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Caution: Double Check you Exit Row Seating
Hi All.
I recently booked EWR-STT for myself and my wife. At the time, the only seats together were in the non-reclining exit row (12DE on 737-700). I booked myself in these seats via the web site. Two days later, I logged on to see if any other seats had opened up. None had, but to my surprise, I was no longer holding the exit row seats! When I tried to reinsert myself, it didn't work. I then had a fruisterating experience when I called Continental. The woman on the phone told me that only Platinums could reserve Exit Row Seats. I assured her that I ALWAYS to this with my Gold Status. She insisted that this was impossible and would not budge even as I provided her with current reservations in the system that contadict her statement. I simply hung up and called back and the next Agent was more than happy to reserve my seats without a problem. After all this, regular reclining seats opened up for both legs of the trip and I was able to grab them. I tell you all this because it would have been quite agitating if I had not been able to grab the two seats together before the plane filled up and we had to sit separately. Happy Flying! |
I believe the first agent was correct. The second agent just gave in because you were being a ....... never mind.:D
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I thought any elite...
I have never had a problem getting an E-Row or premium seat online as a Silver or a Gold.
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Originally Posted by ng_iint
(Post 9519022)
I believe the first agent was correct. The second agent just gave in because you were being a ....... never mind.:D
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Any elite can grab the premium seats, but only Gold/Plats can get the exit rows online. When calling, a silver may be able to get it if you find the "right" agent.
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Originally Posted by ng_iint
(Post 9519022)
I believe the first agent was correct.
Originally Posted by emmurphy
I have never had a problem getting an E-Row or premium seat online as a Silver or a Gold.
Originally Posted by rkkwan
Any elite can grab the premium seats, but only Gold/Plats can get the exit rows online. When calling, a silver may be able to get it if you find the "right" agent.
ps- I didn't lose my assigned exit seats for upcoming flights. |
My 2 cents on Gold Elite - Exit row seat selection
As per SBM12, the gold/platinum privilege is available to select online exit row seating. I searched Continental.com for reference to this policy but could only find the following Sept. 15 '06 agency alert:
Continental revises seat assignment policy. Effective September 15, 2006, Continental Airlines will implement two policy changes in regards to seat assignments booked via Continental reservations or continental.com. The policy changes are: Seat assignments will be provided to ticketed customers only. Exit row seats will now be assigned in advance to ticketed Platinum Elite customers only. However, Continental will continue to allow Travel Agency professionals to assign seats for all customers, regardless of ticket status, through their GDS or by calling the Executive Accounts Desk at 1-800-451-1000. Continental will also allow Travel Agents to call the Executive Accounts Desk to obtain exit row seats for any Elite level customer (Platinum, Gold and Silver). http://www.flyertalk.com/forum/showt...gold+selection Exit Rows - New Policy for Platinums and Golds -------------------------------------------------------------------------------- Well, just when this topic was sinking to page three, we're going to stir things up once again. I'd first like to thank many of you for your feedback regarding our Exit Row pre-assignment policy. The feedback from our customers, especially here on FlyerTalk, is something we do take to heart. As I'm sure you've read in many of the posts from this thread, there were a lot of good suggestions as to how we might re-shape this policy. In turn, we modeled many of the suggested scenarios, and ultimately decided on a change that shouldn't dillute this benefit and won't be complicated. Effective today, we've updated our Exit Row pre-assignment policy to include our OnePass Platinum and Gold Elite members, Northwest WorldPerks Platinum and Gold Elite members and to SkyTeam Elite Plus members from our other SkyTeam Partners. All remaining customers will still be able to assign Exit Rows at check-in, including online check-in at continental.com. Here are some important details to note: 1. It's not yet available online for some of you. Until we're able to change this logic at continental.com (which will likely be Q1 2007), all OnePass Gold Elites, WorldPerks Platinum and Gold Elites and other SkyTeam Plus members will need make these requests over the phone. In the mean time, only OnePass Platinums will have access to assigning exit rows in advance online. 2. We've just started to communicate this change. This updated policy is very new and is still very much in the process of being circulated internally. As with any time we change a policy, it sometimes takes a little time for it to fully circulate to our front line. Please be sensitive to this when calling in, especially over the next week. Thank you again for your feedback. We really do appreciate it. I just completed my first flight segments as Gold in March '08 and I was able to select exit row seats for my 752 flights. Although the crew rest seats 16D/E/F did not open up until T-48hrs so I couldn't snag 16D until that time (note: aisle 15 is none reclining exit and I wasn't interested in those seats for the 752). Anyway I had complete access online to select the exit row seats from the beginning of my reservations which was T-3weeks as a Gold. |
Originally Posted by markman212
(Post 9518987)
Hi All.
I recently booked EWR-STT for myself and my wife. At the time, the only seats together were in the non-reclining exit row (12DE on 737-700). I booked myself in these seats via the web site. Two days later, I logged on to see if any other seats had opened up. None had, but to my surprise, I was no longer holding the exit row seats! When I tried to reinsert myself, it didn't work. I then had a fruisterating experience when I called Continental. The woman on the phone told me that only Platinums could reserve Exit Row Seats. I assured her that I ALWAYS to this with my Gold Status. She insisted that this was impossible and would not budge even as I provided her with current reservations in the system that contadict her statement. I simply hung up and called back and the next Agent was more than happy to reserve my seats without a problem. After all this, regular reclining seats opened up for both legs of the trip and I was able to grab them. I tell you all this because it would have been quite agitating if I had not been able to grab the two seats together before the plane filled up and we had to sit separately. Happy Flying! |
Originally Posted by ContinentalFan
(Post 9520397)
I recently discovered that on international flights, you cannot book exit row seats online. You can go through the motions, but the seats will not be assigned. As you discovered, you have to call CO to get those seats.
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I have flown 2-3 Intl Trips in the past month with CO and have the same good expereince as star_world. I do not think the policy has changed. Just snagged one today in fact for EWR-MAN in 2 weeks.
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Originally Posted by ContinentalFan
(Post 9520397)
I recently discovered that on international flights, you cannot book exit row seats online. You can go through the motions, but the seats will not be assigned. As you discovered, you have to call CO to get those seats.
- HF |
Originally Posted by sbm12
(Post 9519184)
The bold part is not a benefit that exists for silvers.
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Originally Posted by HobokenFlyer
(Post 9521663)
I disagree, not in my experience, I was able to book exit row EWR-HAM-EWR as a Gold last year.
- HF |
Originally Posted by star_world
(Post 9520522)
That is not correct, at least in my experience. I routinely book exit row seats on 752 and 772 flights to DUB / LGW, and I've never had to call.
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Originally Posted by ContinentalFan
(Post 9523176)
Did you notice the word "recently" in the quote? :confused:
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