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Originally Posted by NCLSEA123
(Post 10839258)
Just curious, I booked my tickets to Canada back in August for travel in January. I shouldn't be charged the 1st bag fee, correct?
Originally Posted by Continental FAQ
(Post 9806444)
First Bag Fee - $15
This fee is effective on tickets purchased on or after September 6, 2008 for travel on or after October 7. 2008 and applies to travel ticketed in the economy cabin for trips within the 50 U.S., Puerto Rico, U.S. Virgin Islands and Canada. |
Originally Posted by jsvtex
(Post 10837572)
Long time reader, first time poster. Sorry it's so negative, but I needed to get this out. This is an e-mail I just sent (from the President's Club) via CO's online customer service form:
Um, I dunno. Its 15$. How much time did you spend writing that email? Also, while I understand your frustration, since you have chase continental card, you are exempt from fees - you should have pointed it out to the agent. If you didn't *think* you were exempt, weren't charged for it initially, and then charged later - well, them's the breaks, sometimes you slip through the cracks, sometimes you don't, and complaining that you got to slip through cracks initially is, well, bad. |
Just a friendly message to the OP....I stopped reading your rant about 1/3 of the way through....I expect the rep who got your letter at CO did the same, stopped caring about your issue and quickly prepared a form letter for you.
If you want to get a better response in the future, show a little care to the person who has to read your letter...be factual, hit the main points and keep it short. You'll get a lot further with this approach-- I speak from experience. |
I've flown over 50 times this year, had baggage lost, treated badly, and even destroyed on one trip... and a simple call to CO fixed things nicely...
Now I was lucky to deal with the excellent elite agents who are more then happy to assist you, but can only imagine how I would have felt being in the sour mood I was, to endure dealing with John... Now would I leave CO for that? Nope... would simply call back and tell them to get rid of John :) Living in Houston, the best choices for me are Continental or Southwest for my flights... and I think I'll stick with CO for now :) |
I'm sorry, but if this is how the OP reacts to every CSR who is less than satisfactory, then I imagine he spends the bulk of his day writing eff u letters and switching suppliers.
Yes, John did not provide the proper party line and service, but c'mon! As he wrote in the letter, you'd think someone actually did pee on his leg, for all the carrying on. |
Here's a nice format for the next time. :)
How to Write a Complaint Letter Include your name, address, and home and work phone numbers. Type your letter if possible. If it is handwritten, make sure it is neat and easy to read. Make your letter brief and to the point. Include all important facts about your purchase, including the date and place where you made the purchase and any information you can give about the product or service such as serial or model numbers or specific type of service. State exactly what you want done about the problem and how long you are willing to wait to get it resolved. Be reasonable. Include all documents regarding your problem. Be sure to send COPIES, not originals. Avoid writing an angry, sarcastic, or threatening letter. The person reading your letter probably was not responsible for your problem but may be very helpful in resolving it. Keep a copy of the letter for your records. Sample Complaint Letter Name of Contact Person, if available Title, if available Company Name Consumer Complaint Division, if you have no contact person Street Address City, State, Zip Code Dear (Contact Person): Re: (account number, if applicable) On (date), I (bought, leased, rented, or had repaired) a (name of the product, with serial or model number or service performed) at (location and other important details of the transaction). Unfortunately, your product (or service) has not performed well (or the service was inadequate) because (state the problem). I am disappointed because (explain the problem: for example, the product does not work properly, the service was not performed correctly, I was billed the wrong amount, something was not disclosed clearly or was misrepresented, etc.). To resolve the problem, I would appreciate it if you could (state the specific action you want—money back, charge card credit, repair, exchange, etc.). Enclosed are copies of my records (include copies of receipts, guarantees, warranties, canceled checks, contracts, model and serial numbers, and any other documents). I look forward to your reply and a resolution to my problem, and will wait until (set a time limit) before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone at (home and/or office numbers with area code). Sincerely, Your name Enclosure(s) cc: (reference to whom you are sending a copy of this letter, if anyone) |
I prefer "You f_______ moron, you scre____ me over again. Get me your boss, now. You are the worst company on the planet. By the way, can you check on my upgrade for tomorrow??"
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Originally Posted by chasbondy
(Post 10842878)
I prefer "You f_______ moron, you scre____ me over again. Get me your boss, now. You are the worst company on the planet. By the way, can you check on my upgrade for tomorrow??"
I know people on the interweb write LOL a lot ....but I actually di just laugh :) |
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