ConnectMiles is like a scam !
 

I enrolled the connect miles program 7 years ago. No problem for me to accumulate miles and buy miles. This is my first time to use my miles for redeeming an award ticket. It takes me ridiculous long time (more than 20 email reply in 4 months to provide them my copy of passport, ID, and even hotel/flight reservation). They still didn't solve my problem now and just tell me to wait! My miles are about to expire.
how can I do? any suggestions?

Maybe you keep on deleting your messages/intentions with them and so they have to restart each time

Why do you need to send them a hotel reservation? Why do you need to send them a flight reservation?

Why are you unable to just book these tickets on their website? Why can you not book it over the phone with them?

an error message saying my account is restricted when I redeemed an award ticket on their website. That's why I email them
i think it's my account problem (audit?), and I provided all the information they ask for

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Call them