Change fees push me over the top
 

I have an unused ticket worth 605.00 and want to purchase a ticket worth 350.00 with that credit. CO wants 150.00 of my money to make this change... I understand that rules are rules, but this is the end of the line for me with CO. I have been the highest status on either AA, DL or CO for the past 20 years, and Plat on CO for the last 8, but I will NEVER fly CO again.

I just returned from a business trip to Denver,,, found out my buddies dad died,, want to attend the funeral tomorrow and CO wants Me to pay 150.00 for a 350.00 ticket, even though I have over a 600.00 credit with them.

DONE

hmmm... time for a change in you FT name as well then I suppose :D

Time to start buying refundable tickets. You know the rules when you 'sign the line'

since you're going to get horned on the change fee anyway you should buy a B-up.

That is a little rash and unreasonable don’t you think?

You are not going to fly CO because they won’t waive a change fee? :confused:

Great idea,,,, I could have paid 1400.00 for the 600.00 ticket and avoided the 150.00 change fee. Brilliant!

They owe me 600.00,,, I want a ticket for 300.00 and I have to PAY THEM? yes,, I am unhappy

And what airline is better?

I had some meetings change on my last week so I paid $150 to get home a day earlier. Did I like it? No. Did it cheese me that I had already paid for the ticket? Yes.

But that's life. And it was still cheaper than buying a refundable ticket.

I do not know your situation, but I am guessing that the fares were close or equal. I understand( but dont like) the 150.00 fee, but have paid this many times.

My beef is CO owes me 600.00 and I want a ticket for 300.00, why cant the 150.00 come out of the 600.00 that they owe me?

Most airlines take the change fee off the residual value of the ticket. CO wants new money for the fee. So CO is a bit less competitive in this regard, and I think that is the OP's beef.

So in the OP's situation on CO:
$600 unused ticket
$350 new ticket
----------------
Result
$250 residual value (voucher)
$150 cash needs to be paid

The OP's situation on most everyone else:
$600 unused ticket
$350 new ticket
$150 change fee
-----------------
Result
$100 residual value (voucher)
No cash needs to be paid

That is not how they do it, and it is in the fare rules when you purchase it. You will have to pay the $150 change fee with new money, and you will get the $600 in the form of a voucher or whatever the fare rules stated.

Thank you Channa,,,, I was not very articulate in presenting what you just communicated perfectly!

Exactly,,, and that is why I will be moving all of my dollars to another carrier.

Change fee ($100) can be debited from credit on jetBlue...

Pretty much everyone charges the change fee + new ticket price against the old ticket. You just pay if it goes over.

CO is the outlier on this one by requiring new money for the fee.