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Refund Success - Patience Required

Refund Success - Patience Required

Old Jul 16, 20, 8:04 am
  #1  
Original Poster
 
Join Date: Jul 2010
Programs: AA, DL, UA, B6
Posts: 2
Refund Success - Patience Required

I purchased a business class RT ticket for JFK/PTY/LIM in December for travel in October 2020. Copa cancelled our flights in May and I applied online for a refund. Didn't get a confirming e-mail (and of course I forgot to get a screen shot) and sort of wondered if I would ever hear anything. My plan was to call once Copa opened operations again. Fast forward 8 weeks, Copa sent an e-mail confirming a full refund to the CC of record, warning it will probably take 2 billing cycles.
I haven't been able to access my records on the Copa website. I had booked the ticked through Expedia, who shows only that the reservation is fully cancelled. Via Expedia chat I was able to secure a Copa cancellation number. So with fingers crossed in another 8 weeks I'll have the money back.
neamb is offline  
Old Jul 16, 20, 1:51 pm
  #2  
 
Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
Programs: UA Premier Gold
Posts: 4,038
sorry, did you get your money back or not?
warakorn is offline  
Old Jul 16, 20, 8:35 pm
  #3  
 
Join Date: Feb 2016
Location: EZE
Programs: UA Gold,Delta Silver Bonvoy Ambassador Elite, HH Diamond, EENational, Hyatt Explorist
Posts: 643
Originally Posted by neamb View Post
I purchased a business class RT ticket for JFK/PTY/LIM in December for travel in October 2020. Copa cancelled our flights in May and I applied online for a refund. Didn't get a confirming e-mail (and of course I forgot to get a screen shot) and sort of wondered if I would ever hear anything. My plan was to call once Copa opened operations again. Fast forward 8 weeks, Copa sent an e-mail confirming a full refund to the CC of record, warning it will probably take 2 billing cycles.
I haven't been able to access my records on the Copa website. I had booked the ticked through Expedia, who shows only that the reservation is fully cancelled. Via Expedia chat I was able to secure a Copa cancellation number. So with fingers crossed in another 8 weeks I'll have the money back.
Title is a little misleading as I wouldn’t call it a refund success until the money was actually refunded onto my CC.
Brandinho1 is offline  
Old Jul 16, 20, 10:16 pm
  #4  
 
Join Date: Jun 2017
Location: SAN
Programs: AS MVPG75K, UA Gold, IHG Spire, Choice Platinum, Hyatt Discoverist, National Exec
Posts: 283
Hang in there. I just received a full refund for a RT J fare LAX-PTY-BOG scheduled for October. Purchased in February, canceled by Copa in May, received an email that my refund would process two weeks ago, and it just hit my account on Monday. Pleasantly surprised at how smooth it went, as I assumed I’d have to contact them again. Give it a week or two.
wolfpacktrojan is offline  
Old Jul 18, 20, 5:43 am
  #5  
 
Join Date: Nov 1999
Location: YYF/YLW
Programs: AS MVP/AC E50K/SPG-Marriott Titanium/Accor-FPC Gold/IHG Plat/HHDiamond/Hyatt Discoverist
Posts: 4,882
My datapoint.

Two Business Class tickets for May travel, cancelled in 20APR and refunded 14JUN (appeared on credit card 17JUN) with an email confirmation of same.
One Economy Class ticket for March travel, cancelled 25MAR and accepted voucher with bonus.

Overall, CM has been one of the easiest airlines to deal with during these challenging times.

Kudos.
PointWeasel is offline  
Old Jul 18, 20, 1:38 pm
  #6  
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Join Date: Jul 2010
Programs: AA, DL, UA, B6
Posts: 2
Yes, refunded deposited 3 days after e-mail was received.
neamb is offline  

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