yugi

$12.5k, third renewal.

Vicarious

2019 was $88.7k
2020 so far $153.1k

I use it a good amount for biz spend only for 3x categories. I’ve had this card for more than 2 yrs.

bulletin2007

Got 5k pts too tonight. It's 2nd year of membership. Spent ~$8k in 1st membership year. Take it with delight.

gmangg

My SO called twice to get a retention offer and they offered nothing. Spend was under $2,000 for the last twelve months. The $325 travel credit actually hit when I liquidated all of the points, so we got a nice double dip there. I have the card as well and she can use it via Apple Pay on her phone, so there was really no use keeping it if they were not going to incentivize it.

trikotret

There's no point having 2 cards since you can add the cards on Apple pay. That's how my set-up is. My card is on 3 phones.

iahphx

My annual fee posted, and I just called to see what retention offer they'd give me. Like some others, it was only 5000 points. I asked if there was any alternative offer, and was told no. In previous years, I got 10,000. I'll probably eventually take the 5000 -- because that basically makes the card free -- but it's obviously not a great deal. Has anyone had any success calling back for a BETTER offer?

iahphx

As a follow-up, I called again and all I could get was the 5000 points. I'm going to take it but, obviously, the card is pretty marginal here given the high fee. But it's still basically "break even" (with the $325 travel reimbursement) and, since I rent a lot of cars, I like the primary car insurance. Also, most businesses now have mobile pay terminals and it's basically a 4.5% card at those places which is hard to beat.

MDtR-Chicago

Have had the card for a year, minimal usage, annual fee just posted, received 10k retention offer. That's enough for me to keep it another year.

Splittin' Aces

Same here. I put about $7K on the card last year (Apple Pay at grocery & CVS). No manufactured spend. Called in to the regular number this morning. Agent discussed using the $325 credit for restaurants thru 12/31 ("thanks but I've got a few cards that do that"). Then he offered to downgrade to the new Go card ("Thanks but I read that the Altitude points weren't transferable and that would strand my points"). Then he said we can give you 10,000 points that will post on your next statement. "Bingo - I'll take it.". Call lasted 5 minutes.

trikotret

Looks like they offering better retention offers. Everyone else were saying 5k

equilibriphile

Just called into the AR CS line and asked for a retention offer citing COVID making it a tough call.

The rep comes back after a minute and says I can redeem 35K points to cover the fee 🙄 After another 5 minutes of searching, he comes back and says he can't find anything.

Is it even worth HUCA, or should I assume there's just no offers on my account? Spent ~8K in the year of membership, with 2K of it being thinly veiled MS. Otherwise I don't use the card too much other than at Costco (Gold card and Chase Freedom have too much higher marginal value). I'm rather miffed I couldn't even get a 4K offer given all these 10K offers people are getting with similar spend.

I do like the card and want to keep it, but I don't travel too much in general, and in COVID times I can't justify keeping it at that cost.

trikotret

I would call and try again.

equilibriphile

Bad rep last time (sounded like a kid who didn't know what he was doing). Called in, took me 4 min start to finish, and got a 10K point retention offer immediately after pitching my case just once. "The only thing I can offer you is 10,000 points." [blinking_guy.gif]

I'm surprised it was so easy for me when the last guy took five minutes and couldn't find anything. There's no way the CS reps are getting different messaging from upstairs, are they?

MDtR-Chicago

I'm wondering if there is a disincentive to them to use the retention offers? My rep immediately shifted to a frustrated/sad tone once she offered it. Opposite of how retention agents usually are. Maybe they get a bonus for NOT using the offer and you HUCA instead of canceling?

equilibriphile

Normally I'd waive that off, but given that USB doesn't have MSR or anything and just hands you the points, I'd believe it. I feigned surprise and asked this second rep to confirm she'd said 10K points (was surprised I went from 0 to 10K), and she said "Yes, that's $100." rather curtly.

Idk. I'm keeping the card happily, so they got what they want, I think.