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-   -   Continental.com showing incorrect date for new reservation (https://www.flyertalk.com/forum/continental-onepass-pre-merger/818048-continental-com-showing-incorrect-date-new-reservation.html)

themicah Apr 28, 2008 11:50 am

Continental.com showing incorrect date for new reservation
 
I just booked a reservation for a family member. The e-mail confirmation shows the correct date of the flight, but under "manage my reservations" it says the reservation is for a different date (one day later).

I called CO and their internal reservation system apparently shows the correct date for this flight, but they see the wrong date when they try to put the PNR into CO.com (the CSR was shocked when she saw this). Apparently CO.com support has received several reports of this, and it's a problem with the website, not with the reservations system, so we should be okay.

It's a bit unnerving, however, to see the wrong date listed online...

texd Apr 28, 2008 11:52 am

I just posted the same thing in the CO.com master thread. It's a wierd issue.

http://flyertalk.com/forum/showpost....&postcount=513

themicah Apr 28, 2008 12:09 pm

Just got the ticketing e-mail and it shows the correct date.

Checked online and it now shows the correct date, too.

Very strange.

EWR2AUS Apr 28, 2008 1:55 pm

Same thing happened to me on Saturday. The reservation online had my parents making a connection before the first leg landed. Very weird.

I called the electronic support desk and the rep said I was the second caller in a row with that problem. She sent a note to the programmers. Later that day, the online reservation was correct.

OnePass Since 87 Apr 28, 2008 6:21 pm

A similar thing happened to me today. Booked online just fine but on review the record had the wrong dates, only showed the return leg, goofy arithmetic in the ticket price, and had two passengers in the party - both of them me!

By the time I had decided to bite the bullet and call to sort it out it had resovled its self. Now that I see this is not isolated I will probably call anyway to see if all is well with the record.

milesmilesmiles Apr 28, 2008 7:29 pm

Check this out....
 
....I found a time warp over the Atlantic:D. I called Elite Desk and they said it shows properly in my PNR.


Depart:
5:05 p.m.
Sat., Aug. 23, 2008
New York, NY (JFK)

Arrive:
7:15 a.m.
Sat., Aug. 23, 2008
Paris, France (CDG) Travel Time:
8 hr 10 mn Flight: DL118
Fare Class: Economy (N)

texd Apr 28, 2008 9:59 pm


Originally Posted by OnePass Since 87 (Post 9647416)
A similar thing happened to me today. Booked online just fine but on review the record had the wrong dates, only showed the return leg, goofy arithmetic in the ticket price, and had two passengers in the party - both of them me!

By the time I had decided to bite the bullet and call to sort it out it had resovled its self. Now that I see this is not isolated I will probably call anyway to see if all is well with the record.

Actually, I forgot to mention that I too had an eponymous doppelganger in my traveling party.


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