Veterans Advantage Broken - again!
#1
Original Poster
Join Date: Jan 2008
Location: NYC, MSY
Programs: DL DM, 1.5MM, NEXUS, Sky Club Lifetime, Admirals Club Lifetime, LowValueCustomer everywhere
Posts: 6,447
Veterans Advantage Broken - again!
Tried to book MSY-EWR-MSY on 12/10 - 12/16 and got the following message:
! Continental.com was unable to retrieve the rule(s) pertaining to the program at this time. Please contact the Electronic Support Desk at 1-800-300-1547 for assistance in redeeming your eCertificate offer.
Books fine without the discount.
! Continental.com was unable to retrieve the rule(s) pertaining to the program at this time. Please contact the Electronic Support Desk at 1-800-300-1547 for assistance in redeeming your eCertificate offer.
Books fine without the discount.
#2
Join Date: Jan 2009
Location: CLEVELAND AREA
Programs: -UA 1K-Hilton Diamond-
Posts: 210
same here
#3
Join Date: Mar 2006
Programs: UA Lifetime Gold, Marriott Rewards Platinum, HHonors Gold, Hyatt Diamond
Posts: 1,385
Only slightly OT
In the past I have sometimes found that Veterans Advantage did not give me any discount at all on CO -- ran the reservation with the discount number entered and then left blank. Same price. Other times I do get about a 5% discount. Anyone have any idea why this is? Load factor algorithms?
#4
Original Poster
Join Date: Jan 2008
Location: NYC, MSY
Programs: DL DM, 1.5MM, NEXUS, Sky Club Lifetime, Admirals Club Lifetime, LowValueCustomer everywhere
Posts: 6,447
In the past I have sometimes found that Veterans Advantage did not give me any discount at all on CO -- ran the reservation with the discount number entered and then left blank. Same price. Other times I do get about a 5% discount. Anyone have any idea why this is? Load factor algorithms?
#5
Original Poster
Join Date: Jan 2008
Location: NYC, MSY
Programs: DL DM, 1.5MM, NEXUS, Sky Club Lifetime, Admirals Club Lifetime, LowValueCustomer everywhere
Posts: 6,447
ESD handled it just fine - took over 12 minutes though.
#6
Join Date: Oct 2007
Location: Catania, Sicily/South Jersey (PHL)/Houston, Texas/Red Stick/airborne in-between
Programs: United Global Svs, AA PlatPro, WN RR, AZ/ITA Freccia, Hilton Diam, Bonvoy Gold, Hertz Prez, IHG
Posts: 3,541
It is working for me at the moment. But has failed for overseas travel in the past.
Ciao,
FH
Ciao,
FH
#7
Original Poster
Join Date: Jan 2008
Location: NYC, MSY
Programs: DL DM, 1.5MM, NEXUS, Sky Club Lifetime, Admirals Club Lifetime, LowValueCustomer everywhere
Posts: 6,447
I tried a couple of experiments and found that if I tried to use a "generic" discount code, it gave me the message and would not process the discount - but if I entered the Travel Discount Code from the front of my VA card, it worked fine.
Is seems that CO finally closed the glaring loophole that existed.
Is seems that CO finally closed the glaring loophole that existed.
#8
Company Representative, United Airlines
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,176
I tried a couple of experiments and found that if I tried to use a "generic" discount code, it gave me the message and would not process the discount - but if I entered the Travel Discount Code from the front of my VA card, it worked fine.
Is seems that CO finally closed the glaring loophole that existed.
Is seems that CO finally closed the glaring loophole that existed.
#9
Join Date: Mar 2006
Programs: UA Lifetime Gold, Marriott Rewards Platinum, HHonors Gold, Hyatt Diamond
Posts: 1,385
All flights?
Thanks.
#10
Company Representative, United Airlines
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,176
Hi spainflyer, it should work worldwide. If you have a particular example you'd like us to look into, feel free to post it here or send me a PM.
#11
Join Date: Jan 2009
Location: CLEVELAND AREA
Programs: -UA 1K-Hilton Diamond-
Posts: 210
I tried a couple of experiments and found that if I tried to use a "generic" discount code, it gave me the message and would not process the discount - but if I entered the Travel Discount Code from the front of my VA card, it worked fine.
Is seems that CO finally closed the glaring loophole that existed.
Is seems that CO finally closed the glaring loophole that existed.