US Bank - Annual Fee Waiver / Retention Bonus - All cards
Jul 7, 2022, 3:54 pm
#166
Moderator: Chase Ultimate Rewards
Join Date: Apr 2005
Location: SFO
Programs: UA 2P, MR LT Plat, IHG Plat, BW Dia, HH Au, Avis PC
Posts: 5,452
Altitude Reserve, 10k offer
Altitude Reserve - apparently last year I forgot to call for retention. The year before, got a 10k offer.
This year, a very pleasant rep offered a downgrade to Connect or Cash Plus, or 10k with any spend. Took the 10k offer.
Minimal spend aside from probably $1000 of mobile wallet this year. Called a few weeks after annual fee posted.
This year, a very pleasant rep offered a downgrade to Connect or Cash Plus, or 10k with any spend. Took the 10k offer.
Minimal spend aside from probably $1000 of mobile wallet this year. Called a few weeks after annual fee posted.
Jul 13, 2022, 11:45 am
#167
Join Date: Feb 2015
Posts: 12
Did those of you who got the Altitude Reserve retention bonus have to say that you wanted to cancel the card (and maybe transferred to another rep)? I just asked if they had any bonus offers and just got the speech about how I can use my points to pay for the fee, and I was wondering whether that's a "no" or if I need to say "I want to cancel."
Jul 13, 2022, 11:48 am
#168
Join Date: Dec 2018
Posts: 200
Did those of you who got the Altitude Reserve retention bonus have to say that you wanted to cancel the card (and maybe transferred to another rep)? I just asked if they had any bonus offers and just got the speech about how I can use my points to pay for the fee, and I was wondering whether that's a "no" or if I need to say "I want to cancel."
I straight up don't beat around the bush with them and tell them I'm seeking a retention offer to keep this card open another year. They usually come back pretty quick with what they can offer
Jul 13, 2022, 1:41 pm
#169
Moderator: Chase Ultimate Rewards
Join Date: Apr 2005
Location: SFO
Programs: UA 2P, MR LT Plat, IHG Plat, BW Dia, HH Au, Avis PC
Posts: 5,452
For the AR specifically, both offers I've received were from the front line rep. I just say I am THINKING of canceling and ask if they have any offers or incentives. Based on my last call, I think these offers might actually be labeled as "retention offers" in their computer. So I don't think it hurts, after the initial conversation kicks off, to directly say you are open to a retention offer.
Aug 10, 2022, 12:00 pm
#170
Join Date: Sep 2005
Programs: UA gold; WN A; PC plat; Marriott Gold
Posts: 425
Altitude Reserve
Called in to cancel. The rep said the effective $75 annual fee ($400 af minus the $325 travel/dining credit) is what it is, if it doesnt work for you then he can totally understand. Then I pressed him by asking is there any one time offer of bonus points on my account. He then went and looked at offers on my account and came back with 5000 points.
Last edited by mia; Aug 11, 2022 at 3:08 pm Reason: Add Title for context
Aug 10, 2022, 12:58 pm
#171
Join Date: Jun 2008
Location: BAY AREA
Posts: 1,125
Called in to cancel. The rep said the effective $75 annual fee ($400 af minus the $325 travel/dining credit) is what it is, if it doesnt work for you then he can totally understand. Then I pressed him by asking is there any one time offer of bonus points on my account. He then went and looked at offers on my account and came back with 5000 points.
Sep 2, 2022, 10:06 am
#172
Join Date: Aug 2019
Posts: 6
My annual fee on my Altitude Reserve just posted. I called in expecting to get offered at least 5K, but was only offered a measly 1K points. Told the rep I'd have to think about that since the value was so low. As usual, they try to promote the card benefits. I asked for more but he said that's all he could offer. I figure I'll hang up and call again.
I've spent 26.5K on the card this cardmember year. (99% in 3x categories)
Has anyone else gotten offered a low retention offer like 1K, then called back and gotten a better offer? 5K is fine with me as it would make this a net 0 fee with the $325 travel/dining credit....
Any input is appreciated. TIA
I've spent 26.5K on the card this cardmember year. (99% in 3x categories)
Has anyone else gotten offered a low retention offer like 1K, then called back and gotten a better offer? 5K is fine with me as it would make this a net 0 fee with the $325 travel/dining credit....
Any input is appreciated. TIA
Sep 2, 2022, 9:33 pm
#173
Join Date: Dec 2021
Location: CMH
Posts: 217
My annual fee on my Altitude Reserve just posted. I called in expecting to get offered at least 5K, but was only offered a measly 1K points. Told the rep I'd have to think about that since the value was so low. As usual, they try to promote the card benefits. I asked for more but he said that's all he could offer. I figure I'll hang up and call again.
I've spent 26.5K on the card this cardmember year. (99% in 3x categories)
Has anyone else gotten offered a low retention offer like 1K, then called back and gotten a better offer? 5K is fine with me as it would make this a net 0 fee with the $325 travel/dining credit....
Any input is appreciated. TIA
I've spent 26.5K on the card this cardmember year. (99% in 3x categories)
Has anyone else gotten offered a low retention offer like 1K, then called back and gotten a better offer? 5K is fine with me as it would make this a net 0 fee with the $325 travel/dining credit....
Any input is appreciated. TIA
It makes sense, as if you're spending $26k over the year, they probably assume that you're happy with the card, and not likely to actually cancel it.
Sep 3, 2022, 6:43 pm
#174
Join Date: Dec 2018
Location: Seattle
Programs: ASMVP100K, Bonvoy Platinum
Posts: 116
I got the card last year, annual fee posted a week ago, called in and was offered 10k points with a purchase. I think about $16k spend in total, majority would be travel, expenses to hit sign up bonus, and then mobile wallet.
Sep 16, 2022, 9:33 am
#175
Join Date: Dec 2018
Posts: 200
I called in 2 times. The first time the guy didn't sound like he wanted to be working and when I first asked he straight up said "We don't offer retention bonuses." I quickly got off the phone with him as he didn't seem helpful even when I pushed for more to check for offers on account. The second rep was very quick to check for me and gave me 3 options. 1) Lower APR 2) 10,000 points 3) product change. I took the 10,000 points. This is for the US Bank Altitude Reserve.
Sep 16, 2022, 9:37 am
#176
Join Date: Jun 2008
Location: BAY AREA
Posts: 1,125
I called in 2 times. The first time the guy didn't sound like he wanted to be working and when I first asked he straight up said "We don't offer retention bonuses." I quickly got off the phone with him as he didn't seem helpful even when I pushed for more to check for offers on account. The second rep was very quick to check for me and gave me 3 options. 1) Lower APR 2) 10,000 points 3) product change. I took the 10,000 points. This is for the US Bank Altitude Reserve.
Nice. How long you had card and what's your spend on it
Sep 16, 2022, 9:43 am
#177
Join Date: Dec 2018
Posts: 200
This is my third year having this card. First renewal offered 10K (spent about $10K), Second renewal offered 5K (spent about $6K), this renewal offered 10K (spent about $5K). If they don't offer you anything call back and try again. Not sure why some reps don't even want to check for you or straight up tell you no.
Sep 26, 2022, 10:39 am
#179
Join Date: Dec 2018
Posts: 200
Did she just automatically give you the 5k more or only offered when you were hesitant to accept?