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Business class seats available, but not for booking

Business class seats available, but not for booking

Old Mar 23, 21, 7:47 pm
  #1  
Original Poster
 
Join Date: Mar 2021
Posts: 4
Business class seats available, but not for booking

Hi All,

for a few months, Iíve been trying to redeem a Copa travel certificate for a business class seat from LAX to PUJ. All business class seats on this route on all dates are unavailable for booking, although theyíre available on the connecting flights.

Iíve called Copa several times and they acknowledge that it is a glitch with their booking software but havenít been able to help further.

Any ideas on how to resolve? Thanks in advance for any advice!
Katravel is offline  
Old Mar 23, 21, 7:50 pm
  #2  
 
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,117
What are the dates you are trying to book? What do you mean by "on this route on all dates are unavailable for booking, although they’re available on the connecting flights"? Do you mean that you could book the segments individually but not on the same itinerary?
pmarrsouth is offline  
Old Mar 23, 21, 9:10 pm
  #3  
Original Poster
 
Join Date: Mar 2021
Posts: 4
Weíre aiming for a July trip, so Iíve checked most dates that month, but Iíve also checked many, many random dates through October. There are 5 itineraries from LAX to PUJ per day, on every date Iíve checked, all indicate that business class seats are ďsold out.Ē

They arenít sold out. First, there are always business seats available on the seat map. Second, all Copa flights to PUJ connect through PTY and possible to book business class for LAX to PTY, then a separate ticket for PTY to PUJ. I havenít done this because the connection time is too short and the price is higher for the individual tickets.

I would book another airline but am trying to use certificate before it expires.

So a strange situation... I thought Copa would be interested in resolving it but havenít been successful with customer service so far.
Katravel is offline  
Old Mar 23, 21, 10:09 pm
  #4  
 
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,117
Ok, so there are no fares filed at all from LAX-PUJ on CM in business class for pretty much any dates (from the ones I checked anyway), which is the issue. I can book an award ticket in J for this route in July, etc - so there is space there (as you indicated as you can book the trips separately)

I have gotten it escalated to the pricing team internally who will hopefully fix this for you. I'll post here if I get word from them that its done
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Old Mar 24, 21, 6:46 am
  #5  
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Join Date: Mar 2021
Posts: 4
Wow, thank you so much!! Really appreciate your help with this.
Katravel is offline  
Old Mar 31, 21, 10:55 am
  #6  
Original Poster
 
Join Date: Mar 2021
Posts: 4
Thank you again for your help with this. Did you hear back from Copa by chance? Weíve been still been calling their support numbers without success.
Katravel is offline  

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