did Chase refuse to re-issue anyone else's PC passes?
Jul 21, 2008, 7:37 pm
#1
Original Poster
Join Date: Jun 2007
Programs: CO-plat, SPG-plat
Posts: 1,655
did Chase refuse to re-issue anyone else's PC passes?
I called Chase last week to tell them that the PC passes from my CO Chase card anniversay in Jan expire in Sep. The CSR told me that their SOP is to issue passes valid for 6 months and refused to issue new ones. I found this inconsistent with other peoples' experiences. Am I the only one to have this problem?
Jul 21, 2008, 8:39 pm
#2
Join Date: Dec 2007
Location: Gotham City
Programs: Rapid Rewards, Skymiles, HHonors, Amex MR; Browns, Cavs, Indians, and Buckeyes Season Ticket Holder
Posts: 2,027
I called Chase last week to tell them that the PC passes from my CO Chase card anniversay in Jan expire in Sep. The CSR told me that their SOP is to issue passes valid for 6 months and refused to issue new ones. I found this inconsistent with other peoples' experiences. Am I the only one to have this problem?
we were told that because we no longer have the card (upgraded to Prez Plus card) that we couldn't be given new passes (ours had only 5 months) and that our current passes were in fact invalid (though they have no way of knowing)
Jul 21, 2008, 9:07 pm
#3
Join Date: Dec 2003
Location: LAS, SAT, IAH
Programs: Flying Nut
Posts: 6,365
I got mine just fine. Sorry to hear of your troubles.
Aug 20, 2008, 3:47 pm
#4
Original Poster
Join Date: Jun 2007
Programs: CO-plat, SPG-plat
Posts: 1,655
I finally received new PC passes!
After giving up on Chase, I had no recourse but to PM CO_Insider. He replied that I should receive new PC passes in a few weeks. Lo and behold, this afternoon, I received new PC passes via FedEx delivery ^
I don't know whether Chase did a mass-mailing, or CO_Insider specifically intervened on my behalf. I thank him all the same!
I don't know whether Chase did a mass-mailing, or CO_Insider specifically intervened on my behalf. I thank him all the same!
Aug 20, 2008, 5:12 pm
#5
Join Date: Nov 2004
Location: IAH
Programs: CO* Plat MM, HH Diamond
Posts: 113
Happy you had a positive outcome. I think the chase onepass credit card deal is rather lame. When I received my card there was a companion pass withit that had unbelievable restrictions on its use. I look upon the ticket offer as a scam
Aug 20, 2008, 6:40 pm
#6
FlyerTalk Evangelist
Join Date: Jul 2007
Location: CLT
Programs: UA 1K, SPG Platinum, Penalty Box 2K, PWP Posting Unit 9
Posts: 13,514
I called Chase per CO Insider's direction and received new passes via regular mail in about four weeks. No issue at all.
Aug 20, 2008, 8:38 pm
#7
Join Date: Jul 2007
Location: NJ
Programs: CO Plat, Amex Plat
Posts: 144
I called Chase to request new passes since the ones I received had a short expiration date and weren't of any use to me.
It did take a few minutes of discussion with the agent who said that she would take it up with a supervisor. I left it at that and was pleasantly surprised a couple of days later when Chase Fed-Ex'd new passes to me.
It did take a few minutes of discussion with the agent who said that she would take it up with a supervisor. I left it at that and was pleasantly surprised a couple of days later when Chase Fed-Ex'd new passes to me.
Aug 20, 2008, 8:46 pm
#8
Original Poster
Join Date: Jun 2007
Programs: CO-plat, SPG-plat
Posts: 1,655
I'm happy to hear that others also received their new PC passes ^
I do wonder, however, how many Chase CO Visa holders did NOT receive new PC passes? If not for FT and CO_Insider, I would probably count myself among them. From the above responses, I would conclude that Chase didn't mail these passes to all account holders but rather only to those who requested them.
I do wonder, however, how many Chase CO Visa holders did NOT receive new PC passes? If not for FT and CO_Insider, I would probably count myself among them. From the above responses, I would conclude that Chase didn't mail these passes to all account holders but rather only to those who requested them.
Aug 21, 2008, 7:31 am
#9
Join Date: Jan 2008
Posts: 55
I called Chase last week to tell them that the PC passes from my CO Chase card anniversay in Jan expire in Sep. The CSR told me that their SOP is to issue passes valid for 6 months and refused to issue new ones. I found this inconsistent with other peoples' experiences. Am I the only one to have this problem?