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-   Continental OnePass (Pre-Merger) (https://www.flyertalk.com/forum/continental-onepass-pre-merger-488/)
-   -   Red Coats. What exactly do they do? (https://www.flyertalk.com/forum/continental-onepass-pre-merger/997853-red-coats-what-exactly-do-they-do.html)

zippypinhead Sep 25, 2009 9:59 am
Originally Posted by familyflier (Post 12423107)
From every experience I've had to date with a red coat to date, it seems to me that their job is to be surly, non-supportive, useless and a general pain in the suitcase. My preference is to hit the PC agents and to avoid red coats whenever possible.
So why do you continue to date them?:confused:
And quit hitting on the PC agents.:rolleyes:

sfogate Sep 25, 2009 1:37 pm
Red Coats do different things in different cities. At SFO, Red Coats are not part of the actually working staff but watch over the whole area. They may jump in and work a flight or issue a ticket but for the most part they are floating psuedo supervisors. If a customer has any issues that need to be taken care of, Red Coats are called upon to deal with the customer one-on-one so that the agents can continue to work the line.

channa Sep 25, 2009 5:39 pm
Originally Posted by sfogate (Post 12438168)
Red Coats do different things in different cities. At SFO, Red Coats are not part of the actually working staff but watch over the whole area. They may jump in and work a flight or issue a ticket but for the most part they are floating psuedo supervisors. If a customer has any issues that need to be taken care of, Red Coats are called upon to deal with the customer one-on-one so that the agents can continue to work the line.
Even if he's just a "pseudo supervisor," please tell Marty we say hi.


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