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Bye-Bye Transcon....Well, Almost
Checked for another thread before I posted this, but didn't find one.
Just wanted to let all of our amazing FFs that our traditional transcon service will now only be available on EWR-LAX-EWR and EWR-SFO-EWR flights. All other west-coast destinations will still continue to offer our First Class service with two meal choices. We appreciate your continued business with us:) |
Well that's a total bummer. I wonder if this means they will be differing the price on EWR-SFO/LAX vs all the other transcons to reflect the level of service.
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<sigh>
You'd think that CO would be able to leverage their cost advantage in meals via Chelsea to help further differentiate the product. Just out of curiosity, what's the excuse? Unprecedented fuel prices? Overcapacity in the market? Customers feedback? Alignment with our future partners? |
We appreciate your continued business with us |
Originally Posted by J.Edward
(Post 10544557)
<sigh>
You'd think that CO would be able to leverage their cost advantage in meals via Chelsea to help further differentiate the product. Just out of curiosity, what's the excuse? Unprecedented fuel prices? Overcapacity in the market? Customers feedback? Alignment with our future partners? |
Uh, short of an offical release, I would consider this internal information. Careful about not messing up our (so far) blessing from the company. Not that our customers don't have the right to know, just that the company has a right to decide when to release it.
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Originally Posted by pptp
(Post 10544597)
Uh, short of an offical release, I would consider this internal information. Careful about not messing up our blessing from the company. Not that our customers don't have the right to know, just that the company has a right to decide when to release it.
--- Edit: Actually, by next year with LiveTV installed, I believe EWR-LAX/SFO will be exclusively on the 739ERs. So, perhaps we'll get an official release about the enhanced service on those two routes. |
Originally Posted by pptp
(Post 10544597)
Uh, short of an offical release, I would consider this internal information. Careful about not messing up our blessing from the company. Not that our customers don't have the right to know, just that the company has a right to decide when to release it.
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Originally Posted by rkkwan
(Post 10544615)
There is no official and specific "transcon service" to start with, so I don't see any official release.
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Originally Posted by pptp
(Post 10544663)
Hmmm...didn't know that. There is a specific service level internally (and of course those PAX who fly trans-con know of it).
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Originally Posted by pptp
(Post 10544597)
Uh, short of an offical release, I would consider this internal information. Careful about not messing up our (so far) blessing from the company. Not that our customers don't have the right to know, just that the company has a right to decide when to release it.
This just in from the company. "We are reducing the # of peanuts per bag from 12 to 11. It was a painful decision that went through every level of the company from inflight,marketing,maintainence,numerous task forces and number crunching bean counters all the way to the top, but the $90,000,000.00 this will save a year more than offsets the fuel hedge fiasco we paid one of our execs to hedge fuel at the wrong time.* Note, most of this is tounge in cheek,but you get my drift!:D |
Originally Posted by pptp
(Post 10544663)
Hmmm...didn't know that. There is a specific service level internally (and of course those PAX who fly trans-con know of it).
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This sucks in that they are cutting services, though it doesn't really affect me much as I rarely fly the transcon routes.
Any word on the effective date for this change? And really how many destinations are affected? I count four from memory (SAN, SNA, SEA, PDX) for a total of 12 flights each way daily (3 to each destination). LAX/SFO offer a combined 13 flights each way daily, so the majority of the transcon flights will keep the service, if you want to twist the stats that way. ;) |
Originally Posted by BuddyPass
(Post 10544620)
I was actually told from a passenger before I found out from the company. I was working a flight up front and a passenger asked me questions about it. Not sure how he found out, but the word is already out somehow.
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If this turns out to be true,
first, hate to say 'I told you so'... http://www.flyertalk.com/forum/showt...=#post10442459 and second, Big :td::td::td::td::td: to CO on this cut in quality. |
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