COPA problem requesting seats for J award

Old Aug 23, 15, 7:41 pm
  #1  
Original Poster
 
Join Date: Aug 1999
Location: Australia
Posts: 2,587
COPA problem requesting seats for J award

Hi,
I have CM flights booked MDE - PTY and PTY - MGA in october paid for with Mileage Plus Miles.
I have tried everything to request seating on the COPA site
https://bookings.copaair.com/CMGS/Re...rrorForward.do
- using the eticket number and the CM reservation number on the MP confirmation
but it keeps coming up with "We are unable to process your booking online"
Are there problems with the system at the moment?
I live in Australia and there is no local reservations numbers.
Is there a customer service email I can use?
ozflier is offline  
Old Aug 24, 15, 4:05 am
  #2  
 
Join Date: Nov 2010
Location: MDE, BWI
Programs: AA-PLT
Posts: 1,448
Call UA and ask to be connected to the *G desk. They will be able to get your selections.
coolcoil is online now  
Old Aug 24, 15, 8:39 am
  #3  
Suspended
 
Join Date: Apr 2013
Location: SFO
Programs: UA 1K 1MM; AS MVPG75K; Marriott Titanium; Hilton Diamond (Aspire); Hyatt Refugeeist
Posts: 41,378
Also, IME most seats on those very short CM routes don't get assigned until check-in or the gate.

Not sure I would worry about it.

Note also that CM will intermittently enforce a spanish language proficiency requirement if you want to sit in an exit row.
Kacee is offline  
Old Aug 24, 15, 1:00 pm
  #4  
 
Join Date: Aug 2014
Posts: 66
Originally Posted by ozflier View Post
Hi,
I have CM flights booked MDE - PTY and PTY - MGA in october paid for with Mileage Plus Miles.
I have tried everything to request seating on the COPA site
https://bookings.copaair.com/CMGS/Re...rrorForward.do
- using the eticket number and the CM reservation number on the MP confirmation
but it keeps coming up with "We are unable to process your booking online"
Are there problems with the system at the moment?
I live in Australia and there is no local reservations numbers.
Is there a customer service email I can use?
Just flew copa this past weekend. I was only able to get to the online checkin and seat selection using the e-ticket number and last name. Copa had a different confirmation number than what united gave me.
gatzdon is offline  
Old Aug 24, 15, 1:39 pm
  #5  
 
Join Date: Nov 2010
Location: MDE, BWI
Programs: AA-PLT
Posts: 1,448
Originally Posted by gatzdon View Post
Just flew copa this past weekend. I was only able to get to the online checkin and seat selection using the e-ticket number and last name. Copa had a different confirmation number than what united gave me.
True. You can find the CM PNR on your UA reservation. There will be a link that says something like "other Arline PNR's."

That said, the OP tried with the e-Ticket number too, which should have worked.

Another alternative: Try the mobile website. Some people have reported that it worked when the regular website did not. You don't need to be on a mobile device to use it:

http://m.copaair.com/copaair/copaair.htm
coolcoil is online now  
Old Aug 24, 15, 9:38 pm
  #6  
Original Poster
 
Join Date: Aug 1999
Location: Australia
Posts: 2,587
Thank you for that .
I will the mobile site.
I did find the agents for COPA in Sydney and asked them for advice and they asked me to send the seat requests to them.
I guess what complicates things more is that one of the flights is on AeroRepublica.
ozflier is offline  
Old Aug 24, 15, 9:53 pm
  #7  
Original Poster
 
Join Date: Aug 1999
Location: Australia
Posts: 2,587
Mobile site worked perfectly.
All seats requested
Thank you very much.
ozflier is offline  

Thread Tools
Search this Thread