What exactly is the cookie rule?
 

I fly 2 weeks every month and take a lot of DTW-CLE-LAS flights, and recently took a DTW-EWR-Aruba flight. The flights are over 4 hours and I've noticed that we always get cookies about an hour before we land. But last week I flew back from Aruba and there were no cookies! I'd grown so used to the service I just had to ask. The FA told me that cookies are only served on breakfast flights (we were on a dinner flight.)

I thought it was any flight over 4 hours. And I also recall getting cookies on some afternoon and evening flights. Anyone know the exact rule? I always think of it as one of the best 1st Class perks. Is it only the dinner flight that doesn't add them? Just curious! :)

For me it has always been daylight flights that have the cookies
EWR-LAX, EWR-SFO , LAS-EWR and Europe-EWR

My experience has been that its only the breakfast flights because lunch and dinner service include a dessert, and breakfast does not.

cookies from SJU
 

In spring of 2006, I did two separate MR's EWR-EJU-EWR using the nighttime rotation, and got upgraded all 4 segments (as a Silver!). On the way down, we had the full F meal service, with salad, choice of main course, and dessert - no cookies. On the way back, I think we had ONLY the cookies.

Once you eat every last carrot and pea on your plate, you can have a cookie.




(sorry, I couldnt resist)

I think there is no rhyme or reason. It is whenever they feel like baking. There is a whole thread about the smell of cookies on the plane with no cookies in sight.

The 'official' Cookie Service Manual:

1. Place cookie dough in oven.
2. Bake cookies and ensure entire cabin has baked cookie aroma.
3. Remove cookies from oven.
4. Do not distribute cookies to passengers.
5. Observe how long it takes for “Where is my #%&@% cookie :mad:?” thread to appear on FlyerTalk.

Well it most recently used to be cookie on b'fast/lunch flights > 4 hours and ice cream sundae on dinner flights > 4 hours. The "desert" served alongside lunch on these flights was usually that caramel-nut-chocolate concoction.

As discussed in another thread, they're taking sundaes off many (most/all?) of the longer non-transcons and they took out the cookie/sundae detail from the website, so anything goes now I guess...

i believe it is completely hit or miss on the cookies because of the following...

CO used to specifically list that cookie service was offered on flights of 3.5 hours or more that offered a "breakfast/lunch" service. mind you, it did not say "snack" service.

It also stated that sundaes were offered on flights of 3.5 hours or more that offered "dinner" service.

Those meal descriptions were recently removed and replaced with "dessert"

However, with that said, it seems that CO, for the most part, still offers cookie service on flights of approx 3.5-4 hours or greater that offer breakfast/lunch service. its been hit or miss since day one.

Unofficial policy
 

That sounds reasonable as the official policy.

(Based only on my experience,) the following seems to be the unofficial policy when all of the conditions noted in the offical policy have been met:

1. If catering remembered to stock the cookie dough and everything else needed, and
2. If the flight attendant feels like it, and
3. If the flight attendant remembers to begin the baking process in time, and
4. If the flight attendant is not on his way home after the flight, and
5. If the flight attendant feels like it, then

You might have cookies served to you in First Class.

Note: the circumstances in which we smell cookies but are not actually served cookies almost always (again, in my experience) involves a sudden increase in the size of the contents of the First Class FA's flight bag.

Seriously, though, once when I asked an FA why the smell but no cookies, her response was, "My kids will love them and most of you look like you don't need them." Customer Care wonders why they are on my speed dial.

Friday was the first time I have ever had the chocolatey goodness of the fresh baked cookie. It was a breakfast flight to SFO, I usually fly an evening flight. The FA was asking the other FAs around if they wanted the 'extras'.