CO Insider sez
Jul 31, 2008, 3:57 pm
#121
FlyerTalk Evangelist
Join Date: Mar 2008
Location: ACT/GRK/DAL/ABI/MIA/FLL
Programs: OMNIArchist, OMNIArchy!, OMNIIDGAS
Posts: 23,478
Jul 31, 2008, 8:40 pm
#122
A FlyerTalk Posting Legend
Original Poster
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Aug 1, 2008, 6:01 am
#123
A FlyerTalk Posting Legend
Original Poster
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Aug 1, 2008, 8:20 am
#125
Join Date: Sep 2002
Location: AVL and Almond, NC
Programs: Earthling, TSA Disparager Gold
Posts: 914
Aug 1, 2008, 8:24 am
#126
Join Date: Nov 2003
Location: Houston
Programs: UA: MM
Posts: 844
Most local or regonal beers do not package in cans. Shiner is an exception and Shiner Bock would be a good add for a Texas based airline. (Regular Shiner and the Blond, if they even still sell it, are swill.)
I seem to recall Shiner Bock being offered on a flight once, but I don't remeber what airline.
FWIW
DLM
I seem to recall Shiner Bock being offered on a flight once, but I don't remeber what airline.
FWIW
DLM
Aug 1, 2008, 8:45 am
#127
FlyerTalk Evangelist
Join Date: Feb 2007
Location: PDX
Programs: UA 1K, Marriott Plat
Posts: 11,500
Most local or regonal beers do not package in cans. Shiner is an exception and Shiner Bock would be a good add for a Texas based airline. (Regular Shiner and the Blond, if they even still sell it, are swill.)
I seem to recall Shiner Bock being offered on a flight once, but I don't remeber what airline.
FWIW
DLM
I seem to recall Shiner Bock being offered on a flight once, but I don't remeber what airline.
FWIW
DLM
Shiner Light would be a great option, but it does not come in cans, even though I've heard rumors of stores in Shiner, TX having it.
Oct 10, 2008, 6:00 pm
#128
Join Date: Apr 2007
Location: MFE / SAT
Programs: UA Premier Silver, Hyatt Platinum, Marriott Silver
Posts: 3,681
[*]New customer experience survey. Later this year, we’ll be launching a new email survey that’ll be sent after your Continental trip is completed. At first glance you’d think this was just another survey, but it really is the first of its kind (at least in the airline industry). Of course, you’ll be able to opt out, but here’s why you wouldn’t want to:
- It’s fully integrated. Unlike other surveys, this survey is linked behind the scenes to everything we know about your travel experience, like reservation information, transactional information, and other relevant operational information – all the way down to the catering on your flight. This means that when you tell us about something, chances are we’ll know exactly what you’re referring to.
- It’s short. This survey won’t ask you anything we already know (like your flight or seat number), and we’ll specifically focus on where we should improve. By cutting to the chase, the average survey time will be less than a minute. You’ll even be able to do it on a mobile device.
- It’ll drive true improvements. The results from this survey will give us granular-level reporting, which will point us to very specific areas of improvement. It’ll also enable us to swiftly respond to more time-sensitive maintenance issues. For example, if you were to indicate that your inflight entertainment system malfunctioned, we’d automatically generate a maintenance report behind the scenes.
For the past year we've been piloting this survey internally with our co-workers traveling on company business, and we’re just about ready to go prime time. Starting in October (or maybe sooner), we’ll expand this pilot to include our OnePass Platinum Elite members. Within a couple months of that, we’ll ultimately phase in all travelers for whom we have an email address.[/list]
Oct 10, 2008, 6:11 pm
#129
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Bonvoy LT Titan, Avis PC, Hilton Gold
Posts: 9,658
I am not sure what is going on, but I can say that on my last 12 CO flights in the past month (most in F), the flight crews and service have been exceptional.
Even the baggage handling has been quick and priority tags have worked. The GAs have been extra friendly as well.
Maybe they are getting ready for the survey to start.
Even the baggage handling has been quick and priority tags have worked. The GAs have been extra friendly as well.
Maybe they are getting ready for the survey to start.
Oct 10, 2008, 6:16 pm
#130
FlyerTalk Evangelist
Join Date: Dec 2004
Location: Grazie Gold Lounge
Programs: UA-2MM; GalacticXpress-Irridium
Posts: 10,332