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-   -   does CO engage in variable pricing based on browser cookies/visits/onepass #? (https://www.flyertalk.com/forum/continental-onepass-pre-merger/987930-does-co-engage-variable-pricing-based-browser-cookies-visits-onepass.html)

airzim Aug 24, 2009 9:13 am

The CO inventory system does not have the capability to differentiate between booking requests based on individual. Every person searching for seats has the same chance of grabbing the lowest fare. As far as I know, there is no fare elasticity calculation embedded in the inventory availability based on OnePass number.

However, Point of Sale does discriminate fares based on origin location, so that might be a factor but unlikely.

Chances are you searched for the flights too many times and drove up the marginal fare calculator in the RES system which is dynamically driven based on future demand as has been stated.

No shady dealings.

RNE Aug 24, 2009 9:31 am

None of my split personalities is wacky enough to believe CO is doing this (not that it can't be done, mind you), not even my Mr. Monk personality who has no problem checking a flight price twice daily for six months or more. (Most people don't plan as far out as yours truly.) When doing this daily checking for weeks on end, I routinely notice the price go up and down, often by seemingly set amounts. Might be $340, then $310, then $370, then back to $340, varying by $30 each time, but it's not because anyone is checking the prices. If you're paranoid, you might believe CO is messing with you personally. They're not. CO only messes with me personally. Just ask my psychiatrist at the Psychoneurotic Institute for the Very, VERY Nervous.

octopic Aug 24, 2009 10:25 am

There are a couple of things to think about here:

1) The GDS and the websites are not linked in real-time. This is why sometimes when you go to book something it will tell you that the fare is no longer available. This is what happens when you mix 1960's era technology with 1990's.

2) We're talking about a company here that can't even manage basic CRM tasks and you think they're doing advanced real-time demand pricing models? These are the same people who e-mail me telling me that I'm close to making Platinum when I'm already Plat.

xFF Aug 24, 2009 2:32 pm


Originally Posted by octopic (Post 12274032)
There are a couple of things to think about here:

1) you mix 1960's era technology with 1990's.

2) even manage basic CRM tasks

Sufficiently advanced incompetence is indistinguishable from malice.

Bernoulli 777 Aug 24, 2009 4:44 pm


Originally Posted by xFF (Post 12275614)
Sufficiently advanced incompetence is indistinguishable from malice.

LOL!!

B7

channa Aug 24, 2009 4:47 pm


Originally Posted by Hartmann (Post 12272945)
2) We're talking about a company here that can't even manage basic CRM tasks and you think they're doing advanced real-time demand pricing models? These are the same people who e-mail me telling me that I'm close to making Platinum when I'm already Plat.

:D

Yeah, these same people sent me a Mileathon email today, and when I clicked on the link, it told me to come back on 9/1 when it starts. Their EUA is ridden with loopholes where people can circumvent the priority just by being at the right place at the right time.

There's no way they're doing this.

Bernoulli 777 Aug 24, 2009 4:48 pm

Now for us paranoids...
 
Now for us paranoids who are lower tier computer jocks:
What is the easiest way to clear cache and/or cookies, as described above?

sbm12 Aug 24, 2009 4:58 pm


Originally Posted by Bernoulli 777 (Post 12276377)
Now for us paranoids who are lower tier computer jocks:
What is the easiest way to clear cache and/or cookies, as described above?

In IE click Tools | Internet Options. In the middle of that dialog there should be a section labeled "Browsing History" with a delete button in it. In FireFox 3.x click Tools | Clear Private Data.

bluegrinch Aug 24, 2009 5:50 pm

For what it's worth, I have had the opposite experience more than a few times, but that happens for BusinessFirst bookings made around midnight Houston time when, I suspect, CO releases unsold or canceled inventory. Every now and then, the difference is such that it's "buy now, ask questions later."

xFF Aug 24, 2009 6:24 pm


Originally Posted by Bernoulli 777 (Post 12276377)
Now for us paranoids who are lower tier computer jocks:
What is the easiest way to clear cache and/or cookies, as described above?

You might also investigate http://www.ccleaner.com/ CCleaner. Free, no spy- or ad- ware, over 300 MM in use, and one click removes unwanted cookies, etc.

octopic Aug 24, 2009 7:39 pm


Originally Posted by Bernoulli 777 (Post 12276377)
Now for us paranoids who are lower tier computer jocks:
What is the easiest way to clear cache and/or cookies, as described above?

Install Google Chrome and use the Incognito mode.

SeamusSA Aug 24, 2009 7:50 pm

Read again
 

Originally Posted by Renard (Post 12272935)
The offer such guarantees hoping most won't take advantage of it.

I, for one, don't trust the airlines enough to do it. I tend to think that they'll try to weasel out of paying. I know from experience that our major US chains with a similar policy do so. If I find a plane ticket cheaper on a different website for the same flights...I buy it on that other site. Especially with the dynamic nature of airline fares....what's there now might not be there in 10 mins. When CO (or whatever airlines) goes to check verify the lower price.. and it is gone...then you're screwed. You can take screen shots etc...but will they accept them? Well if they're looking to get out of paying...maybe not.

Renard - you must BUY, not just find a lower fare on another site to claim the LFG. All the screen shots in the world won't help. Actually makes sense, too, as those lower fares are quite often unavailable when you try to complete the purchase to say nothing about what shenanigans someone with basic Photoshop skills could try to pull.

paule123 Aug 25, 2009 10:00 am


Originally Posted by speedster1978 (Post 12273483)
I've suspected this as well, as quite a few times have found fares and then come back 15 minutes later to book it, the fare is now way higher...

Then to confirm things, I'll use another browser, not logged in ever as my OnePass, and it shows the lower fare again... so I'll book there and just be done with it...

+1

I and my coworkers have noticed this curious behavior many times.

PSU Mudder Aug 25, 2009 11:23 am

I've noticed the behavior too, but after waiting for a little bit, the price reverts to its original.

So, I'm also in the camp that the earlier search caused the last seats in the bucket to be pulled (which is actually a good thing, if you think about it -- once you click on a fare, you want those seats reserved for you so that the fare doesn't go up while you are completing the transaction). Once the earlier search times out, the seats are released back into inventory.

Xyzzy Aug 25, 2009 11:26 am


Originally Posted by PSU Mudder (Post 12280474)
So, I'm also in the camp that the earlier search caused the last seats in the bucket to be pulled (which is actually a good thing, if you think about it -- once you click on a fare, you want those seats reserved for you so that the fare doesn't go up while you are completing the transaction). Once the earlier search times out, the seats are released back into inventory.

I am sure that this is exactly what is happening.


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