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Similar issue
Scott,
I was traveling from DFW-EWR and I showed up early enough to take an earlier departure. The Airport Kiosk asked if I wanted to move to the earlier flight and if I wanted to be put on the upgrade standby list, clicked yes, no problem everything worked. On my boarding pass, it stated that I had been placed on the upgrade list for First Class. I didn't expect to get upgraded since I was a last minute go show, but I decided to check where I was on the upgrade list on the pda site. Interestingly I wasn't listed. I went to the PC and asked if I was on the list, which agent responded that I wasn't and she put me on. I didn't get the upgrade in the end, (which I didn't expect) but it definitely seems like a possible bug. The boarding pass said I was on the list, but RES clearly didn't. Fortunately the pda site allows some transparency into the process. Just thought you should know. |
Originally Posted by CO Insider
(Post 10018768)
Later this year, we're planning to remove the upgrade questions altogether from our kiosk and online check-in systems, and simply add eligible Elite members to the upgrade standby list automatically (unless you've requested otherwise via continental.com, over the phone or at the airport).
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Originally Posted by CO Insider
(Post 10018768)
Later this year, we're planning to remove the upgrade questions altogether from our kiosk and online check-in systems, and simply add eligible Elite members to the upgrade standby list automatically (unless you've requested otherwise via continental.com, over the phone or at the airport).
I got to the airport ~4h early and went to the kiosk. I gladly accepted the earlier, all mainline CO flight change for $0... printed my new boarding passes that read "Added to Upgrad Standby List" (actually like that as it failed to print the "e"). When I checked PDA.CO.com for both my flights, however, I found I had not been added to the lists. It was easily taken care of at the gate, though I felt sheepish doing it considering that they were pretty slammed. We're taking off in a couple minutes with two empties in F, btw, with all 6 of us up front having been upgraded (no purchased Fs). Door closing... gotta go. |
Originally Posted by gbryan84
(Post 9959060)
I was helping out my boss I was on hold for 40 minutes while the rep fixed it but then my boss got upgraded on 2-4 flights as silver so she thought it was worth the time.
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