Flight refund options [Consolidated thread]
#1
Original Poster
Join Date: Feb 2020
Posts: 1,203
Flight refund options [Consolidated thread]
After reading several airline coronavirus policies, I noticed that there are no mentions of refunds for flights or routes cancelled by the airline. They only mention that you will get a credit that can be used later if the customer decides to cancel. Don't fall for it, the airlines are trying to get customers to cancel first, which would disqualify from a refund.
Don't cancel, let the airline cancel the flights, then you can demand a refund. With the current coronavirus crisis, most flights will be cancelled or incur significant schedule changes that qualify for a full refund.
Don't cancel, let the airline cancel the flights, then you can demand a refund. With the current coronavirus crisis, most flights will be cancelled or incur significant schedule changes that qualify for a full refund.
Last edited by NewbieRunner; Mar 18, 2020 at 5:33 pm Reason: Restored original title
#2
Join Date: Jun 2012
Location: XNA
Programs: AA Gold, AS, HA, CX, AF, BA, UA, HH
Posts: 164
After reading several airline coronavirus policies, I noticed that there are no mentions of refunds for flights or routes cancelled by the airline. They only mention that you will get a credit that can be used later if the customer decides to cancel. Don't fall for it, the airlines are trying to get customers to cancel first, which would disqualify from a refund.
Don't cancel, let the airline cancel the flights, then you can demand a refund. With the current coronavirus crisis, most flights will be cancelled or incur significant schedule changes that qualify for a full refund.
Don't cancel, let the airline cancel the flights, then you can demand a refund. With the current coronavirus crisis, most flights will be cancelled or incur significant schedule changes that qualify for a full refund.
#3
Join Date: Feb 2013
Location: DCA
Posts: 7,769
Yeah, curious how this will work in practice. I have a R/T pair of flights scheduled for Canada later this week. Looks that the border will be closed soon - and thus presumably flights canceled, but it's been a bit of a game of chicken; my curiosity is at what point they would cancel.
Would they potentially wait until past the check-in cutoff to cancel in order to put the onus on the flyers (no-shows), preventing refunds?
Would they potentially wait until past the check-in cutoff to cancel in order to put the onus on the flyers (no-shows), preventing refunds?
#4
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,083
Yeah, we had our TK flights to the US from the EU. Booked on March 2, then Trump's ban came but the flights weren't cancelled - however we were offered rebooking option which we didn't want (even now I can't set any date in 2020 that I think it's possible to go). Anyway my strategy is like OP, wait it out. We waited and then EU ban flights, that did the trigger and my flights were cancelled. Now we are waiting for our second refund (still waiting for my OTA CA refund).
So wait if you are looking for a refund.
So wait if you are looking for a refund.
#5
Join Date: Mar 2017
Location: BRU
Programs: Miles&More SEN; ITA Premium, Asante Gold, IHG Platinum, BAEC Bronze, Accor Silver, Radisson Premier
Posts: 270
This may be of use to those of you flying on EU carriers or ex-EU. The EU released today interpretative guidelines for EU261 Regulation (ensuring refunds for passengers for cancelled flights) for airlines and passengers in the case of flight cancellations. It's mostly good from the passenger perspective. One thing to be aware of though if you go for rebooking at a later date than proposed by the airline, is that the airline then has no duty of care beyond rebooking you on that later date - so won't cover hotels, for example. However, if airline puts you on next flight but that involves an overnight, then duty of care is required.
For cancellations, you are entitled to a full refund of the ticket cost, and the airline cannot only offer you a voucher. It must offer a full refund. The full details are here - https://ec.europa.eu/transport/sites.../c20201830.pdf
For cancellations, you are entitled to a full refund of the ticket cost, and the airline cannot only offer you a voucher. It must offer a full refund. The full details are here - https://ec.europa.eu/transport/sites.../c20201830.pdf
#6
Join Date: Feb 2006
Location: Bay Area, CA
Programs: UA 1K; Marriott Platinum, Hilton Diamond, Hyatt Gold
Posts: 828
Yeah may need to play the waiting game also. Scheduled to fly to STT for a BVI sailing trip in April with a group of friends. BVI has closed to tourists from high risk areas and since we are all in the California counties specifically listed in the ban. We will reschedule but need to avoid hurricane season so looking at early 2021. AA states rescheduling must be before 12/31/20 so not sure if that means we would lose the entire value of any travel credit.
#7
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
This may be of use to those of you flying on EU carriers or ex-EU. The EU released today interpretative guidelines for EU261 Regulation (ensuring refunds for passengers for cancelled flights) for airlines and passengers in the case of flight cancellations. It's mostly good from the passenger perspective. One thing to be aware of though if you go for rebooking at a later date than proposed by the airline, is that the airline then has no duty of care beyond rebooking you on that later date - so won't cover hotels, for example. However, if airline puts you on next flight but that involves an overnight, then duty of care is required.
For cancellations, you are entitled to a full refund of the ticket cost, and the airline cannot only offer you a voucher. It must offer a full refund. The full details are here - https://ec.europa.eu/transport/sites.../c20201830.pdf
For cancellations, you are entitled to a full refund of the ticket cost, and the airline cannot only offer you a voucher. It must offer a full refund. The full details are here - https://ec.europa.eu/transport/sites.../c20201830.pdf
#8
Join Date: Aug 2011
Location: Los Angeles, CA
Posts: 845
This is exactly what I am doing, waiting out the airlines.
When this began I had 8 non refundable tickets across AA, UA, LX, TK, KL and U2.
At the beginning none of the airlines would give a refund, only vouchers. Now a couple of weeks later I have recovered about $3000 as airlines cancel flights and adjust their schedules.
Still waiting for KL to make changes to my IST-AMS-ARN itinerary for 4/9. That is the only one remaining.
When this began I had 8 non refundable tickets across AA, UA, LX, TK, KL and U2.
At the beginning none of the airlines would give a refund, only vouchers. Now a couple of weeks later I have recovered about $3000 as airlines cancel flights and adjust their schedules.
Still waiting for KL to make changes to my IST-AMS-ARN itinerary for 4/9. That is the only one remaining.
#9
Join Date: Jan 2019
Location: New Jersey. USA
Programs: DL, BA, AA Plat Pro, MLIfe Gold, HH Gold, Hyatt Explorist, Marriott Gold, Wyndham Diamond
Posts: 110
This is what I've been curious about. We have a trip to LHR on May 3rd on AA, and so far it has only been rescheduled (with an 8.5 hour connection!). I read on AA's website that there will only be one flight daily to LHR through May 6th, and it's not the flight we are scheduled on. Just waiting for THEM to cancel our flight now.....
#10
Join Date: Dec 2003
Location: Charlottesville, Va. USA
Posts: 1,752
What about Qatar? I have bus. seats from South africa, cpt/doh/iad for May 5. South africa has announced that americans can not enter the country. Should I wait for them to cancel?
#11
Join Date: Aug 2006
Location: Smyrna, GA, USA
Programs: DL FO 1MM
Posts: 1,761
In my case, with Aeromexico, even having the airline cancel the flight (twice!) I still can't get them to agree to a refund. They just keep rebooking me to different days without my assent.
#12
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
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You should be able to get vouchers for future use from QR. You case is tricky because as long as QR is flying then you have right to a full refund.
#13
Join Date: Aug 2008
Location: South Park, Metropolis
Programs: AA LT PLT 3MM, Hilton/Marriott/SPG/Club Carlson GLD, IHG PLT
Posts: 4,608
I am waiting as well to see what is next. I have a domestic trip second week of May, and the rate has dropped by almost $200.
#14
Join Date: Dec 2003
Location: Charlottesville, Va. USA
Posts: 1,752
Nacho thanks for the quick response but I am confused. Why would I take a voucher if I can get a full refund?
#15
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,083
As you are not flying until May 5, you need to wait as long as possible, and request a refund as soon as any segment of your flight is cancelled.