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-   Continental OnePass (Pre-Merger) (https://www.flyertalk.com/forum/continental-onepass-pre-merger-488/)
-   -   That Change will be $691, no $300, no $175 (https://www.flyertalk.com/forum/continental-onepass-pre-merger/949092-change-will-691-no-300-no-175-a.html)

octopic Apr 30, 09 8:13 am

That Change will be $691, no $300, no $175
 
I had to make a change to a flight next week. No problem, I thought, just call the elite desk and they'll take care of it. I call them up and they tell me that it's going to be $691 (including change fee to make the change I want). Ouch. I hang up trying to figure out if there is another way to do this. I go online and try to make the change via continental.com. It offers to let me make the change for $300! Much better than $691, so I go ahead and try to make the change. I get all the way to the payment screen and it errors out. Wonderful, I think, it's not going to let me do it. I can co.com support expecting to argue with them that they need to honor the offered $300 change. The woman says that she's able to make the change for $175 total. Obviously I took it. I am seriously confused as to the massive differences in prices from the three outlets for the same thing. Perhaps if I had kept looking they would've eventally paid me to make the change...

wolfie_cr Apr 30, 09 8:45 am

that happens to me all the time, but its normally the other way around, the website charges me more

as a result of a series of changes that I made back in Jan I found it simpler to just cancel a ticket , book a new one altogether and then change the first one for a different trip, in one case the change of dates ended up being like 600 dollars while the original ticket was 300

I just used one of those tickets for a flight coming up in June, the website offered me 3 flight combinations and the one I wanted was not listed, a quick call and it all got taken care of

yonajon Apr 30, 09 9:11 am

Happens to me very frequently. I usually price out a new ticket on the website, see the fare difference between mine and the new one, and then I call in. If the price is more than what I expect, I hang up and call again. Rinse, wash, repeat till you get a rep that gets it right.


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