudulent charges is expensive (collectively) for the bank and aggravating for the card holder, for that reason alone, EMV could be a win with regard to that sort of fraud.
Agreed in full. I would say also that EMV does not decrease cardholder rights either, nor does it increase cardholder liability (although it might give some revenue managers ideas!). I'm glad that I am legally protected to a loss of no more than $50, and gladder still that competition effectively reduces my exposure to zero. But that doesn't mean that I, the cardholder, can stop looking out for my interests. I still view account oversight and monitoring as a shared responsibility between me and the card issuer. I used to only check accounts and transactions when I received a monthly statement, but now that I have more cards and try to charge everything to earn miles/points, I monitor activity on all accounts. I don't think that EMV will have much impact on me in this regard, but I can see how it would be a definite improvement for people who are unwilling to be as involved in keeping an eye on their credit accounts.
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Old May 24, 2014, 7:05 am
  #4524  
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Originally Posted by emvchip
I've driven across France without using ANY credit/debit card. And I didn't even run out of gas once! How did I do that?
Because of when and where you driving. There are certain automated-on-Sunday offline-EMV-card-only gas stations in rural France. We have an account somewhere in this thread (or another?) of someone who couldn't get gas (because they didn't have an offline PIN card) at a French gas station until someone pulled up and was willing to pump some gas into their car in exchange for cash (the cash was paid to another driver, there was no station attendant at all).

Besides, the is FT. Who wants to use cash when they've got 0% FTF cards in their wallet that earn miles/points? (Though that brings up the issue of getting offline PIN with 0% FTF and earns real miles/points is not possible yet in the USA. Diners Club charges 3% FTF, and the credit unions that have offline PIN doesn't earn real miles/points.) I therefore try to pay for everything even overseas with a credit card (though I of course carry more cash in Europe than I do in the US).

So even if you can do everything with cash (which you can't, given these automated gas stations that only take offline PIN cards), it's not "the FT way", is it?
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Old May 24, 2014, 9:53 am
  #4525  
 
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Originally Posted by sdsearch
Who wants to use cash when they've got 0% FTF cards in their wallet that earn miles/points? (Though that brings up the issue of getting offline PIN with 0% FTF and earns real miles/points is not possible yet in the USA. Diners Club charges 3% FTF, and the credit unions that have offline PIN doesn't earn real miles/points.) I therefore try to pay for everything even overseas with a credit card (though I of course carry more cash in Europe than I do in the US).
It's interesting you mention this, and I wonder how many issuers will ultimately adopt true chip-and-PIN cards (with offline PIN capability) as opposed to a CVM that favors online PIN verification? In the US at least, there are few instances that I can think of where transactions happen offline. I know purchases on planes are currently one such category, but I can't think of any others.
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Old May 24, 2014, 11:20 am
  #4526  
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Originally Posted by Majuki
It's interesting you mention this, and I wonder how many issuers will ultimately adopt true chip-and-PIN cards (with offline PIN capability) as opposed to a CVM that favors online PIN verification? In the US at least, there are few instances that I can think of where transactions happen offline. I know purchases on planes are currently one such category, but I can't think of any others.
A lot of airlines have Wi-Fi now (at least for domestic flights), so I figured those were online transactions.
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Old May 24, 2014, 11:49 am
  #4527  
 
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Originally Posted by tmiw
A lot of airlines have Wi-Fi now (at least for domestic flights), so I figured those were online transactions.
Nah. The system needs to be able to work out of WiFi range. My last offline transaction was in Glacier National Park last summer.

However note that offline PIN verification isn't the same as an offline transaction. I believe that there are terminals that are online that still only support offline PIN verification. I'm not sure on that though.
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Old May 24, 2014, 12:55 pm
  #4528  
 
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Originally Posted by sdsearch
Because of when and where you driving. There are certain automated-on-Sunday offline-EMV-card-only gas stations in rural France. We have an account somewhere in this thread (or another?) of someone who couldn't get gas (because they didn't have an offline PIN card) at a French gas station until someone pulled up and was willing to pump some gas into their car in exchange for cash (the cash was paid to another driver, there was no station attendant at all).

Besides, the is FT. Who wants to use cash when they've got 0% FTF cards in their wallet that earn miles/points? (Though that brings up the issue of getting offline PIN with 0% FTF and earns real miles/points is not possible yet in the USA. Diners Club charges 3% FTF, and the credit unions that have offline PIN doesn't earn real miles/points.) I therefore try to pay for everything even overseas with a credit card (though I of course carry more cash in Europe than I do in the US).

So even if you can do everything with cash (which you can't, given these automated gas stations that only take offline PIN cards), it's not "the FT way", is it?

PenFed Platinum Cash Rewards Visa. Offline PIN, no FTF, 5% Cash Back at gasoline pumps. I know that's not a "real mile/point" but cash (back) is king.

Or if you really like points for some reason, get the PenFed Platinum Rewards Visa instead.

Also you'll find less expensive gas outside small French towns at the supermarkets (e.g. Carrefour). And they do take credit cards and are usually open Sundays too.

Last edited by emvchip; May 24, 2014 at 2:10 pm
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Old May 24, 2014, 5:02 pm
  #4529  
 
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Originally Posted by JEFFJAGUAR
Your mom lives in Calif. and the fraud took place in Ohio and Pennsylvania. So the question is, does she file a police report in California? Or Ohio? Or Pennsylvania? Did she still hafve the card? I can't imagine the procedures for filing a police report. What if the fraud had taken place in Timbuctoo? Or in Russia? Do you call V. Putin?

About 18 years ago, my visa card was attacked for four charges of $2,000 each at an internet site in France. No police report was required. Just the usual statement of which charges aren't yours.
Filing the report is simple, took maybe 15 mins to do, in my case I had to wait about 2 hrs at the police station before I was seen by an officer. The charges on my account were to World of Warcraft and on line game. So who knows where the person who was using my card was located at.
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Old May 24, 2014, 6:58 pm
  #4530  
 
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Originally Posted by JEFFJAGUAR
Your mom lives in Calif. and the fraud took place in Ohio and Pennsylvania. So the question is, does she file a police report in California? Or Ohio? Or Pennsylvania? Did she still hafve the card? I can't imagine the procedures for filing a police report. What if the fraud had taken place in Timbuctoo? Or in Russia? Do you call V. Putin?

About 18 years ago, my visa card was attacked for four charges of $2,000 each at an internet site in France. No police report was required. Just the usual statement of which charges aren't yours.
The police report is done in the locality of residence, in which my mother's case was the local LASD division. The card was in her hands so it must've been a skimming incident somewhere.

Was very simple, no hassle matter. Talk to deputy on duty at the station front desk (I did most of the talking as my mother only speaks Japanese), writes down a police report and hands her a copy, and she sends that copy to the credit card company along with the questionnaire. Wasn't in the LASD division for more than 15 minutes.

International fraud cases are handled by the FBI I presume as they're the ones that handle those fraud schemes where old ladies are defrauded for wiring money to her "grandson" stuck in a jail in Eastern Europe or whatever.

Originally Posted by dcman
Filing the report is simple, took maybe 15 mins to do, in my case I had to wait about 2 hrs at the police station before I was seen by an officer. The charges on my account were to World of Warcraft and on line game. So who knows where the person who was using my card was located at.
LAPD tends to be overloaded with City of LA problems (gang homicide incidents higher priority than credit card fraud I suppose?). LASD still has jurisdicition over City of LA too as the Sheriff's Dept. has jurisdiction of the whole LA County, inclusive of the City of LA. If the next time that happens to you where a CC company asks for a police report you may want to try the nearest LASD division to save time. There were no waits for us when we went there, very easy.

Granted, it's very rare that credit card companies ask for police reports. At least it gave me good experience to know what to do when they request it.

BTW, OT but, do you have any idea who should be our next Sheriff? Baca was a dolt and I am glad he's out, ironically, his name is the same word for "idiot" in Japanese (baka).

Last edited by kebosabi; May 24, 2014 at 7:14 pm
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