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Originally Posted by ak_tt_e61i
(Post 9008083)
After you fly CO and get to enjoy new, clean planes and other amenities and folks that actually enjoy working for CO...you will not look back at United Airlines and miss those SWUs. A
nd what you really should do is send a letter to Uniteds CEO and let him know that you have left, where you moved your business., and why. Feel free to tell your other UA flyers of your CO experience and get them to switch and send those letters to the CEO. I am sure UA knows that the cost to get a new customer is probably 10x or more than of keeping an existing UA frequent flyer happy. I have had the unfortunate experience of flying United once...and I was not impressed at all. Planes were old, dingy, gate agents were crabby, and flight attendents were not friendly. Its all about customer service and if an airline can't provide decent customer service then why are they around? I would not be surprised to see one of the majors go under/get bought out this year with oil prices at $100 per barrel. CO is a great airline who actually cares about their customers as well as the bottom line. Since partnering with CZ and KE, their Asian system is quite good. |
Funny you should mention UAL service. My credit card says Chuck, my license says Charles. The sweet gate agents at UAL couldnt make the connection and I went through 2 supervisors and the SSSSSSSS because they accused me of using an alias. Thats what UAL service is all about
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Originally Posted by chasbondy
(Post 9009921)
Funny you should mention UAL service. My credit card says Chuck, my license says Charles. The sweet gate agents at UAL couldnt make the connection and I went through 2 supervisors and the SSSSSSSS because they accused me of using an alias. Thats what UAL service is all about
The gate agents gave you an SSSS boarding pass? If you were at the gate, wouldn't you already have a boarding pass? So, the ticket counter agents gave you an SSSS boarding pass? I didn't know they had the ability (or responsibility!) to do so. I think this was a TSA production, not a United production. Your BP said Chuck, your ID says Charles. Is that about right? |
Originally Posted by flyinryan
(Post 9006734)
Thanks for the welcome, everyone.
My first flight is Monday 1/7, SFO-IAH-CRP. It's in full Y, and I am already upgraded. The return in later in the week on a B fare, so that has a decent shot at the upgrade, right? So, the grub in F is better on CO, is it? Sweet. ^ I kinda shudder at the thought of doing any longish flights in CO Y. I'm tall. That 31" pitch scares me and my knees. Hopefully, I can snag exit rows when I miss the upgrades. I am willing to give CO an honest shot. I will miss some stuff about UA - mostly Channel 9 - but as for the rest...meh. I do like my SWUs, and most of my interaction with UA employees has been good. But aging planes, pi$$ed off employees, IT that is a total joke - they can have it. See you in the sky! So far I'm 1/1 on upgrades as a gold (SFO-CLE), though I didn't actually end up flying (yesterday's weather in SFO). The return hadn't cleared before I canceled but I had a fantastic exit row seat. We'll see how it goes for the rest of the year. |
Originally Posted by flyinryan
(Post 9010088)
Whoa whoa, back up.
The gate agents gave you an SSSS boarding pass? If you were at the gate, wouldn't you already have a boarding pass? So, the ticket counter agents gave you an SSSS boarding pass? I didn't know they had the ability (or responsibility!) to do so. I think this was a TSA production, not a United production. Your BP said Chuck, your ID says Charles. Is that about right? |
Now now, easy on the UA bashing or I may actually have to step in.;) Ryan, we look forward to seeing you back in the friendly skies soon, as soon as you realize all the upgrades you're missing out on, flying in international C without paying much, oh, and actually having opportunites to redeem miles. Did I even mention Economy Plus for those (rare) times upgrades don't clear, or Channel 9?:p
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Originally Posted by TWA Fan 1
(Post 9010192)
Not to mention that if one is at the gate, one has already cleared security, so I wonder what an SSSS boarding pass issued at the gate would do...
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Originally Posted by lucky9876coins
(Post 9010224)
The TSA officer would have to still "approve" it before boarding the plane, so either you'd have to go back to the security checkpoint or a TSA officer would have to come to the gate to do a pat down.
I get it, it's the TSA regulation about suspicious nickname on credit card...;) |
Originally Posted by lucky9876coins
(Post 9010218)
Now now, easy on the UA bashing or I may actually have to step in.;) Ryan, we look forward to seeing you back in the friendly skies soon, as soon as you realize all the upgrades you're missing out on, flying in international C without paying much, oh, and actually having opportunites to redeem miles. Did I even mention Economy Plus for those (rare) times upgrades don't clear, or Channel 9?:p
Having said that - I have no desire to try CO (or any other airline) as a Blue member, so the PLT comp makes sense. If I like CO, I will be back many times. If it's not so much...well, we shall see. |
Originally Posted by Babu
(Post 9006689)
Hi flyinryan! Nice to see you in these parts!
Personally, I think both airlines are solid US based carriers, where each carrier is unique. Focusing on the positives.... Continental Airlines: * CO Insider on FT Did I lay it on a bit thick? :D Don't forget the CO DOs, III and counting ^^. |
Originally Posted by TWA Fan 1
(Post 9010192)
Not to mention that if one is at the gate, one has already cleared security
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Originally Posted by lucky9876coins
(Post 9010218)
Now now, easy on the UA bashing or I may actually have to step in.;) Ryan, we look forward to seeing you back in the friendly skies soon, as soon as you realize all the upgrades you're missing out on, flying in international C without paying much, oh, and actually having opportunites to redeem miles. Did I even mention Economy Plus for those (rare) times upgrades don't clear, or Channel 9?:p
UA's E+ beat the pants off of CO's Y. Hands down. Once, I needed to come home early and I found the UA gate staff at DEN to be very helpful and accommodating (I got the last seat back to LGA) UA also has FC on some of its RJ's (about 50% of CO's domestic flights are on RJ's and none of these planes has FC). |
Originally Posted by flyinryan
(Post 9006765)
Babu: one of the other neato things about UA: First Class seating in some regional jets, including the wretched CRappyJet. I have never missed an upgrade on an exPlus configured aircraft. ^
I had to take CO on a last-minute one-way last year CRP-IAH-ORF. It was all ERJ145's. I cannot describe my happiness when the Brazilian Torture Tube finally landed in Norfolk. Fortunately, I do not judge CO by that trip. |
Originally Posted by TWA Fan 1
(Post 9007058)
I wouldn't judge any airline based on one flight, but please keep in mind that approximately 50% of CO's domestic flights are comprised of RJ's (ERJ & CRJ) and props. None of these planes has FC.
Much beyond ~90 minutes (on any airline) in an RJ, I'd like some chance at some kind of upgrade to more legroom. I don't care so much about seat width as legroom, though, so premium economy would be just fine thank you. Oh, and the other airlines are using more and more RJs also. So there is no paradise. |
Originally Posted by IADSIN
(Post 9012552)
It does seem scary to fly from east coast to IAH in a single-class RJ. I don't mind a ~90 minute flight in a single-class RJ, though.
Much beyond ~90 minutes (on any airline) in an RJ, I'd like some chance at some kind of upgrade to more legroom. I don't care so much about seat width as legroom, though, so premium economy would be just fine thank you. Oh, and the other airlines are using more and more RJs also. So there is no paradise. Airlines such as UA and NW have FC on their RJ's that handle long flights, and even a carrier such as US, which only has one class in their RJ's, uses larger RJ's (ERJ-170, 175 and 190) on their longer RJ routes (although US's E-190 do have FC). There is a world of difference between an ERJ-145 with its limited overhead cabin, single lav, the low cabin height, and the E-170-195 line which are essentially small mainline jets. |
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