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When did this change take place?
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Originally Posted by xyzzy
(Post 9848884)
When did this change take place?
6. How does this affect Continental's current airport standby policy? I think that someone has the policies very confused.There are no changes to our airport standby policy. The new option is only available at the kiosk, with an agent or by contacting Continental Reservations by phone. Airport standby travel cannot be arranged by calling Continental Reservations. |
Originally Posted by sbm12
(Post 9849153)
I think that someone has the policies very confused.
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Agree - no announced change in standby at the gate for no fee.
But the issue is - if you want to check a bag - you are at the counter and the counter agent can not change the flight (without the fee). A gate agent can, but that assumes you are not checking bags. So if you have bags to check - you need to pay the fee at the counter to confirm that you are on that new flight and your bag goes with you. No bags, you standby at the gate. BTW, when the change was announced for the $25 to $50 change fee, CO Insider indicated there would be another yet to be announced enhancement once the software was updated. This software update has not yet been announced. |
I've got a similar situation coming up next week.
Currently, I'm booked to fly the red-eye LAX-CLE on Tuesday night, connecting to CLE-MHT on the first flight Weds AM. It's possible that my meeting in LA may get done super early, such that I can catch either the 7AM or 3PM LAX-CLE flight. If I make the early LAX-CLE, there is also a CLE-MHT I could take on Tuesday evening. If I get there in time for the 3pm LAX-CLE, I would stay with friends in CLE before continuing onto MHT as regularly scheduled the next morning. Either way, my primary objective is to avoid the red-eye. In case it matters, I'm on a O/W ticket in V class, with Silver Elite status on NW. My question -- will they allow me to standby for either of the two earlier flights to CLE? Does the connecting flight to MHT, which happens to be the next day, cause a problem? What should I expect? |
Free Same Day Standby is going away.
Effective next week it's going to be $50 ($25 for Elites) to standby for an earlier flight.
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Originally Posted by CALGal727
(Post 9863451)
Effective next week it's going to be $50 ($25 for Elites) to standby for an earlier flight.
Is this published somewhere? |
Originally Posted by hobo13
(Post 9863658)
Are you referring to the same-day CONFIRMED stand-by? Or stand-by at the gate?
Is this published somewhere? |
I really don't understand the airlines refusing any flexibility in the case of illness. Do they really want people to fly while seriously ill (god forbid with something serious and contagious)? Yet the way they've got things set up they are actively insisting people do so.
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Originally Posted by Madack
(Post 9863695)
CALGAL is referring to standby at the gate and no it has not been officially announced yet. Also to clarify it's $25 for Gold and Platinum elites.
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Originally Posted by Madack
(Post 9863695)
CALGAL is referring to standby at the gate and no it has not been officially announced yet. Also to clarify it's $25 for Gold and Platinum elites.
This change stinks - especially if it is happening next week and this is the first that it has been mentioned. I do remember that it was mentioned that the $25 same-day was going up to $50, but to hear that the free "normal" standby is going away really sucks. |
What about the situation when the counter agents want to put you on the earlier flight - since the flight you are on will likely be late and cause misconnects? Will they have to charge you the fee?
This is the situation at DCA on flights to EWR for connections to Europe. Since the afternoon are frequently delayed, the agents put you on the next available flight when you check in. |
Originally Posted by cova
(Post 9864245)
What about the situation when the counter agents want to put you on the earlier flight - since the flight you are on will likely be late and cause misconnects? Will they have to charge you the fee?
Honestly, this seems like a dumb move. One of the reasons that legacies are able to overbook so much is that they assume a certain number of pax will show up and standby for an earlier flight, thus preventing them from having to IDB/VDB. If they charge for standby, I can only assume that fewer pax will do it . This leaves CO with choosing between overselling less or IDB/VDB-ing more. |
Originally Posted by CALGal727
(Post 9863451)
Effective next week it's going to be $50 ($25 for Elites) to standby for an earlier flight.
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Originally Posted by hobo13
(Post 9864330)
Or what about if your flight is oversold? Why would CO not want you on the earlier flight?
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