|
Online Check-in doesn't complete
I'm trying to check in online for a flight tomorrow (less than 24 hours away) and I get all the way through to the end, then when I try to print my boarding pass it gives me a screen which says "THIS IS NOT A BOARDING PASS. You will need to complete your check-in at the airport ticket counter. Reason: Your documention will need to be verified"
I just want to know if the seat I chose during online check-in (an exit) seat is mine, becaese when I view my reservation it says I've still got a seat at the back (row 29). Also, why would my docs need to be verified at the airport? I'm flying from the UK to the US, and have a British passport... Thanks for any info, sc_uk |
Originally Posted by sc_uk
(Post 10782450)
Also, why would my docs need to be verified at the airport?
Originally Posted by sc_uk
(Post 10782450)
I'm flying from the UK to the US, and have a British passport...
|
CO Insider has explained this in a fairly recent post. Many passengers, including US citizens, have to have their passport rescanned. My mom has flown internationally on CO on the same passport (same Onepass number, same everything) several times a year for 5-6 years, and she has to have hers rescanned today.
|
After flying from the US to UK in October and having no Problem with Intl Check-in on the computer, I flew to Germany last week and received this message, due to the difference between my middle initial on the ticket and middle name being spelled out on the passport. Checked in at the Kiosk, scanned my passport and then had to wait for a co Employee to scan her ID card and verify that the passport matched on a internal screen.
|
Your seat you selected should be held for you even if OLCI doesn't complete - the reservation page doesn't update this.
Best way to check is the seat map on the PDA site or the flight status section of CO.com - see if the seat you picked is now marked as occupied. |
Originally Posted by star_world
(Post 10783362)
Your seat you selected should be held for you even if OLCI doesn't complete - the reservation page doesn't update this.
Best way to check is the seat map on the PDA site or the flight status section of CO.com - see if the seat you picked is now marked as occupied. |
CO probably realized they were paying too many fines for bad APIS info
|
Originally Posted by star_world
(Post 10783362)
Your seat you selected should be held for you even if OLCI doesn't complete - the reservation page doesn't update this.
Best way to check is the seat map on the PDA site or the flight status section of CO.com - see if the seat you picked is now marked as occupied. |
Originally Posted by rkkwan
(Post 10784505)
Yes, it's technically checked-in. Just can't print BP until passport is scanned.
Unfortunately, I don't think it is technically checked in. I say this because this has happened to me on my last two flights to central america, and in both cases I was told upon attempt to check in online, that I was unable to and that my docs would need to be verified at the airport. The problem with this is that unless you are checked in, you can not get on the upgrade standby list!!! IMO, CO should circumvent this problem, as it is unfair to prevent access to upgrade simply because of a glitch in the system that is not the pax's fault. BTW, this is what Scott posted about the issue: Hi texas gold, we're no longer able to accept manually entered passport information for international online check-in, which would likely explain what happened in your case... and many others'. We needed to make this change to comply with our governmental requirement to provide error-free documentation information (known as "APIS") for international travel. The compliance obligations have recently become very strict. The good news is that relief is a simple kiosk check-in away. Specifically, if you've used your passport to check in for an international itinerary at one of our airport kiosks, your passport information will be stored and will enable you to check in online for international itineraries in the future. Unfortunately, this requirement came about rather abruptly, so we're sorry for the lack of notice (and widespread front line awareness for that matter). In the next year, we're going to do what we can to make this new process more workable (like enabling the 'pre-registration' of your passport at any kiosk). __________________ Scott O'Leary Managing Director, Customer Experience | Continental Airlines |
Originally Posted by numexbigjim
(Post 10784833)
Unfortunately, I don't think it is technically checked in. I say this because this has happened to me on my last two flights to central america, and in both cases I was told upon attempt to check in online, that I was unable to and that my docs would need to be verified at the airport. The problem with this is that unless you are checked in, you can not get on the upgrade standby list!!! IMO, CO should circumvent this problem, as it is unfair to prevent access to upgrade simply because of a glitch in the system that is not the pax's fault.
|
Same problem out of SA
I have had the same problem out of Ecuador and have not been able to do anything by phone. I wonder if a CO ticket office visit or airport visit if either is close enough to make it worthwhile would work.
|
Originally Posted by star_world
(Post 10783362)
Your seat you selected should be held for you even if OLCI doesn't complete
had this problem back in July, final destination of BUD, meant no OLCI for me and when I got to the Kiosk and the CO person ran their ID at that exact same time 1hr 3 mins before departure time, the computer released the hold on all unclaimed seats, since I hadnt officially checked in my seat was released and all that was left was not a seat I was willing to sit in on a Full flight. So if anyone checks in after the computer released the unclaimed seats the only place to get them will be the gate, most likely by the time you get there they will have alreday been reassigned |
FYI - I have flown a 140+K this year, and got this same message on my last 3 check-in's. I tried scanning my passport again, and that did not solve the problem. I found out that CO has updated/changed their software, and if your full name on your passport is not exactly the same as the name on your ticket, you cannot check in online (ie. if you use your First Name and middle initial on your ticket, and your passport has your middle name spelled out, the system kicks you out and will not check you in).
|
| All times are GMT -6. The time now is 1:33 am. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.