Great Service CO 868 EWR-LAS and WOW, what a way to serve Cognac
Apr 26, 2009, 6:15 am
#1
Original Poster
Join Date: Jun 2005
Location: Charlotte, NC, USA | CLT, formerly LHR & AMS (with just a bit of PSP)
Programs: BAEC Gold, Hilton Diamond, BonVoy Titanium, (soon former) Caesars7*, (former) Wynn Black, HR "Icon"
Posts: 8,172
Great Service CO 868 EWR-LAS and WOW, what a way to serve Cognac
I have only praise for the incredible flight attendants working CO 868 from EWR-LAS yesterday.
Not only was the service incredibly professional and prompt, but I was blown away by my Cognac service.
After lunch, when the very attentive flight attendant asked if I wanted anything else, I said, "sure, a Cognac." He replied "would you like it straight up, and should I warm it for you?" --- of course my reaction was "YES!"
My Courvoisier VSOP Cognac was delivered in a bath of warm water, and the glass was appropriately heated. WOW!! ^^^
Is this a common procedure on CO? I've never seen it before, but it sure was awesome.
Only thing better would have been a Hennessy Paradis, but I knew that would be forthcoming upon arrival in Vegas (and, yes, it most certainly was after a most lovely dinner outside @ SW @ Wynn Las Vegas).
Not only was the service incredibly professional and prompt, but I was blown away by my Cognac service.
After lunch, when the very attentive flight attendant asked if I wanted anything else, I said, "sure, a Cognac." He replied "would you like it straight up, and should I warm it for you?" --- of course my reaction was "YES!"
My Courvoisier VSOP Cognac was delivered in a bath of warm water, and the glass was appropriately heated. WOW!! ^^^
Is this a common procedure on CO? I've never seen it before, but it sure was awesome.
Only thing better would have been a Hennessy Paradis, but I knew that would be forthcoming upon arrival in Vegas (and, yes, it most certainly was after a most lovely dinner outside @ SW @ Wynn Las Vegas).
Apr 26, 2009, 6:29 am
#2
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Very nice!
I think that many of the FAs have their own "tricks" for little things like that to make the service just a bit better when they want to. I had one FA who carried a mini pepper grinder and offered fresh ground pepper on the appropriate courses during meal service. I've had one share some recipes for cooking in the galley, including biscuits & gravy and making chocolate milk on flights even when there isn't the sundae cart with the syrup.
Little things like this are truly what make flying enjoyable for me.
I think that many of the FAs have their own "tricks" for little things like that to make the service just a bit better when they want to. I had one FA who carried a mini pepper grinder and offered fresh ground pepper on the appropriate courses during meal service. I've had one share some recipes for cooking in the galley, including biscuits & gravy and making chocolate milk on flights even when there isn't the sundae cart with the syrup.
Little things like this are truly what make flying enjoyable for me.
Apr 26, 2009, 9:43 am
#3
Join Date: Apr 2007
Location: MFE / SAT
Programs: UA Premier Silver, Hyatt Platinum, Marriott Silver
Posts: 3,681
Be sure to send in a compliment letter to CO.
Apr 26, 2009, 11:20 am
#4
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,230
Man, I can't even get my nuts warmed on a domestic flight! 
Apr 26, 2009, 12:01 pm
#5
Join Date: May 2005
Location: PHX
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Posts: 3,246
Apr 26, 2009, 2:50 pm
#6
Join Date: Dec 2004
Location: Lovely Tahoe City
Programs: UA 1mm Gold. Former 1K and GS.
Posts: 951
Perhaps not on a domestic flight, but fairly common for BF.
Actually, UA almost does it as a matter of course. I actually have to ask for it NOT to be heated as I prefer mine out-of-bottle.
Glad it's finding it's way to domestic flights.
Apr 26, 2009, 2:56 pm
#7
Join Date: Feb 2007
Location: NJ/NYC
Programs: UA and HH
Posts: 4,346
Glad your service was better than mine (on 4/17). My friend and I were in F and we got cut off after 2 BEERS. The FA claimed that we drank them too fast so she refused to serve us more.
Apr 26, 2009, 11:01 pm
#10
Join Date: Jan 2009
Location: NYC-JFK/LGA
Programs: UNITED Mileage Plus,JetBlue True Blue, American AAdvantage
Posts: 13
It definitely showed that the crew cared about their job and tried their best to ensure you have a great time onboard. I think the least you can do is send CO a compliment letter hopefully it traces back to the crew. If this behavior was only common......
Apr 27, 2009, 12:19 am
#11
Join Date: Nov 2007
Location: EWR
Posts: 373
Please do send in a letter! Feel free to ask for it to be warmed, it's as simple as putting some hot water in a mug to warm it up for you.
Apr 27, 2009, 6:10 am
#12
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,230
Yes, that does seem rather simple. But so does giving me a little more detail on the wine offerings when I'm flying BusinessFirst, beyond "French White or California White." Several times, I've had the FAs go near apoplectic when I asked for more information, or to see the bottles. I'm not a cognac drinker, but if I were, I'd sure as heck be hesitant to ask for it to be served warm!
Apr 27, 2009, 7:04 am
#13
Join Date: Jul 2004
Location: NYC
Programs: DL PM, DL MM
Posts: 4,245
Can you warm my cognac.....c'mon give me a break.
Apr 27, 2009, 8:17 am
#14
Original Poster
Join Date: Jun 2005
Location: Charlotte, NC, USA | CLT, formerly LHR & AMS (with just a bit of PSP)
Programs: BAEC Gold, Hilton Diamond, BonVoy Titanium, (soon former) Caesars7*, (former) Wynn Black, HR "Icon"
Posts: 8,172
+1, it's the "little things" that make life interesting, on a daily basis.
I was planning to.
That's quite interesting. Nice to hear this is more common, than I realized.
Not sure if i'd necessarily ask for my cognac this way on a regular basis; but I do appreciate FAs who strive to provide personalized service.
I'd say, ask politely, if it's something one desires. Worst case, the FA can refuse; though, I'm guessing most would comply; even if they feel you are a bit wacky.
A polite first class passenger, with a request shouldn't ever be an issue. It's not a demand, it's a request.
What's the point of first class, if you can't make a "special" request?
BTW, this type of service, provides justification for one to choose CO when they are purchasing a first class ticket. In this case, I paid approximately $100 more (than other comparable flights) to book straight into first class on an A fare.
I concluded the flight with the feeling, that I would most definitely pay the $ to book right into CO FC. Only disclaimer is that the first class fare (A) from MHT-EWR-LAS is in the $300's+ tax. ^
I was planning to.
It's pretty common, for me at least.
Perhaps not on a domestic flight, but fairly common for BF.
Actually, UA almost does it as a matter of course. I actually have to ask for it NOT to be heated as I prefer mine out-of-bottle.
Glad it's finding it's way to domestic flights.
Perhaps not on a domestic flight, but fairly common for BF.
Actually, UA almost does it as a matter of course. I actually have to ask for it NOT to be heated as I prefer mine out-of-bottle.
Glad it's finding it's way to domestic flights.
A polite first class passenger, with a request shouldn't ever be an issue. It's not a demand, it's a request.
What's the point of first class, if you can't make a "special" request?
BTW, this type of service, provides justification for one to choose CO when they are purchasing a first class ticket. In this case, I paid approximately $100 more (than other comparable flights) to book straight into first class on an A fare.
I concluded the flight with the feeling, that I would most definitely pay the $ to book right into CO FC. Only disclaimer is that the first class fare (A) from MHT-EWR-LAS is in the $300's+ tax. ^
Apr 27, 2009, 9:27 am
#15
Join Date: Mar 2005
Programs: Continental Onepass, Hilton, Marriott, USAir and now UA
Posts: 6,433
Great service isn't just limited to first class or CO. I had a fabulous FA on a COEx flight to BWI who was not only superb in the service mode, but was incredibly upbeat as well. She made everyone feel good she was so happy. I thought that the CO magazine had little cards for complimenting good service, but I was unable to find one. I think that they should put these into their magazine so they could get immediate feedback on good service.