sbm12

Wirelessly posted (BlackBerry9630/4.7.1.40 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/105)

Because some idiot at XJet is trying to deflect blame.

JohnneeO

[QUOTE=N965VJ;12201665]Interesting thread over at ExpressJetPilots.com.

Post # 42 in that same thread:

"Ok now in all seriousness. In my short time as a captain (2 years) I have had a relatively easy/normal ride.
Only one aborted takeoff, no air returns, (well CK tried to create one but I stomped on his *** !)
The normal long sits at EWR and one 2 hour sit at IAH recently (After 2 hours with an UPDATE in another hour). At Houston I TOLD ops I was coming back to a gate and would they find me one please. Ops said to stay out and wait for further updates. I said you misunderstood me, "I'm coming back, please find me a gate." They capitulated after telling me expect a call from CPO. Guess what, no call ! So either they throw false threats or it did get to CPO and they backed me up. Either way, don't care, finally got to destination 4.5 hours late, but EVERY pax thanked ALL the crew for a job well done, and not having them sit out there for what would have been 3+ hours."

dunderhead

Since the ticket was sold by Continental (i.e. the IATA documents expressly state "Issued by Continental Airlines"), it's a CO flight number, everything says CO...for their CorpComm people to say nothing and deflect the blame shows that their presence is completely not needed and the entire department should be canned to save money. The complete and utter drivel that is coming out of the mouth of the ExpressJet hack should be saved for a course study in how NOT to handle a public relations debacle. CO shrugged its shoulders and said "not us" after BUF...this from the airline which has screwed over its creditors, employees, and passengers more often than any other in American aviation history with its multiple bankruptcy filings. The pax need to file lawsuits against Continental and ExpressJet as jointly and severally liable, and retain a major market aviation attorney like Mike Holland to fight their case for them.

sbm12

Except the part that says "Operated by ExpressJet d/b/a Continental Express" on the booking screen, the ticket and everywhere else that it says Continental.

CO is certainly on the hook from a PR perspective but that does not make them legally liable.

westtexas

Unless your luggage was still in the hold.

soitgoes

I'd still just pick it up at the airport.

N231LA

[QUOTE=JohnneeO;12203271]Finally, a Captain with b*lls !! Now, if the rest of the world's flight crews could just grow some.....this "problem" would not exist.. Way to go!!!^

Steph3n

I can't figure out why signature aviation refused to help them(it was mentioned in the pilot forums), if it was a money issue I as a PASSENGER would put up a CC to cover it, if that was the issue.

Lehava

The bottom line when it comes to customer service is PERCEPTION IS REALITY. You can bet everyone who has heard this story and is upset is thinking "I am never booking with Continental" not "I'll never book with ExpressJet". It doesnt matter what the law says, what the CoC says....this PR nightmare is going to fall fully on CAL and if they were smart they would have realized that on moment 1.

N965VJ

Recent post from a FA:

todd325

What's worse though? I'm sure XJ has insurance that will pay a settlement to the 47 pax, but this doesn't make CO look good at all in the public eye and I'm sure there are at least 47 people out there vowing to never fly on CO again and convincing everyone they know to do the same.

pbjag

Exactly. While you may be forced to check luggage because it is an RJ, there is nothing I would ever have in a checked bag that I would not be willing to walk away from and pick up later...

dunderhead

Continental's corporate communications department has been a shambles ever since Ned Walker left for Delta. I remember the days of Jim Briganz(sp?), Jeff Awalt...would be hard-pressed to name anybody at CO who ever gets quoted regularly in the consumer or trade press, probably too engrossed in adding those addendums to "The Book of Excuses".
There is no consistent message emanating from CO, nor are they regarded by the mainstream or trade press as particularly helpful. My neighbour does a nationally-syndicated radio show and he says, of all the legacy carriers, CO is the slowest to respond to a query, if at all...whereas AC's CEO will answer him back same day, even on a weekend. Maybe once CO gets into *A, they can learn something from their colleagues....he even gives UA a better communications rating, (some of you might not agree), stating that John Tague is a gentleman to deal with.

colpuck

There is the law, and the law you can enforce. I just don't see the local AUSA/DA going after some poor pax that popped the emergency exit and left the plane. Even if the AUSA did try and prosecute the case, they wouldn't find a jury that would convict.

Buster CT1K

Absolutely shameful, inexcusable behavior from both Continental and ExpressJet.