Using Copa RPUs on United
Apr 20, 2016, 7:54 am
#62
Original Poster
Join Date: Jan 2006
Location: IAH, HOU
Programs: MileagePlus 1K, HHonors Diamond, Marriott Titanium/Lifetime Plat
Posts: 1,073
Redepositing the RPU
Just FYI. When you cancel a United itinerary upgraded with a Copa RPU, the PRU is automatically supposed to go back into your account. However, it does not. Even when I call Copa, they need to send it to what they are calling their Operations Department. If you want to reuse your RPU on another flight immediately, it seems that the Ops department needs to still redeposit your certificate first before you can use it again. This, obviously, presents a problem as R space can be gone by the time you need to use it. They can "expedite your case" to resolve it within 24-48 hours. After concluding the call, I was told that I will receive an email confirmation within 24-48 hours and was given a case number.
May 25, 2016, 1:22 am
#63
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Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,424
I was just able to upgrade a UA itinerary online with GPUs.
It didn't work when I tried to do it as a roundtrip. I had to enter each segment separately.
It didn't work when I tried to do it as a roundtrip. I had to enter each segment separately.
May 25, 2016, 6:43 am
#64
Join Date: Sep 2012
Location: MDE
Programs: AA EP, CM PP, AV GM, UA Silver, SPG Gold, Hilton Diamond, Hyatt Plat, Marriott Plat, Accor Plat
Posts: 1,002
Good to know. Just to be clear, did you have to apply per "segment" or per "direction?" Big difference depending on how many segments are involved.
May 25, 2016, 8:44 am
#65
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Join Date: Apr 2013
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Gotta say I was skeptical about this but it worked like a charm.
May 28, 2016, 3:06 pm
#66
Join Date: Jan 2012
Location: STS/SFO
Programs: UA MM, AS MVP Gold, Hyatt Globalist, Marriott Titanium, National Exec Elite
Posts: 182
I'd be interested to see if you could upgrade multiple segments on one Copa certificate if the segments had the same flight number.
Jun 8, 2016, 10:28 pm
#67
Join Date: Jan 2004
Location: Vancouver Island
Programs: UA G, *G, Global Entry, Marriott, Hilton, Fairmont, Hyatt, Starwood etc
Posts: 315
It is a great idea, but it doesn't seem to be working at least for me using the form under "Request an upgrade".
I thought perhaps it was because the flight is a CM codeshare, but when I entered the initial flight that is pure UA the same thing happened....little ring goes round and round and eventually the same screen shows up again, no error message, no apparent effect at all.
Also, it only allows me to use my Connect Miles account. Since the flight isn't booked under that one but under UA, it may not be able to make the connection.
I thought perhaps it was because the flight is a CM codeshare, but when I entered the initial flight that is pure UA the same thing happened....little ring goes round and round and eventually the same screen shows up again, no error message, no apparent effect at all.
Also, it only allows me to use my Connect Miles account. Since the flight isn't booked under that one but under UA, it may not be able to make the connection.
Jun 8, 2016, 10:34 pm
#68
Join Date: Jan 2004
Location: Vancouver Island
Programs: UA G, *G, Global Entry, Marriott, Hilton, Fairmont, Hyatt, Starwood etc
Posts: 315
Also, very curious that it wants to know the number of miles you have and wants your CM number twice, but nowhere does it ask for the certificate #.
I also tried using a just booked CM itinerary, same result.
Sigh, guess it's time to call and escalate.
I also tried using a just booked CM itinerary, same result.
Sigh, guess it's time to call and escalate.
Jun 8, 2016, 10:38 pm
#69
Join Date: Jan 2004
Location: Vancouver Island
Programs: UA G, *G, Global Entry, Marriott, Hilton, Fairmont, Hyatt, Starwood etc
Posts: 315
How to "Apply Upgrades" (certificates)
Check out the ConnectMiles site page on the Upgrade Certificates rules page. If qualified, you may apply them on the My Upgrades>Apply Upgrades page. You will need to be logged in to see the latter.
Oct 6, 2016, 10:45 pm
#73
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Join Date: Apr 2013
Location: PHX
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Nov 26, 2016, 7:38 am
#74
Join Date: Aug 2015
Location: IAH
Programs: UA
Posts: 603
Error Message
I've tried the Copa website trying to upgrade numerous United Flights since the site appeared. All I have ever gotten is the red X: "Error when processing your request. An error occurred when processing your request. Please try again later."
Is this Copa's way of telling me the fare class doesn't qualify or R space isn't available? I want to rule out some technical error.
Is this Copa's way of telling me the fare class doesn't qualify or R space isn't available? I want to rule out some technical error.
Nov 26, 2016, 9:48 am
#75
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Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,424
I've tried the Copa website trying to upgrade numerous United Flights since the site appeared. All I have ever gotten is the red X: "Error when processing your request. An error occurred when processing your request. Please try again later."
Is this Copa's way of telling me the fare class doesn't qualify or R space isn't available? I want to rule out some technical error.
Is this Copa's way of telling me the fare class doesn't qualify or R space isn't available? I want to rule out some technical error.
IIRC, you do need a W or higher to use the CM RPU on a UA flight.