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Copa Connectmiles: How to request deleting flown miles?

Copa Connectmiles: How to request deleting flown miles?

Old Sep 29, 15, 4:49 pm
  #1  
Original Poster
 
Join Date: Jul 2011
Programs: VA Plat, NZ Jade
Posts: 310
Copa Connectmiles: How to request deleting flown miles?

Hi there,

I recently flew Copa and requested a change of FF number at check-in to earn miles on a different Star carrier. The agent kindly told me they made the change but did not want to re-print a boarding pass for my records. They insisted it was not necessary. Now I see that those miles went to Copa anyways...

I rang the service center only to be told there is no way to delete miles. I have done this with other airlines when this happens. I couldn't find and email for connectmiles so I decided to fill out a feedback form on the website. Automated response says I'll hear back within 15 days.

I was just wondering if someone had any experience with Copa on this this or if they could recommend an better contact method/email.

Cheers
johnnyfive is offline  
Old Sep 29, 15, 7:51 pm
  #2  
 
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 6,551
I guess they may be using LH's "sticky miles" IT feature: Once your M&M account has been entered in a LH reservation, there is no way you can get that out; although you never see that account number anymore after changing the pertinent info (through Internet or an agent, it does not matter!), the miles always get credited to M&M!
KLouis is offline  
Old Sep 30, 15, 3:03 am
  #3  
 
Join Date: Aug 2015
Posts: 1,121
So what happens when you first put in M&M# and later ConnectMiles #? WHO WINS?!
klausa is offline  
Old Oct 1, 15, 3:34 am
  #4  
 
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 6,551
That's a tricky question! I have no idea whose number is stickier. You could try it and let us know.
KLouis is offline  
Old Oct 22, 15, 1:40 pm
  #5  
Original Poster
 
Join Date: Jul 2011
Programs: VA Plat, NZ Jade
Posts: 310
Reply from Copa

Reply came in about a month after I sent the request...

"Greetings on behalf of ConnectMilies.

Regarding your request I must inform you that we are not able to remove the earned miles in ConnectMiles.

We recommend our members to verify their boarding pass before the flight in order to validate that their correct frequent flyer number is included.


Best regards,

ConnectMiles

Copa Airlines"
johnnyfive is offline  

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