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Z class Different: United Mexico vs Copa Service center

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Z class Different: United Mexico vs Copa Service center

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Old Feb 24, 2019, 11:37 am
  #1  
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Join Date: Feb 2011
Posts: 751
Z class Different: United Mexico vs Copa Service center

Attempting to use a United RPU to upgrade on Copa. It has been covered extensively how united.com's displayed value of Z class may be inaccurate. But i do not believe i have read any other experience where Z class was different between United Mexico & Copa.

Specifically, Copa's ConnectMiles Service center repeatedly tells me Z class is available on my flight, but simultaneous calls to United Mexico City's Copa help desk yields the response that Z=0 ; hence, no upgrade is possible.

Has anyone had a similar experience?

Last edited by medellinfein; Feb 24, 2019 at 11:44 am
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Old Feb 24, 2019, 12:39 pm
  #2  
 
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,648
Try calling United's US number (free from Skype) to see if you get a different answer

What flight & date are you on?

Generally with Copa, Z is very close to D availability. If D = 0, then I believe that Z must = 0

Copa has just introduced an R business class fare. This screwed up their internal systems, as it currently shows me having 0 of Copa's version of RPUs & GPUs. They said that it should be fixed, but I am still waiting for mine to get into my account
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Old Feb 24, 2019, 1:13 pm
  #3  
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Join Date: Feb 2011
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Originally Posted by pmarrsouth
Try calling United's US number (free from Skype) to see if you get a different answer
Many thanks pmarrsouth .They can not see anything so, following their normal script, i am transfered to United Mexico's Copa Help desk to utilize my United RPUs.

What flight & date are you on?
CM 383 this Wednesday, from SFO to PTY
Generally with Copa, Z is very close to D availability. If D = 0, then I believe that Z must = 0
both ExpertFlyer and united.com are showing D=4, and EF is showing no availability in I-class



( Copa's ConnectMiles Service center tells me Z=3 )
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