That Change will be $691, no $300, no $175

Old Apr 30, 09, 8:13 am
Original Poster
Join Date: Sep 2001
Location: Austin, tx, USA
Programs: UA 1K, Hertz 5-star, Marriott Gold
Posts: 256
That Change will be $691, no $300, no $175

I had to make a change to a flight next week. No problem, I thought, just call the elite desk and they'll take care of it. I call them up and they tell me that it's going to be $691 (including change fee to make the change I want). Ouch. I hang up trying to figure out if there is another way to do this. I go online and try to make the change via It offers to let me make the change for $300! Much better than $691, so I go ahead and try to make the change. I get all the way to the payment screen and it errors out. Wonderful, I think, it's not going to let me do it. I can support expecting to argue with them that they need to honor the offered $300 change. The woman says that she's able to make the change for $175 total. Obviously I took it. I am seriously confused as to the massive differences in prices from the three outlets for the same thing. Perhaps if I had kept looking they would've eventally paid me to make the change...
octopic is offline  
Old Apr 30, 09, 8:45 am
Join Date: Dec 2006
Location: SJO
Programs: CO Gold
Posts: 1,223
that happens to me all the time, but its normally the other way around, the website charges me more

as a result of a series of changes that I made back in Jan I found it simpler to just cancel a ticket , book a new one altogether and then change the first one for a different trip, in one case the change of dates ended up being like 600 dollars while the original ticket was 300

I just used one of those tickets for a flight coming up in June, the website offered me 3 flight combinations and the one I wanted was not listed, a quick call and it all got taken care of
wolfie_cr is offline  
Old Apr 30, 09, 9:11 am
Join Date: Dec 2007
Location: San Francisco
Programs: UA Gold, SPG Gold, Hertz Gold, Avis President's Club
Posts: 557
Happens to me very frequently. I usually price out a new ticket on the website, see the fare difference between mine and the new one, and then I call in. If the price is more than what I expect, I hang up and call again. Rinse, wash, repeat till you get a rep that gets it right.
yonajon is offline  

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